Delete message

I have a message in my inbox dated 21/4/2008 which I cannot delete. The
message is from 'Customer Service' - I can't view the message or the
properties. When I try to delete I get a message 'An unknown error has
occurred' and will not delete. I'm using Vista with Windows Mail. Help
please.

Terry D.

"Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
news:AH0Qj.70140$kN5.45966@newsfe1-gui.ntli.net...
>I have a message in my inbox dated 21/4/2008 which I cannot delete. The
>message is from 'Customer Service' - I can't view the message or the
>properties. When I try to delete I get a message 'An unknown error has
>occurred' and will not delete. I'm using Vista with Windows Mail. Help
>please.
>
> Terry D.
Unknown errors in Windows Mail are often due to interference from an
antivirus program. What if any antivirus programs do you have?

For a temporary fix, download and install this hotfix, with Windows Mail
not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for stuck messages in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version of Vista
or a 64-bit version, try the hotfix for the 32-bit version first. The
update
Vista SP1 also includes this hotfix, but takes longer to install.
..

<robertmiles@bellsouthNOSPAM.net> wrote in message
news:uyss0lhpIHA.3804@TK2MSFTNGP02.phx.gbl...
>
> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
> news:AH0Qj.70140$kN5.45966@newsfe1-gui.ntli.net...
>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The
>>message is from 'Customer Service' - I can't view the message or the
>>properties. When I try to delete I get a message 'An unknown error has
>>occurred' and will not delete. I'm using Vista with Windows Mail. Help
>>please.
>>
>> Terry D.
> Unknown errors in Windows Mail are often due to interference from an
> antivirus program. What if any antivirus programs do you have?
>
> For a temporary fix, download and install this hotfix, with Windows Mail
> not running:
>
> http://support.microsoft.com/default.aspx/kb/941090
>
> Although it's labelled as for stuck messages in the Outbox, it also works
> in
> other folders. If you don't know whether you have a 32-bit version of
> Vista
> or a 64-bit version, try the hotfix for the 32-bit version first. The
> update
> Vista SP1 also includes this hotfix, but takes longer to install.
> .
>
>Tried installing the hotfix for 32 bit but I still can't delete the
>message. My antivirus software is PC Guard (Virgin). Thanks anyway.

Terry D.

"Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
news:YU1Qj.103521$5i5.18586@newsfe6-gui.ntli.net...
>
> <robertmiles@bellsouthNOSPAM.net> wrote in message
> news:uyss0lhpIHA.3804@TK2MSFTNGP02.phx.gbl...
>>
>> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
>> news:AH0Qj.70140$kN5.45966@newsfe1-gui.ntli.net...
>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The
>>>message is from 'Customer Service' - I can't view the message or the
>>>properties. When I try to delete I get a message 'An unknown error has
>>>occurred' and will not delete. I'm using Vista with Windows Mail. Help
>>>please.
>>>
>>> Terry D.
>> Unknown errors in Windows Mail are often due to interference from an
>> antivirus program. What if any antivirus programs do you have?
>>
>> For a temporary fix, download and install this hotfix, with Windows Mail
>> not running:
>>
>> http://support.microsoft.com/default.aspx/kb/941090
>>
>> Although it's labelled as for stuck messages in the Outbox, it also works
>> in
>> other folders. If you don't know whether you have a 32-bit version of
>> Vista
>> or a 64-bit version, try the hotfix for the 32-bit version first. The
>> update
>> Vista SP1 also includes this hotfix, but takes longer to install.
>> .
>>
>>Tried installing the hotfix for 32 bit but I still can't delete the
>>message. My antivirus software is PC Guard (Virgin). Thanks anyway.
>
> Terry D.
Did you also try installing the hotfix for 64-bit? One of the versions of
the hotfix will just refuse to install, but there's still a chance to other
one
will.

<robertmiles@bellsouthNOSPAM.net> wrote in message
news:Oo2hggipIHA.4848@TK2MSFTNGP05.phx.gbl...
>
> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
> news:YU1Qj.103521$5i5.18586@newsfe6-gui.ntli.net...
>>
>> <robertmiles@bellsouthNOSPAM.net> wrote in message
>> news:uyss0lhpIHA.3804@TK2MSFTNGP02.phx.gbl...
>>>
>>> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
>>> news:AH0Qj.70140$kN5.45966@newsfe1-gui.ntli.net...
>>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The
>>>>message is from 'Customer Service' - I can't view the message or the
>>>>properties. When I try to delete I get a message 'An unknown error has
>>>>occurred' and will not delete. I'm using Vista with Windows Mail. Help
>>>>please.
>>>>
>>>> Terry D.
>>> Unknown errors in Windows Mail are often due to interference from an
>>> antivirus program. What if any antivirus programs do you have?
>>>
>>> For a temporary fix, download and install this hotfix, with Windows Mail
>>> not running:
>>>
>>> http://support.microsoft.com/default.aspx/kb/941090
>>>
>>> Although it's labelled as for stuck messages in the Outbox, it also
>>> works in
>>> other folders. If you don't know whether you have a 32-bit version of
>>> Vista
>>> or a 64-bit version, try the hotfix for the 32-bit version first. The
>>> update
>>> Vista SP1 also includes this hotfix, but takes longer to install.
>>> .
>>>
>>>Tried installing the hotfix for 32 bit but I still can't delete the
>>>message. My antivirus software is PC Guard (Virgin). Thanks anyway.
>>
>> Terry D.
> Did you also try installing the hotfix for 64-bit? One of the versions of
> the hotfix will just refuse to install, but there's still a chance to
> other one
> will.
>

The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this
message which I can't delete. Never happened before.

Terry D.

If all else fails, install WLM:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)


"Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message news:rZ2Qj.72419$jH5.54541@newsfe3-win.ntli.net...
>
> <robertmiles@bellsouthNOSPAM.net> wrote in message news:Oo2hggipIHA.4848@TK2MSFTNGP05.phx.gbl...
>>
>> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message news:YU1Qj.103521$5i5.18586@newsfe6-gui.ntli.net...
>>>
>>> <robertmiles@bellsouthNOSPAM.net> wrote in message news:uyss0lhpIHA.3804@TK2MSFTNGP02.phx.gbl...
>>>>
>>>> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message news:AH0Qj.70140$kN5.45966@newsfe1-gui.ntli.net...
>>>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The message is from 'Customer Service' - I can't view the
>>>>>message or the properties. When I try to delete I get a message 'An unknown error has occurred' and will not delete. I'm
>>>>>using Vista with Windows Mail. Help please.
>>>>>
>>>>> Terry D.
>>>> Unknown errors in Windows Mail are often due to interference from an
>>>> antivirus program. What if any antivirus programs do you have?
>>>>
>>>> For a temporary fix, download and install this hotfix, with Windows Mail
>>>> not running:
>>>>
>>>> http://support.microsoft.com/default.aspx/kb/941090
>>>>
>>>> Although it's labelled as for stuck messages in the Outbox, it also works in
>>>> other folders. If you don't know whether you have a 32-bit version of Vista
>>>> or a 64-bit version, try the hotfix for the 32-bit version first. The update
>>>> Vista SP1 also includes this hotfix, but takes longer to install.
>>>> .
>>>>
>>>>Tried installing the hotfix for 32 bit but I still can't delete the message. My antivirus software is PC Guard (Virgin).
>>>>Thanks anyway.
>>>
>>> Terry D.
>> Did you also try installing the hotfix for 64-bit? One of the versions of
>> the hotfix will just refuse to install, but there's still a chance to other one
>> will.
>>
>
> The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this message which I can't delete. Never happened before.
>
> Terry D.

There's also a WORKAROUND section at that web site, which
you may need to try.

"Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
news:rZ2Qj.72419$jH5.54541@newsfe3-win.ntli.net...
>
> <robertmiles@bellsouthNOSPAM.net> wrote in message
> news:Oo2hggipIHA.4848@TK2MSFTNGP05.phx.gbl...
>>
>> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
>> news:YU1Qj.103521$5i5.18586@newsfe6-gui.ntli.net...
>>>
>>> <robertmiles@bellsouthNOSPAM.net> wrote in message
>>> news:uyss0lhpIHA.3804@TK2MSFTNGP02.phx.gbl...
>>>>
>>>> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
>>>> news:AH0Qj.70140$kN5.45966@newsfe1-gui.ntli.net...
>>>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The
>>>>>message is from 'Customer Service' - I can't view the message or the
>>>>>properties. When I try to delete I get a message 'An unknown error has
>>>>>occurred' and will not delete. I'm using Vista with Windows Mail. Help
>>>>>please.
>>>>>
>>>>> Terry D.
>>>> Unknown errors in Windows Mail are often due to interference from an
>>>> antivirus program. What if any antivirus programs do you have?
>>>>
>>>> For a temporary fix, download and install this hotfix, with Windows
>>>> Mail
>>>> not running:
>>>>
>>>> http://support.microsoft.com/default.aspx/kb/941090
>>>>
>>>> Although it's labelled as for stuck messages in the Outbox, it also
>>>> works in
>>>> other folders. If you don't know whether you have a 32-bit version of
>>>> Vista
>>>> or a 64-bit version, try the hotfix for the 32-bit version first. The
>>>> update
>>>> Vista SP1 also includes this hotfix, but takes longer to install.
>>>> .
>>>>
>>>>Tried installing the hotfix for 32 bit but I still can't delete the
>>>>message. My antivirus software is PC Guard (Virgin). Thanks anyway.
>>>
>>> Terry D.
>> Did you also try installing the hotfix for 64-bit? One of the versions
>> of
>> the hotfix will just refuse to install, but there's still a chance to
>> other one
>> will.
>>
>
> The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this
> message which I can't delete. Never happened before.
>
> Terry D.

"Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
news:rZ2Qj.72419$jH5.54541@newsfe3-win.ntli.net...
>
> The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this
> message which I can't delete. Never happened before.
>
> Terry D.

Try this tool:
http://www.oehelp.com/WMUtil/Default.aspx
--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

" mac" <macknever@fsmail.net> wrote in message
news:O2rtRVjpIHA.4912@TK2MSFTNGP03.phx.gbl...
>
> "Terry D" <terry.dutson@nospam.ntlworld/com> wrote in message
> news:rZ2Qj.72419$jH5.54541@newsfe3-win.ntli.net...
>>
>> The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with
>> this message which I can't delete. Never happened before.
>>
>> Terry D.
>
> Try this tool:
> http://www.oehelp.com/WMUtil/Default.aspx
> --
> Regards Steve.
> MS-MVP : Mail.
> [DTS] UK.
>

Installation of Vista update KB941090 solved the problem. The mail was
finally deleted. Thanks to all for your replies.

Terry D.