Home Premium to Ultimate - Upgrade is Disabled

Hello:

I've recently needed to reformat my hard drive due to a problem, when I
originally received my computer it came with Home Premium which I had
upgraded to Ultimate. I have reinstalled Home Premium and have all my
programs reinstalled and setup as they should be. Now when I try to
reinstall the Ultimate version, whether from the boot cd or from within Home
Premium I get the message that 'upgrade is disabled'. I was led to believe
that I could upgrade from Home Premium to Ultimate. I do not remember if I
ran into this problem when I first purchased the Ultimate software because it
was installed on the computer prior to any software installations. Can
someone please help me get this upgrade installation to work? It took me
over 12 hours to get all my programs reinstalled and resetup.

Marie T

If you have an OEM version of Vista Ultimate, it can
only be installed as a "clean install". Only retail versions
can perform an upgrade.

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

"nynaevelan" wrote:

Hello:

I've recently needed to reformat my hard drive due to a problem, when I
originally received my computer it came with Home Premium which I had
upgraded to Ultimate. I have reinstalled Home Premium and have all my
programs reinstalled and setup as they should be. Now when I try to
reinstall the Ultimate version, whether from the boot cd or from within Home
Premium I get the message that 'upgrade is disabled'. I was led to believe
that I could upgrade from Home Premium to Ultimate. I do not remember if I
ran into this problem when I first purchased the Ultimate software because it
was installed on the computer prior to any software installations. Can
someone please help me get this upgrade installation to work? It took me
over 12 hours to get all my programs reinstalled and resetup.

Marie T

Thanks for the quick answer, guess I lost 12 hours In the future if I
should have to reinstall again, can I install straight to Ultimate?

Marie T.

"Carey Frisch [MVP]" wrote:

> If you have an OEM version of Vista Ultimate, it can
> only be installed as a "clean install". Only retail versions
> can perform an upgrade.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows System & Performance
>
> ---------------------------------------------------------------
>
> "nynaevelan" wrote:
>
> Hello:
>
> I've recently needed to reformat my hard drive due to a problem, when I
> originally received my computer it came with Home Premium which I had
> upgraded to Ultimate. I have reinstalled Home Premium and have all my
> programs reinstalled and setup as they should be. Now when I try to
> reinstall the Ultimate version, whether from the boot cd or from within Home
> Premium I get the message that 'upgrade is disabled'. I was led to believe
> that I could upgrade from Home Premium to Ultimate. I do not remember if I
> ran into this problem when I first purchased the Ultimate software because it
> was installed on the computer prior to any software installations. Can
> someone please help me get this upgrade installation to work? It took me
> over 12 hours to get all my programs reinstalled and resetup.
>
> Marie T

Carey - I need your expert advice.
My new PC was purchased with Vista Premium and I purchased an "upgrade" cd
ULTIMATE VISTA through Microsoft. The upgrade option was disabled due to a
"service pack" issue. I tried 2 times then loaded it anyway but not via
upgrade - YES I lost all my programs and data - and could not even get onto
the internet. I used my back up cd's to recover the operating system only. OH
WELL - the pc is only 1 month old so I have several hours of work to get it
all back but still want to "UPGRADE" when I am done. I think my system has
service pack 2 and your Ultimate CD is looking for service pack 1 - what can
I do to enable the upgrade on my "upgrade cd"? (PC= HP9150f) Also can I get
rid of the password to log on and how? Just a little lost in CT.

Bud BBC
"Carey Frisch [MVP]" wrote:

> If you have an OEM version of Vista Ultimate, it can
> only be installed as a "clean install". Only retail versions
> can perform an upgrade.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows System & Performance
>
> ---------------------------------------------------------------
>
> "nynaevelan" wrote:
>
> Hello:
>
> I've recently needed to reformat my hard drive due to a problem, when I
> originally received my computer it came with Home Premium which I had
> upgraded to Ultimate. I have reinstalled Home Premium and have all my
> programs reinstalled and setup as they should be. Now when I try to
> reinstall the Ultimate version, whether from the boot cd or from within Home
> Premium I get the message that 'upgrade is disabled'. I was led to believe
> that I could upgrade from Home Premium to Ultimate. I do not remember if I
> ran into this problem when I first purchased the Ultimate software because it
> was installed on the computer prior to any software installations. Can
> someone please help me get this upgrade installation to work? It took me
> over 12 hours to get all my programs reinstalled and resetup.
>
> Marie T

You should contact Microsoft support directly:
https://support.microsoft.com/oas/d...00&gprid=436974

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

"Bud BBC" <Bud BBC@discussions.microsoft.com> wrote in message news:CE28964D-DC53-4263-9CA0-495E7C6B0729@microsoft.com...
Carey - I need your expert advice.
My new PC was purchased with Vista Premium and I purchased an "upgrade" cd
ULTIMATE VISTA through Microsoft. The upgrade option was disabled due to a
"service pack" issue. I tried 2 times then loaded it anyway but not via
upgrade - YES I lost all my programs and data - and could not even get onto
the internet. I used my back up cd's to recover the operating system only. OH
WELL - the pc is only 1 month old so I have several hours of work to get it
all back but still want to "UPGRADE" when I am done. I think my system has
service pack 2 and your Ultimate CD is looking for service pack 1 - what can
I do to enable the upgrade on my "upgrade cd"? (PC= HP9150f) Also can I get
rid of the password to log on and how? Just a little lost in CT.

Bud BBC
"Carey Frisch [MVP]" wrote:

> If you have an OEM version of Vista Ultimate, it can
> only be installed as a "clean install". Only retail versions
> can perform an upgrade.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows System & Performance
>
> ---------------------------------------------------------------
>
> "nynaevelan" wrote:
>
> Hello:
>
> I've recently needed to reformat my hard drive due to a problem, when I
> originally received my computer it came with Home Premium which I had
> upgraded to Ultimate. I have reinstalled Home Premium and have all my
> programs reinstalled and setup as they should be. Now when I try to
> reinstall the Ultimate version, whether from the boot cd or from within Home
> Premium I get the message that 'upgrade is disabled'. I was led to believe
> that I could upgrade from Home Premium to Ultimate. I do not remember if I
> ran into this problem when I first purchased the Ultimate software because it
> was installed on the computer prior to any software installations. Can
> someone please help me get this upgrade installation to work? It took me
> over 12 hours to get all my programs reinstalled and resetup.
>
> Marie T

Upgrades need to be installed from the desktop, not the DVD.


"nynaevelan" <nynaevelan@discussions.microsoft.com> wrote in message
news:A63D681D-AF30-4A42-8DC8-977E6D755E73@microsoft.com...
> Thanks for the quick answer, guess I lost 12 hours In the future if I
> should have to reinstall again, can I install straight to Ultimate?
>
> Marie T.
>
> "Carey Frisch [MVP]" wrote:
>
>> If you have an OEM version of Vista Ultimate, it can
>> only be installed as a "clean install". Only retail versions
>> can perform an upgrade.
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows Desktop Experience -
>> Windows System & Performance
>>
>> ---------------------------------------------------------------
>>
>> "nynaevelan" wrote:
>>
>> Hello:
>>
>> I've recently needed to reformat my hard drive due to a problem, when I
>> originally received my computer it came with Home Premium which I had
>> upgraded to Ultimate. I have reinstalled Home Premium and have all my
>> programs reinstalled and setup as they should be. Now when I try to
>> reinstall the Ultimate version, whether from the boot cd or from within
>> Home
>> Premium I get the message that 'upgrade is disabled'. I was led to
>> believe
>> that I could upgrade from Home Premium to Ultimate. I do not remember if
>> I
>> ran into this problem when I first purchased the Ultimate software
>> because it
>> was installed on the computer prior to any software installations. Can
>> someone please help me get this upgrade installation to work? It took me
>> over 12 hours to get all my programs reinstalled and resetup.
>>
>> Marie T

Is that your EXPERT advice Frisch?

You and I are not finished!
--
Mick Murphy - Qld - Australia


"Carey Frisch [MVP]" wrote:

> You should contact Microsoft support directly:
> https://support.microsoft.com/oas/d...00&gprid=436974
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows System & Performance
>
> ---------------------------------------------------------------
>
> "Bud BBC" <Bud BBC@discussions.microsoft.com> wrote in message news:CE28964D-DC53-4263-9CA0-495E7C6B0729@microsoft.com...
> Carey - I need your expert advice.
> My new PC was purchased with Vista Premium and I purchased an "upgrade" cd
> ULTIMATE VISTA through Microsoft. The upgrade option was disabled due to a
> "service pack" issue. I tried 2 times then loaded it anyway but not via
> upgrade - YES I lost all my programs and data - and could not even get onto
> the internet. I used my back up cd's to recover the operating system only. OH
> WELL - the pc is only 1 month old so I have several hours of work to get it
> all back but still want to "UPGRADE" when I am done. I think my system has
> service pack 2 and your Ultimate CD is looking for service pack 1 - what can
> I do to enable the upgrade on my "upgrade cd"? (PC= HP9150f) Also can I get
> rid of the password to log on and how? Just a little lost in CT.
>
> Bud BBC
> "Carey Frisch [MVP]" wrote:
>
> > If you have an OEM version of Vista Ultimate, it can
> > only be installed as a "clean install". Only retail versions
> > can perform an upgrade.
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows Desktop Experience -
> > Windows System & Performance
> >
> > ---------------------------------------------------------------
> >
> > "nynaevelan" wrote:
> >
> > Hello:
> >
> > I've recently needed to reformat my hard drive due to a problem, when I
> > originally received my computer it came with Home Premium which I had
> > upgraded to Ultimate. I have reinstalled Home Premium and have all my
> > programs reinstalled and setup as they should be. Now when I try to
> > reinstall the Ultimate version, whether from the boot cd or from within Home
> > Premium I get the message that 'upgrade is disabled'. I was led to believe
> > that I could upgrade from Home Premium to Ultimate. I do not remember if I
> > ran into this problem when I first purchased the Ultimate software because it
> > was installed on the computer prior to any software installations. Can
> > someone please help me get this upgrade installation to work? It took me
> > over 12 hours to get all my programs reinstalled and resetup.
> >
> > Marie T

What is Oem version? I both my upgrade on line from microsoft.
upgraded from home premium to ultimate and nothing works!!!!
you pay money to destroy everything.
Microsoft HAS NO RIGHT TO DO THIS

"Carey Frisch [MVP]" wrote:

> If you have an OEM version of Vista Ultimate, it can
> only be installed as a "clean install". Only retail versions
> can perform an upgrade.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows System & Performance
>
> ---------------------------------------------------------------
>
> "nynaevelan" wrote:
>
> Hello:
>
> I've recently needed to reformat my hard drive due to a problem, when I
> originally received my computer it came with Home Premium which I had
> upgraded to Ultimate. I have reinstalled Home Premium and have all my
> programs reinstalled and setup as they should be. Now when I try to
> reinstall the Ultimate version, whether from the boot cd or from within Home
> Premium I get the message that 'upgrade is disabled'. I was led to believe
> that I could upgrade from Home Premium to Ultimate. I do not remember if I
> ran into this problem when I first purchased the Ultimate software because it
> was installed on the computer prior to any software installations. Can
> someone please help me get this upgrade installation to work? It took me
> over 12 hours to get all my programs reinstalled and resetup.
>
> Marie T

OEM = original equiment manufacturer

OEM Windows means it came preinstalled on your computer rather than a copy
you bought in a store separately (retail copy).

Microsoft did not destroy anything. If you purchased an upgrade online it
is up to you to follow the directions when you apply the upgrade to your
computer.

Just saying "nothing works" is not specific enough for any of the volunteers
here to help you with a problem.

"Joanna" <Joanna@discussions.microsoft.com> wrote in message
news33DC209-256A-4308-97AA-9CDE172C43B8@microsoft.com...
> What is Oem version? I both my upgrade on line from microsoft.
> upgraded from home premium to ultimate and nothing works!!!!
> you pay money to destroy everything.
> Microsoft HAS NO RIGHT TO DO THIS
>
> "Carey Frisch [MVP]" wrote:
>
>> If you have an OEM version of Vista Ultimate, it can
>> only be installed as a "clean install". Only retail versions
>> can perform an upgrade.
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows Desktop Experience -
>> Windows System & Performance
>>
>> ---------------------------------------------------------------
>>
>> "nynaevelan" wrote:
>>
>> Hello:
>>
>> I've recently needed to reformat my hard drive due to a problem, when I
>> originally received my computer it came with Home Premium which I had
>> upgraded to Ultimate. I have reinstalled Home Premium and have all my
>> programs reinstalled and setup as they should be. Now when I try to
>> reinstall the Ultimate version, whether from the boot cd or from within
>> Home
>> Premium I get the message that 'upgrade is disabled'. I was led to
>> believe
>> that I could upgrade from Home Premium to Ultimate. I do not remember if
>> I
>> ran into this problem when I first purchased the Ultimate software
>> because it
>> was installed on the computer prior to any software installations. Can
>> someone please help me get this upgrade installation to work? It took me
>> over 12 hours to get all my programs reinstalled and resetup.
>>
>> Marie T

Thank you for the explanation.
I am more specific.
I bought upgrade on line from microsoft for $160.
It arrived on Tuesday and i installed from CV (32-bit version of vista
ultimate with service pack 1 over my home premium).
when the istallation was performed my desktop was blank.
i found on the internet how to restore personal data (contacts and links)
and did this.
still can can not import messages from windows mail.
i have discovered msoffice does not work.
i try to run excel, power point, msword using the compatibility wizard and
"run" the message was :
my system is not configured to run the program
HOW CAN MICROSOFT CHARGE MONEY FOR AN UPGRADE WHICH IS NOT ABLE EVEN TO
RECONFIGURE THEIR OWN SOFTWARE?
I HAVE NOT HAD SUCH AN EXPERIENCE WITH ANY OTHER RESPONSIBLE PUBLISHER , EG.
NORTON OR SPSS.
TELL ME HOW CAN I REGAIN AT LEAST MS OFFICE (i have the windows. old catalog).
i know i am going to waste A LOT OF TIME to reinstall SPSS, Adobe and so on.
IN MEANTIME I CAN NOT WORK
IHAD CHAT AND SENT E-MAIL JUST TO LEARN THAT THE PERSONS WHO RESPONDED WERE
NOT TRAINED TO SOLVE SUCH PROBLEMS.
WHOM MICROSOFT HIRES?
PLEASE, HELP ME. I CAN NOT WORK FROM TUESDAY.

"Colin Barnhorst" wrote:

> OEM = original equiment manufacturer
>
> OEM Windows means it came preinstalled on your computer rather than a copy
> you bought in a store separately (retail copy).
>
> Microsoft did not destroy anything. If you purchased an upgrade online it
> is up to you to follow the directions when you apply the upgrade to your
> computer.
>
> Just saying "nothing works" is not specific enough for any of the volunteers
> here to help you with a problem.
>
> "Joanna" <Joanna@discussions.microsoft.com> wrote in message
> news33DC209-256A-4308-97AA-9CDE172C43B8@microsoft.com...
> > What is Oem version? I both my upgrade on line from microsoft.
> > upgraded from home premium to ultimate and nothing works!!!!
> > you pay money to destroy everything.
> > Microsoft HAS NO RIGHT TO DO THIS
> >
> > "Carey Frisch [MVP]" wrote:
> >
> >> If you have an OEM version of Vista Ultimate, it can
> >> only be installed as a "clean install". Only retail versions
> >> can perform an upgrade.
> >>
> >> --
> >> Carey Frisch
> >> Microsoft MVP
> >> Windows Desktop Experience -
> >> Windows System & Performance
> >>
> >> ---------------------------------------------------------------
> >>
> >> "nynaevelan" wrote:
> >>
> >> Hello:
> >>
> >> I've recently needed to reformat my hard drive due to a problem, when I
> >> originally received my computer it came with Home Premium which I had
> >> upgraded to Ultimate. I have reinstalled Home Premium and have all my
> >> programs reinstalled and setup as they should be. Now when I try to
> >> reinstall the Ultimate version, whether from the boot cd or from within
> >> Home
> >> Premium I get the message that 'upgrade is disabled'. I was led to
> >> believe
> >> that I could upgrade from Home Premium to Ultimate. I do not remember if
> >> I
> >> ran into this problem when I first purchased the Ultimate software
> >> because it
> >> was installed on the computer prior to any software installations. Can
> >> someone please help me get this upgrade installation to work? It took me
> >> over 12 hours to get all my programs reinstalled and resetup.
> >>
> >> Marie T
>