Outlook 2003 error message

I get the following error message when I open outlook. Powered by SupportSoft
Your operating system is not supported by this installation. It also freezes
my computer and then needs to be reboot.
I was told to disable SupportSoft but could not find it. It was not in my
Addins manager or ComAddins. I also looked in the registry and there was
nothing about SupportSoft in the Addins. I found a folder named SupportSoft
under program files/common files. But I did not know which dll to disable. I
didn't know if I could delete the whole folder. There was not an exe file in
that folder.
I finally was able to do a system restore and it seems to have taken care of
the problem so far. Is there something else I could do if I get the error
message again?
Thank you

DDuck <DDuck@discussions.microsoft.com> wrote:

> I get the following error message when I open outlook. Powered by
> SupportSoft Your operating system is not supported by this
> installation. It also freezes my computer and then needs to be reboot.
> I was told to disable SupportSoft but could not find it. It was not
> in my Addins manager or ComAddins. I also looked in the registry and
> there was nothing about SupportSoft in the Addins. I found a folder
> named SupportSoft under program files/common files. But I did not
> know which dll to disable. I didn't know if I could delete the whole
> folder. There was not an exe file in that folder.
> I finally was able to do a system restore and it seems to have taken
> care of the problem so far. Is there something else I could do if I
> get the error message again?

Try deleteing the (hidden) file
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook\extend.dat
(WIndows XP) or
%LocalAppData%\Microsoft\Outlook\extend.dat (Vista)
--
Brian Tillman [MVP-Outlook]