Calendaring involving a Busy Search

I had a client report this to me recently:

"I have appointments on my calendar - they appear
when I open my outlook calendar, and I get reminders like I should.
However, when someone does a busy search to set up an appointment,
none
of my appointments show up - it looks like I'm free all day every day
(it is not hatched/grayed out like it can't find me - rather, it shows
up normally, but just like I don't have a single appointment
scheduled)."

Any thoughts on how to approach this? The client is on EX03/OL03, with
all the current patches and such.

is the calendar his default calendar in the mailbox?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
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<dwayne.hoffman@gmail.com> wrote in message
news:c0f90743-290d-45a1-bc5c-a31e412decdf@a1g2000hsb.googlegroups.com...
> I had a client report this to me recently:
>
> "I have appointments on my calendar - they appear
> when I open my outlook calendar, and I get reminders like I should.
> However, when someone does a busy search to set up an appointment,
> none
> of my appointments show up - it looks like I'm free all day every day
> (it is not hatched/grayed out like it can't find me - rather, it shows
> up normally, but just like I don't have a single appointment
> scheduled)."
>
> Any thoughts on how to approach this? The client is on EX03/OL03, with
> all the current patches and such.

The client indicates that this is the default calendar involved.