PRE SP1 Issues (KB937287 and KB938371)

Hi All,

Dell Inspiron. Approximately 1 week old. I'm unable to use Windows
Update or Control Panel.

I'm trying to get SP1 installed. KB938371 failed to install locally
and through WSUS. I visited Microsoft download, and installed KB937287
in lieu of the 371 patch. The 287 patch killes the licensing service,
so Control Panel and Windows Update is now broken.

I cannot get into control panel to uninstall. I cannot use the command
line since I get an Access Denied on attrib.exe when attemtping to
unhide the installed patches (so that I can uninstall from the command
line).

Below are the results. Any ideas? I'm ready to scream

Jeff
Jeffrey Walton

From Event Log:
The Software Licensing service failed to start. hr=0xD0000022, [2, 4]

From cmd.exe:
C:\Windows\system32>net start slsvc
The Software Licensing service could not be started.

A system error has occurred.
System error 34 has occurred.
The wrong diskette is in the drive.
Insert *** (Volume Serial Number: ***) into drive ***.

* Control Panel shows 0 applets
* KB938371 did not install despite all efforts
* I downloaded and installed KB937287 in 371's place

None of these updates seem to work (wtf is going on with the testers?).

To install SP1 from update service requires two preinstallation downloads -
update will not be oferred to an individual computer if certain requirements
are not met.

Free SP1 suport provided by Microoaft at:
https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921"Jeffrey Walton" <noloader@gmail.com> wrote in messagenews:e746d87f-180d-4ded-aaed-136b4e09a096@2g2000hsn.googlegroups.com...> Hi All,>> Dell Inspiron. Approximately 1 week old. I'm unable to use Windows> Update or Control Panel.>> I'm trying to get SP1 installed. KB938371 failed to install locally> and through WSUS. I visited Microsoft download, and installed KB937287> in lieu of the 371 patch. The 287 patch killes the licensing service,> so Control Panel and Windows Update is now broken.>> I cannot get into control panel to uninstall. I cannot use the command> line since I get an Access Denied on attrib.exe when attemtping to> unhide the installed patches (so that I can uninstall from the command> line).>> Below are the results. Any ideas? I'm ready to scream >> Jeff> Jeffrey Walton>> From Event Log:> The Software Licensing service failed to start. hr=0xD0000022, [2, 4]>> From cmd.exe:> C:\Windows\system32>net start slsvc> The Software Licensing service could not be started.>> A system error has occurred.> System error 34 has occurred.> The wrong diskette is in the drive.> Insert *** (Volume Serial Number: ***) into drive ***.>> * Control Panel shows 0 applets> * KB938371 did not install despite all efforts> * I downloaded and installed KB937287 in 371's place>> None of these updates seem to work (wtf is going on with the testers?).

Hi Ajr,

Thanks. It must be me. I probably used the wrong finger when I left
clicked the mouse (or something similar)...

> To install SP1 from update service requires two preinstallation downloads
Apparently my configurations tanks after the first installation. So I
can't get to the second. (WSUS and Control Panel are broke due to the
licensing issue).

Once the first is installed, I cannot uninstall it. Today I attempted
to remove in Safe Mode. Those assholes do not allow the update to be
uninstalled.

Jeff
Jeffrey Walton



On Mar 25, 7:54*pm, "AJR" <ajr...@comcast.net> wrote:
> To install SP1 from update service requires two preinstallation downloads -
> update will not be oferred to an individual computer if certain requirements
> are not met.
>
> Free SP1 suport provided by Microoaft at:
> *https://support.microsoft.com/oas/d...s&prid=11274&gp...
> [SNIP]

On Mar 27, 10:55*am, Jeffrey Walton <noloa...@gmail.com> wrote:
> Hi Ajr,
>
> Thanks. It must be me. I probably used thewrongfinger when I left
> clicked the mouse (or something similar)...
>
> > To install SP1 from update service requires two preinstallation downloads
>
> Apparently my configurations tanks after the first installation. So I
> can't get to the second. (WSUS and Control Panel are broke due to the
> licensing issue).
>
> Once the first is installed, I cannot uninstall it. Today I attempted
> to remove in Safe Mode. Those assholes do not allow the update to be
> uninstalled.

I am having the exact issue. I went to that "support" site and it was
a total waste of time. The first guy disconnected my session and gave
me a non-functional "reconnect" url. The second guy said "we only
support SP1" and disconnected me. Apparantley SP1 support does not
apply when the SP1 installation fails and breaks.

If you have a solution please let me know.

> Jeff
> Jeffrey Walton