email not sending outgoing messages with normal email account

I have a rogue email in my outbox that I cannot delete (it won't let me), and
I am unable to send mails via my usual email address but can on my secondary
one.

I have no idea what the problem is or how to rectify it and its driving me a
bit mad.

I have already tried removing the accounts then reinstating them and it
doesn't help.

Microsoft has issued a fix for that:
http://support.microsoft.com/kb/941090

--
Gary VanderMolen, MS-MVP (WLMail)


"scopes" <scopes@discussions.microsoft.com> wrote in message news:03CB00AA-8A8E-4ED7-ADD1-C2054D0CBF8E@microsoft.com...
>I have a rogue email in my outbox that I cannot delete (it won't let me), and
> I am unable to send mails via my usual email address but can on my secondary
> one.
>
> I have no idea what the problem is or how to rectify it and its driving me a
> bit mad.
>
> I have already tried removing the accounts then reinstating them and it
> doesn't help.
>
>

"scopes" <scopes@discussions.microsoft.com> wrote in message
news:03CB00AA-8A8E-4ED7-ADD1-C2054D0CBF8E@microsoft.com...
>I have a rogue email in my outbox that I cannot delete (it won't let me),
>and
> I am unable to send mails via my usual email address but can on my
> secondary
> one.
>
> I have no idea what the problem is or how to rectify it and its driving me
> a
> bit mad.
>
> I have already tried removing the accounts then reinstating them and it
> doesn't help.
>
>

That usually means you need to download and install this hotfix, with
Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
tend to cause this and other problems in Windows Mail, although
seldom immediately, so if you have such a program, remember
where to find the hotfix and hope it will install again if you need it
again. A recent version of the Trend antivirus program also causes
assorted problems in Windows Mail.