"Microsoft Word has stopped working"

I've been unable either to begin new documents or open existing documents or
attachments for a few weeks now. I get a message that "Microsoft Word has
stopped working" and that Microsoft is searching for a solution but it never
gets resolved. My CPU is still under warranty so I can take it in for
diagnostics but I doubt that's the problem. Any ideas? Thanks!
--
jo

What version of Word?
Did it come pre-installed on your computer?
Trial version?
Did you do Office updates for it?



"jo" wrote:

> I've been unable either to begin new documents or open existing documents or
> attachments for a few weeks now. I get a message that "Microsoft Word has
> stopped working" and that Microsoft is searching for a solution but it never
> gets resolved. My CPU is still under warranty so I can take it in for
> diagnostics but I doubt that's the problem. Any ideas? Thanks!
> --
> jo

Could you identify the version of Microsoft Word installed?
Is the latest Service Pack and updates for that version of Word installed?
Have tried repairing the program? Open Control Panel > Programs and Features
> Microsoft Office > click Change and select the Repair option when
presented?

Also check the Problem Reports and Solutions for possible causes and
solutions.

You might also want to post in the following newsgroup and run an antivirus
and antispyware scan on your system.

microsoft.public.word.application.errors
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
"jo" <jo@discussions.microsoft.com> wrote in message
news8C4FE5E-5ABD-454F-B271-40BE2675B2B5@microsoft.com...
> I've been unable either to begin new documents or open existing documents
> or
> attachments for a few weeks now. I get a message that "Microsoft Word has
> stopped working" and that Microsoft is searching for a solution but it
> never
> gets resolved. My CPU is still under warranty so I can take it in for
> diagnostics but I doubt that's the problem. Any ideas? Thanks!
> --
> jo

On Tue, 08 Jan 2008 12:52:01 -0800, jo wrote:

> I've been unable either to begin new documents or open existing documents or
> attachments for a few weeks now. I get a message that "Microsoft Word has
> stopped working" and that Microsoft is searching for a solution but it never
> gets resolved. My CPU is still under warranty so I can take it in for
> diagnostics but I doubt that's the problem. Any ideas? Thanks!

OpenOffice.org

Ah come on Ray, OpenOffice is a good program, but that's not going to fix
the OP's problem.

--
All the best,
SG
"ray" <ray@zianet.com> wrote in message
newsan.2008.01.08.21.59.48.96335@zianet.com...
> On Tue, 08 Jan 2008 12:52:01 -0800, jo wrote:
>
>> I've been unable either to begin new documents or open existing documents
>> or
>> attachments for a few weeks now. I get a message that "Microsoft Word has
>> stopped working" and that Microsoft is searching for a solution but it
>> never
>> gets resolved. My CPU is still under warranty so I can take it in for
>> diagnostics but I doubt that's the problem. Any ideas? Thanks!
>
> OpenOffice.org
>

Hi

I have a variation on this in that two DxO photo applications have stopped
working - OpticsPro upgraded fine from V4.5 to v5 and FilmPack v1.2 has been
working fine for months. Just suddenly stopped working (first report on
19th December, but I hadn't needed to use them for at least a week, if not
more, before that) - won't even open. Nuance PDF Professional 4 forces a
"Systemhook has stopped working" message, but usually runs ok after that.
My lady wife bought me a Bamboo graphics tablet for Xmas and ArtRage2
(supplied with the Bamboo) also generated a stopped working message when I
tried to install from the disc menu, but installed ok when I used the setup
file in the program directory/

No problems on XP. Am running Vista Ultimate 32bit on E6320/2GB/Foxconn
mobo/Maxtor 320GB SATA HDD, nVidia 8500GT graphics.

DxO are trying to help, but appear somewhat baffled ATM. Event log shows a
divide by zero error in all cases. I think that all relevant processes are
not blocked by AVG security suite or Spybot.

I have done repeated clean installs (uninstall from Control Panel, reboot
and reinstall) with no joy - tried it with Windows Defender in various
configurations (including not even loaded!) with no joy.

Peter

>jo wrote:
> I've been unable either to begin new documents or open existing
> documents or attachments for a few weeks now. I get a message that
> "Microsoft Word has stopped working" and that Microsoft is searching
> for a solution but it never gets resolved. My CPU is still under
> warranty so I can take it in for diagnostics but I doubt that's the
> problem. Any ideas? Thanks!
--
Peter & Elizabeth Corser
Leighton Buzzard, UK

Word 2007 (in Office Home and Student 2007) - not a trial version
Best Buy installed the software as part of the setup
I've run updates - Also have tried repair (from the control panel) and have
uninstalled/reinstalled the software
Nothing works!
--
jo


"Mick Murphy" wrote:

> What version of Word?
> Did it come pre-installed on your computer?
> Trial version?
> Did you do Office updates for it?
>
>
>
> "jo" wrote:
>
> > I've been unable either to begin new documents or open existing documents or
> > attachments for a few weeks now. I get a message that "Microsoft Word has
> > stopped working" and that Microsoft is searching for a solution but it never
> > gets resolved. My CPU is still under warranty so I can take it in for
> > diagnostics but I doubt that's the problem. Any ideas? Thanks!
> > --
> > jo

On Tue, 08 Jan 2008 17:21:23 -0500, SG wrote:

> Ah come on Ray, OpenOffice is a good program, but that's not going to fix
> the OP's problem.

It will permit him/her to continue working until the problem can be solved.

You have trial installed that has expired which means you need to purchase
the full software.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
"jo" <jo@discussions.microsoft.com> wrote in message
news:724D9B73-FF8D-461A-8D6A-0FE6EAD92178@microsoft.com...
> Word 2007 (in Office Home and Student 2007) - not a trial version
> Best Buy installed the software as part of the setup
> I've run updates - Also have tried repair (from the control panel) and
> have
> uninstalled/reinstalled the software
> Nothing works!
> --
> jo
>
>
> "Mick Murphy" wrote:
>
>> What version of Word?
>> Did it come pre-installed on your computer?
>> Trial version?
>> Did you do Office updates for it?
>>
>>
>>
>> "jo" wrote:
>>
>> > I've been unable either to begin new documents or open existing
>> > documents or
>> > attachments for a few weeks now. I get a message that "Microsoft Word
>> > has
>> > stopped working" and that Microsoft is searching for a solution but it
>> > never
>> > gets resolved. My CPU is still under warranty so I can take it in for
>> > diagnostics but I doubt that's the problem. Any ideas? Thanks!
>> > --
>> > jo

It's not trial software! I purchased the Office suite at the same time that I
purchased my computer. I've uninstalled and reinstalled from the cd to no
effect.
--
jo


"Andre Da Costa[ActiveWin]" wrote:

> You have trial installed that has expired which means you need to purchase
> the full software.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
> "jo" <jo@discussions.microsoft.com> wrote in message
> news:724D9B73-FF8D-461A-8D6A-0FE6EAD92178@microsoft.com...
> > Word 2007 (in Office Home and Student 2007) - not a trial version
> > Best Buy installed the software as part of the setup
> > I've run updates - Also have tried repair (from the control panel) and
> > have
> > uninstalled/reinstalled the software
> > Nothing works!
> > --
> > jo
> >
> >
> > "Mick Murphy" wrote:
> >
> >> What version of Word?
> >> Did it come pre-installed on your computer?
> >> Trial version?
> >> Did you do Office updates for it?
> >>
> >>
> >>
> >> "jo" wrote:
> >>
> >> > I've been unable either to begin new documents or open existing
> >> > documents or
> >> > attachments for a few weeks now. I get a message that "Microsoft Word
> >> > has
> >> > stopped working" and that Microsoft is searching for a solution but it
> >> > never
> >> > gets resolved. My CPU is still under warranty so I can take it in for
> >> > diagnostics but I doubt that's the problem. Any ideas? Thanks!
> >> > --
> >> > jo
>
>
>