Windows Vista Home Basic

I have Office 2007 and when I'm using Excel or Word, I crash. Also everytime
I install updates, the system won't start and it prompts me to do repairs,
then I have to do a system restore before I can get it back up. The
diagnostics finds nothing. What's the problem. Thanks

Have you checked the Problem Reports and Solutions > View Problem History
applet (Start > All Programs > Maintenance) to find out if there any
solutions or information that can help to diagnose the problem? If you see
reports listed for the programs you described are crashing, right click
each, > click View Details Copy and Paste here so we can help you figure out
what might be the problem.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
"Jim" <Jim@discussions.microsoft.com> wrote in message
news:934A7873-B4E4-496D-ADC4-B856372B4CE1@microsoft.com...
>I have Office 2007 and when I'm using Excel or Word, I crash. Also
>everytime
> I install updates, the system won't start and it prompts me to do repairs,
> then I have to do a system restore before I can get it back up. The
> diagnostics finds nothing. What's the problem. Thanks

Consider this tutorial Repair Vista Options.

http://www.vistax64.com/tutorials/1...d-sequence.html


"Andre Da Costa[ActiveWin]" wrote:

> Have you checked the Problem Reports and Solutions > View Problem History
> applet (Start > All Programs > Maintenance) to find out if there any
> solutions or information that can help to diagnose the problem? If you see
> reports listed for the programs you described are crashing, right click
> each, > click View Details Copy and Paste here so we can help you figure out
> what might be the problem.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
> "Jim" <Jim@discussions.microsoft.com> wrote in message
> news:934A7873-B4E4-496D-ADC4-B856372B4CE1@microsoft.com...
> >I have Office 2007 and when I'm using Excel or Word, I crash. Also
> >everytime
> > I install updates, the system won't start and it prompts me to do repairs,
> > then I have to do a system restore before I can get it back up. The
> > diagnostics finds nothing. What's the problem. Thanks
>
>
>

I'm not sure how to do all of this very well. From following your
instructions, I think the KB941649 is the culprit. KB 890830, AND KB941600
WERE OK. When I tried KB 941649, it asked me to restart. The system froze
upon restart and emitted a loud alarm sound. I had to run repairs and then
restore. Thanks for all your help.
JIM

"Andre Da Costa[ActiveWin]" wrote:

> Have you checked the Problem Reports and Solutions > View Problem History
> applet (Start > All Programs > Maintenance) to find out if there any
> solutions or information that can help to diagnose the problem? If you see
> reports listed for the programs you described are crashing, right click
> each, > click View Details Copy and Paste here so we can help you figure out
> what might be the problem.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
> "Jim" <Jim@discussions.microsoft.com> wrote in message
> news:934A7873-B4E4-496D-ADC4-B856372B4CE1@microsoft.com...
> >I have Office 2007 and when I'm using Excel or Word, I crash. Also
> >everytime
> > I install updates, the system won't start and it prompts me to do repairs,
> > then I have to do a system restore before I can get it back up. The
> > diagnostics finds nothing. What's the problem. Thanks
>
>
>