Itunes and Quicktime freeze during download

I recently bought a new laptop with Vista Home Basic. I've been trying to
download itunes for about a week, and everytime I try it freezes during the
process and eventually times out. So far I've updated the command prompt for
vbs, disenabled my firewalls and security, turned off pop up blocker, tried
download quicktime separately...everything. Whats frustrating is that I
don't get a specific error message, the installation just freezes and times
out. Please help. Thanks

Hey Ladien--

Below are 3 tips for installing Itunes on Vista.

Whenever you don't get a specific error message, sometimes one awaits you in
event viewer which is a type of diary for error messages.

Eventvwr.msc in run box>Windows logs (left pane)>application and sometimes
system.

The problem with event viewer while it can be helpful, is that much of the
time when you click on the link for web information you get MSFT's goofey
"we have no clue why this happens message" to the tune of nearly 100% of the
time.

Here's are 3 tricks that sometimes work when people have trouble installing
Itunes on Vista. The last couple newest updates of Itunes have pretty much.
solved Vista compatibility problems with Itunes.

1) Start the download of the newest version of Itunes>then type services.msc
in the run box or just type services in the search box above start>find
ipodservice>select it>click the STOP hyperlink on the left of the services
list box>this should enable Itunes to complete the install>when the Itunes
install completes go back to the ipodservice>highlight it>double click
it>switch it back to automatic start.

2) Download and install the Windows Installer Cleanup Utility>open it
up>highlight anything related to Itunes or Quick Time that shows up
there>delete.

Win Installer Cleanup Utility Download
http://support.microsoft.com/kb/290301

Make sure you have no previous files from a previous installation or a
****partial previous installation around by going to these 4 folders, and in
you do, View>select all>hold down shift +delete buttons.

C:[or your Vista Drive Letter]\Program Files\Apple Software Update
C:[or your Vista Drive Lettter]\Program Files\Ipod
C:\[or your Vista Drive Letter]\Program Files\Quick Time
C:\[or your Vista Drive Letter]\Program Files\Itunes

If you see this error in Event Viewer

"VBScript Not Installed"

3) Start>cmd>rt. click cmd when it pops up>run as administrator>at the cmd
prompt if you don't see C:\Windows system 32 type cd C:\Windows\System
32>type in regsvr32 vbscript.dll and press enter>view confirmation it's
registered>Install Itunes.

The documentation for this tip from Apple is here:
http://docs.info.apple.com/article.html?artnum=304405


Then hopefully the only thing that will freeze is below:

Album: Hell Freezes Over
Artist: Eagles
Release Date: 11/8/1994

Good luck,

CH


"Ladien" <Ladien@discussions.microsoft.com> wrote in message
news:4A58EA4B-4A81-4487-8189-76752BFD33AC@microsoft.com...
>I recently bought a new laptop with Vista Home Basic. I've been trying to
> download itunes for about a week, and everytime I try it freezes during
> the
> process and eventually times out. So far I've updated the command prompt
> for
> vbs, disenabled my firewalls and security, turned off pop up blocker,
> tried
> download quicktime separately...everything. Whats frustrating is that I
> don't get a specific error message, the installation just freezes and
> times
> out. Please help. Thanks

Hey Chad,

Thanks for your response. I tried everything you suggested and it still
freezes. I was wondering, when I go to the service window, show it be set to
manual or automatic? Also, any other tricks that I should try? Thanks again.

Ladien

"Chad Harris" wrote:

> Hey Ladien--
>
> Below are 3 tips for installing Itunes on Vista.
>
> Whenever you don't get a specific error message, sometimes one awaits you in
> event viewer which is a type of diary for error messages.
>
> Eventvwr.msc in run box>Windows logs (left pane)>application and sometimes
> system.
>
> The problem with event viewer while it can be helpful, is that much of the
> time when you click on the link for web information you get MSFT's goofey
> "we have no clue why this happens message" to the tune of nearly 100% of the
> time.
>
> Here's are 3 tricks that sometimes work when people have trouble installing
> Itunes on Vista. The last couple newest updates of Itunes have pretty much.
> solved Vista compatibility problems with Itunes.
>
> 1) Start the download of the newest version of Itunes>then type services.msc
> in the run box or just type services in the search box above start>find
> ipodservice>select it>click the STOP hyperlink on the left of the services
> list box>this should enable Itunes to complete the install>when the Itunes
> install completes go back to the ipodservice>highlight it>double click
> it>switch it back to automatic start.
>
> 2) Download and install the Windows Installer Cleanup Utility>open it
> up>highlight anything related to Itunes or Quick Time that shows up
> there>delete.
>
> Win Installer Cleanup Utility Download
> http://support.microsoft.com/kb/290301
>
> Make sure you have no previous files from a previous installation or a
> ****partial previous installation around by going to these 4 folders, and in
> you do, View>select all>hold down shift +delete buttons.
>
> C:[or your Vista Drive Letter]\Program Files\Apple Software Update
> C:[or your Vista Drive Lettter]\Program Files\Ipod
> C:\[or your Vista Drive Letter]\Program Files\Quick Time
> C:\[or your Vista Drive Letter]\Program Files\Itunes
>
> If you see this error in Event Viewer
>
> "VBScript Not Installed"
>
> 3) Start>cmd>rt. click cmd when it pops up>run as administrator>at the cmd
> prompt if you don't see C:\Windows system 32 type cd C:\Windows\System
> 32>type in regsvr32 vbscript.dll and press enter>view confirmation it's
> registered>Install Itunes.
>
> The documentation for this tip from Apple is here:
> http://docs.info.apple.com/article.html?artnum=304405
>
>
> Then hopefully the only thing that will freeze is below:
>
> Album: Hell Freezes Over
> Artist: Eagles
> Release Date: 11/8/1994
>
> Good luck,
>
> CH
>
>
> "Ladien" <Ladien@discussions.microsoft.com> wrote in message
> news:4A58EA4B-4A81-4487-8189-76752BFD33AC@microsoft.com...
> >I recently bought a new laptop with Vista Home Basic. I've been trying to
> > download itunes for about a week, and everytime I try it freezes during
> > the
> > process and eventually times out. So far I've updated the command prompt
> > for
> > vbs, disenabled my firewalls and security, turned off pop up blocker,
> > tried
> > download quicktime separately...everything. Whats frustrating is that I
> > don't get a specific error message, the installation just freezes and
> > times
> > out. Please help. Thanks
>
>

In order to install a new or different version of an application type, often
the existing application or program has to be completely uninstalled first.
The Windows Vista Uninstall program is less than optimum at doing this and
frequently leaves remnant files and folders or registry entries of the
uninstalled program on your computer. Some software companies provide an
uninstall tool on their support website (i.e. Adobe, Norton, McAfee) which
can help with this process, but often even these special uninstaller tools
leave remnants of the program on your computer that can block or degrade the
installation of the new program. You can further clean up your computer
manually as outlined in the following tutorial:

http://www.vistax64.com/tutorials/8...gram-vista.html

I have since found and used a program called "Smarty Uninstaller" that does
an even better job of uninstalling programs, even tough ones like McAfee and
Norton. You scan your computer and the program identifies all the programs
on your computer, listing those that have their own uninstaller program and
those that are only remnants of a program. First you click for it to use the
program's uninstaller, and then when it’s finished, Smarty UI identifies any
program remnants and will then uninstall the remnants (from files and folders
to registry entries). Once the program you're interested in is completely
uninstalled, you can do a clean install of the update without problems. For
Smarty UI see link below:

http://www.winnertweak.com/uninstaller/



"Ladien" wrote:

> Hey Chad,
>
> Thanks for your response. I tried everything you suggested and it still
> freezes. I was wondering, when I go to the service window, show it be set to
> manual or automatic? Also, any other tricks that I should try? Thanks again.
>
> Ladien
>
> "Chad Harris" wrote:
>
> > Hey Ladien--
> >
> > Below are 3 tips for installing Itunes on Vista.
> >
> > Whenever you don't get a specific error message, sometimes one awaits you in
> > event viewer which is a type of diary for error messages.
> >
> > Eventvwr.msc in run box>Windows logs (left pane)>application and sometimes
> > system.
> >
> > The problem with event viewer while it can be helpful, is that much of the
> > time when you click on the link for web information you get MSFT's goofey
> > "we have no clue why this happens message" to the tune of nearly 100% of the
> > time.
> >
> > Here's are 3 tricks that sometimes work when people have trouble installing
> > Itunes on Vista. The last couple newest updates of Itunes have pretty much.
> > solved Vista compatibility problems with Itunes.
> >
> > 1) Start the download of the newest version of Itunes>then type services.msc
> > in the run box or just type services in the search box above start>find
> > ipodservice>select it>click the STOP hyperlink on the left of the services
> > list box>this should enable Itunes to complete the install>when the Itunes
> > install completes go back to the ipodservice>highlight it>double click
> > it>switch it back to automatic start.
> >
> > 2) Download and install the Windows Installer Cleanup Utility>open it
> > up>highlight anything related to Itunes or Quick Time that shows up
> > there>delete.
> >
> > Win Installer Cleanup Utility Download
> > http://support.microsoft.com/kb/290301
> >
> > Make sure you have no previous files from a previous installation or a
> > ****partial previous installation around by going to these 4 folders, and in
> > you do, View>select all>hold down shift +delete buttons.
> >
> > C:[or your Vista Drive Letter]\Program Files\Apple Software Update
> > C:[or your Vista Drive Lettter]\Program Files\Ipod
> > C:\[or your Vista Drive Letter]\Program Files\Quick Time
> > C:\[or your Vista Drive Letter]\Program Files\Itunes
> >
> > If you see this error in Event Viewer
> >
> > "VBScript Not Installed"
> >
> > 3) Start>cmd>rt. click cmd when it pops up>run as administrator>at the cmd
> > prompt if you don't see C:\Windows system 32 type cd C:\Windows\System
> > 32>type in regsvr32 vbscript.dll and press enter>view confirmation it's
> > registered>Install Itunes.
> >
> > The documentation for this tip from Apple is here:
> > http://docs.info.apple.com/article.html?artnum=304405
> >
> >
> > Then hopefully the only thing that will freeze is below:
> >
> > Album: Hell Freezes Over
> > Artist: Eagles
> > Release Date: 11/8/1994
> >
> > Good luck,
> >
> > CH
> >
> >
> > "Ladien" <Ladien@discussions.microsoft.com> wrote in message
> > news:4A58EA4B-4A81-4487-8189-76752BFD33AC@microsoft.com...
> > >I recently bought a new laptop with Vista Home Basic. I've been trying to
> > > download itunes for about a week, and everytime I try it freezes during
> > > the
> > > process and eventually times out. So far I've updated the command prompt
> > > for
> > > vbs, disenabled my firewalls and security, turned off pop up blocker,
> > > tried
> > > download quicktime separately...everything. Whats frustrating is that I
> > > don't get a specific error message, the installation just freezes and
> > > times
> > > out. Please help. Thanks
> >
> >

Thanks for your reply. I actually just responded to you on another thread,
but like I said, this is a brand new computer where itunes has never been
previously downloaded. Regardless, I have run the microsoft cleanup utility
and I'm still having the same issues.

"Internet Explorer cannot download itunes setup.exe from
appldnld.apple.com.edgesuite.net. The operation has timed out"

"uvbogden" wrote:

>
> In order to install a new or different version of an application type, often
> the existing application or program has to be completely uninstalled first.
> The Windows Vista Uninstall program is less than optimum at doing this and
> frequently leaves remnant files and folders or registry entries of the
> uninstalled program on your computer. Some software companies provide an
> uninstall tool on their support website (i.e. Adobe, Norton, McAfee) which
> can help with this process, but often even these special uninstaller tools
> leave remnants of the program on your computer that can block or degrade the
> installation of the new program. You can further clean up your computer
> manually as outlined in the following tutorial:
>
> http://www.vistax64.com/tutorials/8...gram-vista.html
>
> I have since found and used a program called "Smarty Uninstaller" that does
> an even better job of uninstalling programs, even tough ones like McAfee and
> Norton. You scan your computer and the program identifies all the programs
> on your computer, listing those that have their own uninstaller program and
> those that are only remnants of a program. First you click for it to use the
> program's uninstaller, and then when it’s finished, Smarty UI identifies any
> program remnants and will then uninstall the remnants (from files and folders
> to registry entries). Once the program you're interested in is completely
> uninstalled, you can do a clean install of the update without problems. For
> Smarty UI see link below:
>
> http://www.winnertweak.com/uninstaller/
>
>
>
> "Ladien" wrote:
>
> > Hey Chad,
> >
> > Thanks for your response. I tried everything you suggested and it still
> > freezes. I was wondering, when I go to the service window, show it be set to
> > manual or automatic? Also, any other tricks that I should try? Thanks again.
> >
> > Ladien
> >
> > "Chad Harris" wrote:
> >
> > > Hey Ladien--
> > >
> > > Below are 3 tips for installing Itunes on Vista.
> > >
> > > Whenever you don't get a specific error message, sometimes one awaits you in
> > > event viewer which is a type of diary for error messages.
> > >
> > > Eventvwr.msc in run box>Windows logs (left pane)>application and sometimes
> > > system.
> > >
> > > The problem with event viewer while it can be helpful, is that much of the
> > > time when you click on the link for web information you get MSFT's goofey
> > > "we have no clue why this happens message" to the tune of nearly 100% of the
> > > time.
> > >
> > > Here's are 3 tricks that sometimes work when people have trouble installing
> > > Itunes on Vista. The last couple newest updates of Itunes have pretty much.
> > > solved Vista compatibility problems with Itunes.
> > >
> > > 1) Start the download of the newest version of Itunes>then type services.msc
> > > in the run box or just type services in the search box above start>find
> > > ipodservice>select it>click the STOP hyperlink on the left of the services
> > > list box>this should enable Itunes to complete the install>when the Itunes
> > > install completes go back to the ipodservice>highlight it>double click
> > > it>switch it back to automatic start.
> > >
> > > 2) Download and install the Windows Installer Cleanup Utility>open it
> > > up>highlight anything related to Itunes or Quick Time that shows up
> > > there>delete.
> > >
> > > Win Installer Cleanup Utility Download
> > > http://support.microsoft.com/kb/290301
> > >
> > > Make sure you have no previous files from a previous installation or a
> > > ****partial previous installation around by going to these 4 folders, and in
> > > you do, View>select all>hold down shift +delete buttons.
> > >
> > > C:[or your Vista Drive Letter]\Program Files\Apple Software Update
> > > C:[or your Vista Drive Lettter]\Program Files\Ipod
> > > C:\[or your Vista Drive Letter]\Program Files\Quick Time
> > > C:\[or your Vista Drive Letter]\Program Files\Itunes
> > >
> > > If you see this error in Event Viewer
> > >
> > > "VBScript Not Installed"
> > >
> > > 3) Start>cmd>rt. click cmd when it pops up>run as administrator>at the cmd
> > > prompt if you don't see C:\Windows system 32 type cd C:\Windows\System
> > > 32>type in regsvr32 vbscript.dll and press enter>view confirmation it's
> > > registered>Install Itunes.
> > >
> > > The documentation for this tip from Apple is here:
> > > http://docs.info.apple.com/article.html?artnum=304405
> > >
> > >
> > > Then hopefully the only thing that will freeze is below:
> > >
> > > Album: Hell Freezes Over
> > > Artist: Eagles
> > > Release Date: 11/8/1994
> > >
> > > Good luck,
> > >
> > > CH
> > >
> > >
> > > "Ladien" <Ladien@discussions.microsoft.com> wrote in message
> > > news:4A58EA4B-4A81-4487-8189-76752BFD33AC@microsoft.com...
> > > >I recently bought a new laptop with Vista Home Basic. I've been trying to
> > > > download itunes for about a week, and everytime I try it freezes during
> > > > the
> > > > process and eventually times out. So far I've updated the command prompt
> > > > for
> > > > vbs, disenabled my firewalls and security, turned off pop up blocker,
> > > > tried
> > > > download quicktime separately...everything. Whats frustrating is that I
> > > > don't get a specific error message, the installation just freezes and
> > > > times
> > > > out. Please help. Thanks
> > >
> > >