Remote Assistance

Hi

For some reasons, I'm not able to get Remote Assistance to work between my
Vista Home Premium PC and a remote Vista Home Premium PC.

I'm using Windows Live Messenger and click on File | Actions | Offer Remote
Assistance. The remote PC accepts the offer and issues a 6-character
password. My PC then pops up a window asking for the password; I type in
the password, and a bigger window opens - trying to connect. After about 30
seconds, it says: "Remote Assistance cannot make the connection"

I tried tweaking the router at the remote PC to set up port forwarding for
3389 (as I understand that is the requirement). I checked and
double-checked, but it wouldn't work.

Please let me know what else I can do.

Thanks
Steve

You don't mention if your computers are behind firewalls, using proxies,
vpn, etc.
--
qfreed


"SP_1" wrote:

> Hi
>
> For some reasons, I'm not able to get Remote Assistance to work between my
> Vista Home Premium PC and a remote Vista Home Premium PC.
>
> I'm using Windows Live Messenger and click on File | Actions | Offer Remote
> Assistance. The remote PC accepts the offer and issues a 6-character
> password. My PC then pops up a window asking for the password; I type in
> the password, and a bigger window opens - trying to connect. After about 30
> seconds, it says: "Remote Assistance cannot make the connection"
>
> I tried tweaking the router at the remote PC to set up port forwarding for
> 3389 (as I understand that is the requirement). I checked and
> double-checked, but it wouldn't work.
>
> Please let me know what else I can do.
>
> Thanks
> Steve
>
>