Please help......trying to set up email

I've had Outlook Express for 3 years with no problems. I just bought a new
computer but this Vista thingee isn't working. My internet provider said I
have POP as ingoing, and SMTP as outgoing...........but it always comes
up saying POP is not a valid thingee.....I've spent three days on the phone
talking to technicians in various countries trying to find out why I can't
get back into my Charter Outlook Express account. Nothing has worked yet.

"JW" <whiteg2424@charter.net> wrote in message
news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
> I've had Outlook Express for 3 years with no problems. I just bought a
> new computer but this Vista thingee isn't working. My internet provider
> said I have POP as ingoing, and SMTP as outgoing...........but it
> always comes up saying POP is not a valid thingee.....I've spent three
> days on the phone talking to technicians in various countries trying to
> find out why I can't get back into my Charter Outlook Express account.
> Nothing has worked yet.
It might help if you defined "thingee" because we don't know what is getting
rejected, servers, password, authentication, etc.

According to the Charter website the server name for both incoming (pop3)
and outgoing (smtp)is the same. mail.charter.net Is that what you have
used? You also need to check the box next to "Allow Authentication."

The issue doesn't appear to be your e-mail client as in Outlook Express or
Windows Mail which replaced Outlook Express in Vista. The issue appears to
be configuration. It sounds as though you may not have input the proper
pop3 server name as listed above.

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

Each ISP or mail provider has their own mail servers.
You will have to get the actual server names from your ISP.
They will typically have a self-help web page with that information.
Example: http://www.charter.com/Visitors/Sup...tArticleID=1241
Those directions are for Outlook Express, but that's close enough.

Gary VanderMolen

"JW" <whiteg2424@charter.net> wrote in message news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
> I've had Outlook Express for 3 years with no problems. I just bought a new computer but this Vista thingee isn't working. My
> internet provider said I have POP as ingoing, and SMTP as outgoing...........but it always comes up saying POP is not a
> valid thingee.....I've spent three days on the phone talking to technicians in various countries trying to find out why I can't
> get back into my Charter Outlook Express account. Nothing has worked yet.

Michael,
I am having same issues. This is what it is telling me:
The connection to the server has failed. Subject 'Test', Account:
'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E

I can not send anything from MS Mail
Thanks
Kenletson1@cs.com......Compuserve is what I am "linking?" with

"Michael Solomon" wrote:

>
>
> "JW" <whiteg2424@charter.net> wrote in message
> news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
> > I've had Outlook Express for 3 years with no problems. I just bought a
> > new computer but this Vista thingee isn't working. My internet provider
> > said I have POP as ingoing, and SMTP as outgoing...........but it
> > always comes up saying POP is not a valid thingee.....I've spent three
> > days on the phone talking to technicians in various countries trying to
> > find out why I can't get back into my Charter Outlook Express account.
> > Nothing has worked yet.
> It might help if you defined "thingee" because we don't know what is getting
> rejected, servers, password, authentication, etc.
>
> According to the Charter website the server name for both incoming (pop3)
> and outgoing (smtp)is the same. mail.charter.net Is that what you have
> used? You also need to check the box next to "Allow Authentication."
>
> The issue doesn't appear to be your e-mail client as in Outlook Express or
> Windows Mail which replaced Outlook Express in Vista. The issue appears to
> be configuration. It sounds as though you may not have input the proper
> pop3 server name as listed above.
>
> --
> Michael Solomon
> Backup is a PC user's best friend
> DTS-L.Org: http://www.dts-l.org/
>
>

"Ken Letson" <Ken Letson@discussions.microsoft.com> wrote in message
news:2F7AA104-EA60-446A-9F36-FAB7972FD58A@microsoft.com...
> Michael,
> I am having same issues. This is what it is telling me:
> The connection to the server has failed. Subject 'Test', Account:
> 'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25,
> Secure(SSL):
> No, Socket Error: 10061, Error Number: 0x800CCC0E
>
> I can not send anything from MS Mail
> Thanks
> Kenletson1@cs.com......Compuserve is what I am "linking?" with
>
> "Michael Solomon" wrote:
>
>>
>>
>> "JW" <whiteg2424@charter.net> wrote in message
>> news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
>> > I've had Outlook Express for 3 years with no problems. I just bought a
>> > new computer but this Vista thingee isn't working. My internet
>> > provider
>> > said I have POP as ingoing, and SMTP as outgoing...........but it
>> > always comes up saying POP is not a valid thingee.....I've spent three
>> > days on the phone talking to technicians in various countries trying
>> > to
>> > find out why I can't get back into my Charter Outlook Express account.
>> > Nothing has worked yet.
>> It might help if you defined "thingee" because we don't know what is
>> getting
>> rejected, servers, password, authentication, etc.
>>
>> According to the Charter website the server name for both incoming (pop3)
>> and outgoing (smtp)is the same. mail.charter.net Is that what you have
>> used? You also need to check the box next to "Allow Authentication."
>>
>> The issue doesn't appear to be your e-mail client as in Outlook Express
>> or
>> Windows Mail which replaced Outlook Express in Vista. The issue appears
>> to
>> be configuration. It sounds as though you may not have input the proper
>> pop3 server name as listed above.
>>
>> --
>> Michael Solomon
>> Backup is a PC user's best friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>>
Ken, has this setup ever worked for you at all in Vista because the problem
may not be your configuration, it may be a problem on your ISP's server. As
Gary stated in this thread, each ISP setup is different and in your case,
you are using your ISP's IMAP webmail setup. You need to visit your ISP's
website and follow their steps to make sure you are properly setup. Even if
they don't have steps yet for Vista, the information they provide for
setting up your e-mail client will still be the same.

If you have input the preper information as they have specified, then it may
be a server side issue that you just need to wait for them to resolve. You
can contact your ISP's tech support to see if they are having such an issue
and if not, let them talk you through your setup one step at a time.

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

"JW" <whiteg2424@charter.net> wrote in message
news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
> I've had Outlook Express for 3 years with no problems. I just bought a
> new computer but this Vista thingee isn't working. My internet provider
> said I have POP as ingoing, and SMTP as outgoing...........but it
> always comes up saying POP is not a valid thingee.....I've spent three
> days on the phone talking to technicians in various countries trying to
> find out why I can't get back into my Charter Outlook Express account.
> Nothing has worked yet.

Which antivirus are you using?

Im trying to set up an e-mail account also with Vista on a new computer.
Can you please tell me how I FOUND OUT WHAT POP or other information is
necessary so that I can by some products online like I used to do with
windows XP.
Why this has to be more complicated than XP was is beyond me.
Thanks for your help.
Tony

"Ken Letson" wrote:

> Michael,
> I am having same issues. This is what it is telling me:
> The connection to the server has failed. Subject 'Test', Account:
> 'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25, Secure(SSL):
> No, Socket Error: 10061, Error Number: 0x800CCC0E
>
> I can not send anything from MS Mail
> Thanks
> Kenletson1@cs.com......Compuserve is what I am "linking?" with
>
> "Michael Solomon" wrote:
>
> >
> >
> > "JW" <whiteg2424@charter.net> wrote in message
> > news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
> > > I've had Outlook Express for 3 years with no problems. I just bought a
> > > new computer but this Vista thingee isn't working. My internet provider
> > > said I have POP as ingoing, and SMTP as outgoing...........but it
> > > always comes up saying POP is not a valid thingee.....I've spent three
> > > days on the phone talking to technicians in various countries trying to
> > > find out why I can't get back into my Charter Outlook Express account.
> > > Nothing has worked yet.
> > It might help if you defined "thingee" because we don't know what is getting
> > rejected, servers, password, authentication, etc.
> >
> > According to the Charter website the server name for both incoming (pop3)
> > and outgoing (smtp)is the same. mail.charter.net Is that what you have
> > used? You also need to check the box next to "Allow Authentication."
> >
> > The issue doesn't appear to be your e-mail client as in Outlook Express or
> > Windows Mail which replaced Outlook Express in Vista. The issue appears to
> > be configuration. It sounds as though you may not have input the proper
> > pop3 server name as listed above.
> >
> > --
> > Michael Solomon
> > Backup is a PC user's best friend
> > DTS-L.Org: http://www.dts-l.org/
> >
> >

"Tony H." <TonyH@discussions.microsoft.com> wrote in message
news:8452463C-6BE7-40EA-A350-7DAC59FB93DF@microsoft.com...
> Im trying to set up an e-mail account also with Vista on a new computer.
> Can you please tell me how I FOUND OUT WHAT POP or other information is
> necessary so that I can by some products online like I used to do with
> windows XP.
> Why this has to be more complicated than XP was is beyond me.
> Thanks for your help.
> Tony
>
> "Ken Letson" wrote:
>
>> Michael,
>> I am having same issues. This is what it is telling me:
>> The connection to the server has failed. Subject 'Test', Account:
>> 'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25,
>> Secure(SSL):
>> No, Socket Error: 10061, Error Number: 0x800CCC0E
>>
>> I can not send anything from MS Mail
>> Thanks
>> Kenletson1@cs.com......Compuserve is what I am "linking?" with
>>
>> "Michael Solomon" wrote:
>>
>> >
>> >
>> > "JW" <whiteg2424@charter.net> wrote in message
>> > news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
>> > > I've had Outlook Express for 3 years with no problems. I just bought
>> > > a
>> > > new computer but this Vista thingee isn't working. My internet
>> > > provider
>> > > said I have POP as ingoing, and SMTP as outgoing...........but it
>> > > always comes up saying POP is not a valid thingee.....I've spent
>> > > three
>> > > days on the phone talking to technicians in various countries trying
>> > > to
>> > > find out why I can't get back into my Charter Outlook Express
>> > > account.
>> > > Nothing has worked yet.
>> > It might help if you defined "thingee" because we don't know what is
>> > getting
>> > rejected, servers, password, authentication, etc.
>> >
>> > According to the Charter website the server name for both incoming
>> > (pop3)
>> > and outgoing (smtp)is the same. mail.charter.net Is that what you have
>> > used? You also need to check the box next to "Allow Authentication."
>> >
>> > The issue doesn't appear to be your e-mail client as in Outlook Express
>> > or
>> > Windows Mail which replaced Outlook Express in Vista. The issue
>> > appears to
>> > be configuration. It sounds as though you may not have input the
>> > proper
>> > pop3 server name as listed above.
>> >
>> > --
>> > Michael Solomon
>> > Backup is a PC user's best friend
>> > DTS-L.Org: http://www.dts-l.org/
>> >
>> >
This particular function is not more complicated in Vista than in XP, you
just need the right information. You can either find it at your ISP,
Internet Service Provider's, website or contact their tech support to talk
you through setup, providing you with the appropriate information. If you
still have your previous computer with XP installed and are using the same
ISP, you can simply check the information in the properties of your e-mail
account set up on that system in whatever e-mail client you were using.

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

"Tony H." <TonyH@discussions.microsoft.com> wrote in message
news:8452463C-6BE7-40EA-A350-7DAC59FB93DF@microsoft.com...
> Im trying to set up an e-mail account also with Vista on a new computer.
> Can you please tell me how I FOUND OUT WHAT POP or other information is
> necessary so that I can by some products online like I used to do with
> windows XP.
> Why this has to be more complicated than XP was is beyond me.

It is not.

> Thanks for your help.
> Tony

Follow the money... ie. ask your ISP for email set up details
since you are paying them for the service.

(XP couldn't set up your email without ISP details either.)

>
> "Ken Letson" wrote:
>
>> Michael,
>> I am having same issues. This is what it is telling me:
>> The connection to the server has failed. Subject 'Test', Account:
>> 'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25,
>> Secure(SSL):
>> No, Socket Error: 10061, Error Number: 0x800CCC0E
>>
>> I can not send anything from MS Mail
>> Thanks
>> Kenletson1@cs.com......Compuserve is what I am "linking?" with
>>
>> "Michael Solomon" wrote:
>>
>> >
>> >
>> > "JW" <whiteg2424@charter.net> wrote in message
>> > news:u75MD9e3HHA.3940@TK2MSFTNGP05.phx.gbl...
>> > > I've had Outlook Express for 3 years with no problems. I just bought
>> > > a
>> > > new computer but this Vista thingee isn't working. My internet
>> > > provider
>> > > said I have POP as ingoing, and SMTP as outgoing...........but it
>> > > always comes up saying POP is not a valid thingee.....I've spent
>> > > three
>> > > days on the phone talking to technicians in various countries trying
>> > > to
>> > > find out why I can't get back into my Charter Outlook Express
>> > > account.
>> > > Nothing has worked yet.
>> > It might help if you defined "thingee" because we don't know what is
>> > getting
>> > rejected, servers, password, authentication, etc.
>> >
>> > According to the Charter website the server name for both incoming
>> > (pop3)
>> > and outgoing (smtp)is the same. mail.charter.net Is that what you have
>> > used? You also need to check the box next to "Allow Authentication."
>> >
>> > The issue doesn't appear to be your e-mail client as in Outlook Express
>> > or
>> > Windows Mail which replaced Outlook Express in Vista. The issue
>> > appears to
>> > be configuration. It sounds as though you may not have input the
>> > proper
>> > pop3 server name as listed above.
>> >
>> > --
>> > Michael Solomon
>> > Backup is a PC user's best friend
>> > DTS-L.Org: http://www.dts-l.org/
>> >
>> >

I've just worked out from that problem, 3 hours spent. It made me confused
for I have NO idea how it works! I changed nothing in the setting, it just
run.