Network Printing to Xerox Phaser 5500 DT

Tried printing to Xerox network printer (attached to W2K3 print server) and
keep getting error message "PScoutExe stopped working"; document prints
anyway, but that message always pops. Any clues as to what is happening?

BTW, to get any document to print in the first instance, I had to modify my
Vista print spooler service settings to ensure that the service always
restarts upon failure.
--
Wendell Ying

PS: I am running Vista Build 5472.
--
Wendell Ying


"Wendell Ying" wrote:

> Tried printing to Xerox network printer (attached to W2K3 print server) and
> keep getting error message "PScoutExe stopped working"; document prints
> anyway, but that message always pops. Any clues as to what is happening?
>
> BTW, to get any document to print in the first instance, I had to modify my
> Vista print spooler service settings to ensure that the service always
> restarts upon failure.
> --
> Wendell Ying

PScout is a Xerox application that monitors the network attached printer.
I'll pass this information along to Xerox. At Microsoft we disabled this
utility due to issues encountered when running on XP.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Wendell Ying" <WendellYing@discussions.microsoft.com> wrote in message
news:8083CCA1-BA51-4EC6-A523-DAE2DB05827E@microsoft.com...
> PS: I am running Vista Build 5472.
> --
> Wendell Ying
>
>
> "Wendell Ying" wrote:
>
>> Tried printing to Xerox network printer (attached to W2K3 print server)
>> and
>> keep getting error message "PScoutExe stopped working"; document prints
>> anyway, but that message always pops. Any clues as to what is happening?
>>
>> BTW, to get any document to print in the first instance, I had to modify
>> my
>> Vista print spooler service settings to ensure that the service always
>> restarts upon failure.
>> --
>> Wendell Ying

Thanks Alan for the prompt response; can you tell me exactly how you disabled
the utility i.e. was it a registry tweak or some other method?
--
Wendell Ying


"Alan Morris [MSFT]" wrote:

> PScout is a Xerox application that monitors the network attached printer.
> I'll pass this information along to Xerox. At Microsoft we disabled this
> utility due to issues encountered when running on XP.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Wendell Ying" <WendellYing@discussions.microsoft.com> wrote in message
> news:8083CCA1-BA51-4EC6-A523-DAE2DB05827E@microsoft.com...
> > PS: I am running Vista Build 5472.
> > --
> > Wendell Ying
> >
> >
> > "Wendell Ying" wrote:
> >
> >> Tried printing to Xerox network printer (attached to W2K3 print server)
> >> and
> >> keep getting error message "PScoutExe stopped working"; document prints
> >> anyway, but that message always pops. Any clues as to what is happening?
> >>
> >> BTW, to get any document to print in the first instance, I had to modify
> >> my
> >> Vista print spooler service settings to ensure that the service always
> >> restarts upon failure.
> >> --
> >> Wendell Ying
>
>
>

Xerox gave us a modified installation package that did not include this
feature.

There is a bug on this issue using the Phaser 6100. I will update the bug
with your information.

Print Scout crashes when printing to a Xerox Phaser 6100

install the Phaser 6100 XP drivers
Print anything
Printing Scount Crashes
A message is shown indicating that the printer is trying to display an error
on the screen.
Continue, various errors are diisplayed
The page comes out as a Black bacground which is unreadible.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Wendell Ying" <WendellYing@discussions.microsoft.com> wrote in message
news:2CB82596-AB60-462E-81A6-2EEEE51B6723@microsoft.com...
> Thanks Alan for the prompt response; can you tell me exactly how you
> disabled
> the utility i.e. was it a registry tweak or some other method?
> --
> Wendell Ying
>
>
> "Alan Morris [MSFT]" wrote:
>
>> PScout is a Xerox application that monitors the network attached printer.
>> I'll pass this information along to Xerox. At Microsoft we disabled this
>> utility due to issues encountered when running on XP.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Wendell Ying" <WendellYing@discussions.microsoft.com> wrote in message
>> news:8083CCA1-BA51-4EC6-A523-DAE2DB05827E@microsoft.com...
>> > PS: I am running Vista Build 5472.
>> > --
>> > Wendell Ying
>> >
>> >
>> > "Wendell Ying" wrote:
>> >
>> >> Tried printing to Xerox network printer (attached to W2K3 print
>> >> server)
>> >> and
>> >> keep getting error message "PScoutExe stopped working"; document
>> >> prints
>> >> anyway, but that message always pops. Any clues as to what is
>> >> happening?
>> >>
>> >> BTW, to get any document to print in the first instance, I had to
>> >> modify
>> >> my
>> >> Vista print spooler service settings to ensure that the service always
>> >> restarts upon failure.
>> >> --
>> >> Wendell Ying
>>
>>
>>