Refund on Family Discount Promotion

I got Ultimate Upgrade which I used to buy 2 additional license keys for Home
Premium Upgrade, unfortunately I couldnt upgrade my laptop because I found
out it needs a retail installation, thus the keys didnt work for that. they
keys have never been registered and I want to refund them. so far I have been
directed to many departments but couldnt get to the right people.

Any help is appreciated.

Your Ultimate Upgrade is retail.

Apparently you can not get a refund:
http://www.microsoft.com/windows/pr...lydiscount.mspx
"Software licenses purchased through electronic transmission online or
over the Internet are not eligible for a refund"

Exactly what happens when you try to upgrade the laptop?

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Office Junkie" <OfficeJunkie@discussions.microsoft.com> wrote in
message news:6EF009C8-CE40-43E9-BBDC-CE802B699272@microsoft.com...
>I got Ultimate Upgrade which I used to buy 2 additional license keys
>for Home
> Premium Upgrade, unfortunately I couldnt upgrade my laptop because I
> found
> out it needs a retail installation, thus the keys didnt work for
> that. they
> keys have never been registered and I want to refund them. so far I
> have been
> directed to many departments but couldnt get to the right people.
>
> Any help is appreciated.

Hi asas

"Office Junkie" wrote:

> I got Ultimate Upgrade which I used to buy 2 additional license keys for Home
> Premium Upgrade, unfortunately I couldnt upgrade my laptop because I found
> out it needs a retail installation, thus the keys didnt work for that. they
> keys have never been registered and I want to refund them. so far I have been
> directed to many departments but couldnt get to the right people.
>
> Any help is appreciated.

Response From shrikant

"Jupiter Jones [MVP]" wrote:

> Your Ultimate Upgrade is retail.
>
> Apparently you can not get a refund:
> http://www.microsoft.com/windows/pr...lydiscount.mspx
> "Software licenses purchased through electronic transmission online or
> over the Internet are not eligible for a refund"
>
> Exactly what happens when you try to upgrade the laptop?
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Office Junkie" <OfficeJunkie@discussions.microsoft.com> wrote in
> message news:6EF009C8-CE40-43E9-BBDC-CE802B699272@microsoft.com...
> >I got Ultimate Upgrade which I used to buy 2 additional license keys
> >for Home
> > Premium Upgrade, unfortunately I couldnt upgrade my laptop because I
> > found
> > out it needs a retail installation, thus the keys didnt work for
> > that. they
> > keys have never been registered and I want to refund them. so far I
> > have been
> > directed to many departments but couldnt get to the right people.
> >
> > Any help is appreciated.
>
>

Apparently the new BIOS isnt useful enough to show correct info on the
Upgrade Advisor, whenever I try to upgrade, i get 0x0000006F error with
titale Session3 initialization failed.

"Jupiter Jones [MVP]" wrote:

> Your Ultimate Upgrade is retail.
>
> Apparently you can not get a refund:
> http://www.microsoft.com/windows/pr...lydiscount.mspx
> "Software licenses purchased through electronic transmission online or
> over the Internet are not eligible for a refund"
>
> Exactly what happens when you try to upgrade the laptop?
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Office Junkie" <OfficeJunkie@discussions.microsoft.com> wrote in
> message news:6EF009C8-CE40-43E9-BBDC-CE802B699272@microsoft.com...
> >I got Ultimate Upgrade which I used to buy 2 additional license keys
> >for Home
> > Premium Upgrade, unfortunately I couldnt upgrade my laptop because I
> > found
> > out it needs a retail installation, thus the keys didnt work for
> > that. they
> > keys have never been registered and I want to refund them. so far I
> > have been
> > directed to many departments but couldnt get to the right people.
> >
> > Any help is appreciated.
>
>

http://msdn.microsoft.com/library/d...2kmsgs/1216.asp

The article references Windows 2000, but I would suspect that the same would
apply to Vista.

What make and model of laptop are you trying to upgrade?

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"Office Junkie" <OfficeJunkie@discussions.microsoft.com> wrote in message
news3A7D57E-5163-46F0-94D8-3A9A31446306@microsoft.com...
> Apparently the new BIOS isnt useful enough to show correct info on the
> Upgrade Advisor, whenever I try to upgrade, i get 0x0000006F error with
> titale Session3 initialization failed.
>
> "Jupiter Jones [MVP]" wrote:
>
>> Your Ultimate Upgrade is retail.
>>
>> Apparently you can not get a refund:
>> http://www.microsoft.com/windows/pr...lydiscount.mspx
>> "Software licenses purchased through electronic transmission online or
>> over the Internet are not eligible for a refund"
>>
>> Exactly what happens when you try to upgrade the laptop?
>>
>> --
>> Jupiter Jones [MVP]
>> http://www3.telus.net/dandemar
>> http://www.dts-l.org
>>
>>
>> "Office Junkie" <OfficeJunkie@discussions.microsoft.com> wrote in
>> message news:6EF009C8-CE40-43E9-BBDC-CE802B699272@microsoft.com...
>> >I got Ultimate Upgrade which I used to buy 2 additional license keys
>> >for Home
>> > Premium Upgrade, unfortunately I couldnt upgrade my laptop because I
>> > found
>> > out it needs a retail installation, thus the keys didnt work for
>> > that. they
>> > keys have never been registered and I want to refund them. so far I
>> > have been
>> > directed to many departments but couldnt get to the right people.
>> >
>> > Any help is appreciated.
>>
>>