outlook 2003 "has encountered a problem", ntdll.dll module

Suddenly I cannot start outlook (I have outlook 2003 and it was working
until 1 1/2 hour ago)...

I have done some research but none of the stuff I found (including
http://forums.microsoft.com/TechNet...05551&SiteID=17)
seem to help. What I get as the error info is as follows:

AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
fDebug: 0 Offset: 0000eddc

Then the dump info is something like:


Module 1: OUTLOOK.EXE
...... followed by some details.....
Module 2: ntdll.dll
.............
Module 3: kernel32.dll
.............
Module 4: OUTLLIB.DLL
.............
Module 5: msvcrt.dll
.............
Module 6: advapi32.dll

.....through...
Module 155: OUTLPH.DLL
.............


Then there is thread information, and what seems like a full dump....

It also says that it will send the file
C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about 2K and
is binary.

I am running Outlook 2003 SP2 (build 11.8010.8036, I think).

This is very frustrating....

Hi Kathleen,

Thanks for your reply. Here is the info. I suspected the ntdll.dll but I
don't know why it is causing the problem...

In any case, the even ID is 1000 generated by "Microsoft Office 11". THe
properties for the event reads:

" Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0,
fault address 0x0000eddc.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I checked ntdll.dll and acording to one website
(http://process.networktechs.com/ntdll.dll.php), it should be safe it is in
"a" system directory. And it is in 3 directories.
There are 3 files with that name (all the same size and mod-date).

\WINDOWS\I386\NTDLL.DLL (last accessed 3 minutes ago)
\WINDOWS\system32\ntdll.dll (last accessed 2 minutes ago)
\WINDOWS\I386\SYSTEM32\NTDLL.DLL (last access a few seconds ago)

The MD5 checksum (using WinMD5sum) for all 3 files is the same
(bb5cbffc096497506167bce1d9690ef2).

So it seems they are the same but being used by different components of
windows with different frequency.

Thanks

Matt

"K. Orland" wrote:

> Hi Matt,
>
> Can you check your event viewer for any Office or Outlook errors and report
> back the event ID number and source please?
>
> --
> Kathleen Orland
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Frustrated Matt" wrote:
>
> >
> > Suddenly I cannot start outlook (I have outlook 2003 and it was working
> > until 1 1/2 hour ago)...
> >
> > I have done some research but none of the stuff I found (including
> > http://forums.microsoft.com/TechNet...05551&SiteID=17)
> > seem to help. What I get as the error info is as follows:
> >
> > AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
> > ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
> > fDebug: 0 Offset: 0000eddc
> >
> > Then the dump info is something like:
> >
> >
> > Module 1: OUTLOOK.EXE
> > ..... followed by some details.....
> > Module 2: ntdll.dll
> > ............
> > Module 3: kernel32.dll
> > ............
> > Module 4: OUTLLIB.DLL
> > ............
> > Module 5: msvcrt.dll
> > ............
> > Module 6: advapi32.dll
> >
> > ....through...
> > Module 155: OUTLPH.DLL
> > ............
> >
> >
> > Then there is thread information, and what seems like a full dump....
> >
> > It also says that it will send the file
> > C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about 2K and
> > is binary.
> >
> > I am running Outlook 2003 SP2 (build 11.8010.8036, I think).
> >
> > This is very frustrating....
> >
> >

This error appears to have something to do with installing IE7. I'm pasting
part of a conversation I had in another Outlook group with the same problem
and how the poster was able to correct it:

----------------------------------------------------------------------------
-----------------------
Hal,

Thank you for the reply. I went to uninstall IE7, but it gave a message
that too may other programs were dependent on the install. As such I got
worried that I may break something else. I kept rumaging for updates and
kept installing updates and testing the outlook. Finally one of them
worked.
I have no idea which one. I am just happy it started working.

Thanks again for your reply.

Warm Regards,
Armen

"Hal Hostetler [MVP P/I]" wrote:

> Have you tried uninstalling IE7?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "armenk@bellsouth.net" <armenk@bellsouth.net@discussions.microsoft.com>
> wrote in message
news:837B1958-39DC-4157-BB6B-D5583DB31C08@microsoft.com...
> > I have a crazy bug in my outlook. As soon as I start outlook, I get an
> error
> > message and the application shuts down.
> >
> > AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
> > ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
> >
> > I have tried everything and nothing seems to work. It started whn I
> > installed IE7.
> >
> > Any help will be appreciated.
> > armenk@bellsouth.net
----------------------------------------------------------------------------
-----------------------

Unfortunately, I have no idea what update he's referring to, however, I've
seen some other posts indicating it may be a "Recommended" update (NOT a
critical update that would be installed automatically) on the Windows Update
site.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Frustrated Matt" <FrustratedMatt@discussions.microsoft.com> wrote in
message news:42B784EF-AFE0-4649-8076-0D147E7F69FE@microsoft.com...
>
> Hi Kathleen,
>
> Thanks for your reply. Here is the info. I suspected the ntdll.dll but I
> don't know why it is causing the problem...
>
> In any case, the even ID is 1000 generated by "Microsoft Office 11". THe
> properties for the event reads:
>
> " Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
> faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug?
0,
> fault address 0x0000eddc.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp."
>
> I checked ntdll.dll and acording to one website
> (http://process.networktechs.com/ntdll.dll.php), it should be safe it is
in
> "a" system directory. And it is in 3 directories.
> There are 3 files with that name (all the same size and mod-date).
>
> \WINDOWS\I386\NTDLL.DLL (last accessed 3 minutes ago)
> \WINDOWS\system32\ntdll.dll (last accessed 2 minutes ago)
> \WINDOWS\I386\SYSTEM32\NTDLL.DLL (last access a few seconds ago)
>
> The MD5 checksum (using WinMD5sum) for all 3 files is the same
> (bb5cbffc096497506167bce1d9690ef2).
>
> So it seems they are the same but being used by different components of
> windows with different frequency.
>
> Thanks
>
> Matt
>
> "K. Orland" wrote:
>
> > Hi Matt,
> >
> > Can you check your event viewer for any Office or Outlook errors and
report
> > back the event ID number and source please?
> >
> > --
> > Kathleen Orland
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "Frustrated Matt" wrote:
> >
> > >
> > > Suddenly I cannot start outlook (I have outlook 2003 and it was
working
> > > until 1 1/2 hour ago)...
> > >
> > > I have done some research but none of the stuff I found (including
> > >
http://forums.microsoft.com/TechNet...05551&SiteID=17)
> > > seem to help. What I get as the error info is as follows:
> > >
> > > AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
> > > ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
> > > fDebug: 0 Offset: 0000eddc
> > >
> > > Then the dump info is something like:
> > >
> > >
> > > Module 1: OUTLOOK.EXE
> > > ..... followed by some details.....
> > > Module 2: ntdll.dll
> > > ............
> > > Module 3: kernel32.dll
> > > ............
> > > Module 4: OUTLLIB.DLL
> > > ............
> > > Module 5: msvcrt.dll
> > > ............
> > > Module 6: advapi32.dll
> > >
> > > ....through...
> > > Module 155: OUTLPH.DLL
> > > ............
> > >
> > >
> > > Then there is thread information, and what seems like a full dump....
> > >
> > > It also says that it will send the file
> > > C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about
2K and
> > > is binary.
> > >
> > > I am running Outlook 2003 SP2 (build 11.8010.8036, I think).
> > >
> > > This is very frustrating....
> > >
> > >

I searched the support KB of microsoft and found out that apparently there
is a hot fix for this: http://support.microsoft.com/kb/898778/en-us

But the article says I need to contact support for hotfix to get the file
Office2003-kb898778-glb.exe

I cannot find the above hot fix anywhere on microsoft site (using search box
of various support and download sites).

Any information?

Thanks.

Matt


"K. Orland" wrote:

> Hi Matt,
>
> Can you check your event viewer for any Office or Outlook errors and report
> back the event ID number and source please?
>
> --
> Kathleen Orland
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Frustrated Matt" wrote:
>
> >
> > Suddenly I cannot start outlook (I have outlook 2003 and it was working
> > until 1 1/2 hour ago)...
> >
> > I have done some research but none of the stuff I found (including
> > http://forums.microsoft.com/TechNet...05551&SiteID=17)
> > seem to help. What I get as the error info is as follows:
> >
> > AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
> > ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
> > fDebug: 0 Offset: 0000eddc
> >
> > Then the dump info is something like:
> >
> >
> > Module 1: OUTLOOK.EXE
> > ..... followed by some details.....
> > Module 2: ntdll.dll
> > ............
> > Module 3: kernel32.dll
> > ............
> > Module 4: OUTLLIB.DLL
> > ............
> > Module 5: msvcrt.dll
> > ............
> > Module 6: advapi32.dll
> >
> > ....through...
> > Module 155: OUTLPH.DLL
> > ............
> >
> >
> > Then there is thread information, and what seems like a full dump....
> >
> > It also says that it will send the file
> > C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about 2K and
> > is binary.
> >
> > I am running Outlook 2003 SP2 (build 11.8010.8036, I think).
> >
> > This is very frustrating....
> >
> >

Read the article again, particularly this part:

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Frustrated Matt" <FrustratedMatt@discussions.microsoft.com> wrote in message news:0D4963B2-E60B-4C86-9E79-007A8D355FAC@microsoft.com...
>
> I searched the support KB of microsoft and found out that apparently there
> is a hot fix for this: http://support.microsoft.com/kb/898778/en-us
>
> But the article says I need to contact support for hotfix to get the file
> Office2003-kb898778-glb.exe
>
> I cannot find the above hot fix anywhere on microsoft site (using search box
> of various support and download sites).
>
> Any information?
>
> Thanks.
>
> Matt
>
>
> "K. Orland" wrote:
>
>> Hi Matt,
>>
>> Can you check your event viewer for any Office or Outlook errors and report
>> back the event ID number and source please?
>>
>> --
>> Kathleen Orland
>> Outlook Tips: http://www.outlook-tips.net/
>> http://www.howto-outlook.com/
>>
>>
>>
>> "Frustrated Matt" wrote:
>>
>> >
>> > Suddenly I cannot start outlook (I have outlook 2003 and it was working
>> > until 1 1/2 hour ago)...
>> >
>> > I have done some research but none of the stuff I found (including
>> > http://forums.microsoft.com/TechNet...05551&SiteID=17)
>> > seem to help. What I get as the error info is as follows:
>> >
>> > AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
>> > ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
>> > fDebug: 0 Offset: 0000eddc
>> >
>> > Then the dump info is something like:
>> >
>> >
>> > Module 1: OUTLOOK.EXE
>> > ..... followed by some details.....
>> > Module 2: ntdll.dll
>> > ............
>> > Module 3: kernel32.dll
>> > ............
>> > Module 4: OUTLLIB.DLL
>> > ............
>> > Module 5: msvcrt.dll
>> > ............
>> > Module 6: advapi32.dll
>> >
>> > ....through...
>> > Module 155: OUTLPH.DLL
>> > ............
>> >
>> >
>> > Then there is thread information, and what seems like a full dump....
>> >
>> > It also says that it will send the file
>> > C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about 2K and
>> > is binary.
>> >
>> > I am running Outlook 2003 SP2 (build 11.8010.8036, I think).
>> >
>> > This is very frustrating....
>> >
>> >

That hotfix was included with the security update issued in July 2006 (via
http://update.microsoft.com/microsoftupdate/):
http://support.microsoft.com/kb/917151
--
David Biddulph

"Frustrated Matt" <FrustratedMatt@discussions.microsoft.com> wrote in
message news:0D4963B2-E60B-4C86-9E79-007A8D355FAC@microsoft.com...
>
> I searched the support KB of microsoft and found out that apparently there
> is a hot fix for this: http://support.microsoft.com/kb/898778/en-us
>
> But the article says I need to contact support for hotfix to get the file
> Office2003-kb898778-glb.exe
>
> I cannot find the above hot fix anywhere on microsoft site (using search
> box
> of various support and download sites).
>
> Any information?
>
> Thanks.
>
> Matt

Hello Matt,
I've been dealing with exact same issue since Feb 8, 2007. Your thread has
been helpful but my problem still remains unresolved. Have you resolved
yours? I did read what Kathleen wrote and followed the link to
Microsoft...they redirect me to my computer manufacturer since Outlook 2003
was preinstalled...I am waiting for a reply from them...you may see my thread
called "Outlook 2003 Headache-need aspirin"

"Frustrated Matt" wrote:

>
> Hi Kathleen,
>
> Thanks for your reply. Here is the info. I suspected the ntdll.dll but I
> don't know why it is causing the problem...
>
> In any case, the even ID is 1000 generated by "Microsoft Office 11". THe
> properties for the event reads:
>
> " Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
> faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0,
> fault address 0x0000eddc.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp."
>
> I checked ntdll.dll and acording to one website
> (http://process.networktechs.com/ntdll.dll.php), it should be safe it is in
> "a" system directory. And it is in 3 directories.
> There are 3 files with that name (all the same size and mod-date).
>
> \WINDOWS\I386\NTDLL.DLL (last accessed 3 minutes ago)
> \WINDOWS\system32\ntdll.dll (last accessed 2 minutes ago)
> \WINDOWS\I386\SYSTEM32\NTDLL.DLL (last access a few seconds ago)
>
> The MD5 checksum (using WinMD5sum) for all 3 files is the same
> (bb5cbffc096497506167bce1d9690ef2).
>
> So it seems they are the same but being used by different components of
> windows with different frequency.
>
> Thanks
>
> Matt
>
> "K. Orland" wrote:
>
> > Hi Matt,
> >
> > Can you check your event viewer for any Office or Outlook errors and report
> > back the event ID number and source please?
> >
> > --
> > Kathleen Orland
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "Frustrated Matt" wrote:
> >
> > >
> > > Suddenly I cannot start outlook (I have outlook 2003 and it was working
> > > until 1 1/2 hour ago)...
> > >
> > > I have done some research but none of the stuff I found (including
> > > http://forums.microsoft.com/TechNet...05551&SiteID=17)
> > > seem to help. What I get as the error info is as follows:
> > >
> > > AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
> > > ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
> > > fDebug: 0 Offset: 0000eddc
> > >
> > > Then the dump info is something like:
> > >
> > >
> > > Module 1: OUTLOOK.EXE
> > > ..... followed by some details.....
> > > Module 2: ntdll.dll
> > > ............
> > > Module 3: kernel32.dll
> > > ............
> > > Module 4: OUTLLIB.DLL
> > > ............
> > > Module 5: msvcrt.dll
> > > ............
> > > Module 6: advapi32.dll
> > >
> > > ....through...
> > > Module 155: OUTLPH.DLL
> > > ............
> > >
> > >
> > > Then there is thread information, and what seems like a full dump....
> > >
> > > It also says that it will send the file
> > > C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about 2K and
> > > is binary.
> > >
> > > I am running Outlook 2003 SP2 (build 11.8010.8036, I think).
> > >
> > > This is very frustrating....
> > >
> > >