Re: Boot Up Problem - Aug 12

On Wed, 13 Aug 2003 06:27:11 -0700, Doug wrote:

> Yesterday (Aug 12), computer screen went blank. Did hard
> reboot, and during bootup, get message:
>
> STOP: C0000415 Unknown Hard Error
> Unknown hard error
> Beginning dump of physical memory
> Physical memory dump complete
> Contact your system administrator or technical support
> group for further assistance
>
> Tried several times with same message. Same occurs during
> Normal Start and also when I tried Last Known Good Profile
> (or whatever the wording is). Is this related to the
> virus? What to do? Any help is appreciated. (I didn't
> try to do anything else, other than to start in Safe
> Mode. But, got to the screen requesting password, but
> didn't have my son's password, so I quit trying anything.)

Hard errors are usually a driver or corrupt registry issue. A search on
google for C0000415 info, seems to indicate trouble with the video card. If
display drivers were updated recently, may want to use driver rollback to
return to previous version. More references: www.aumha.org for suggestions
on troubleshooting startup (and shutdown) errors and this MS Knowledge Base
article:
How to Troubleshoot a Stop 0xC0000218 Error
http://support.microsoft.com/?kbid=314874


--
Sharon F
MS-MVP/ Windows XP - Shell/User