System Information

Using XP Home with SP2 installed

When I try to open 'system information' in 'Ststem Tools' I get the 'Help
and Support' information! When I try to open 'Help and Support' from the
'Start' button I get an error message Windows cannot find 'helpctr.exe'

I can find the 'helpctr.exe' but obviously in is in the wrong place for
Windows to action it

Are the .exe files in the wrong places and how to I get my 'System
Information' back?

Another problem I have (don't know if related) is that I have lost my video
capture facilty!

Thanks
--
Brian

Hmm has some-one else been at your computer palying with settings.

First try this...

type "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"
into the run dialog box (Located on the start menu with the title RUN)

If msinfo comes up then it's still working - and you need to fix the
shortcut in Program/Accesories/SytemTools - System information by right
clicking, pressing proerties and putting "C:\Program Files\Common
Files\Microsoft Shared\MSInfo\msinfo32.exe" into the Target Text box.

If some-one , or a strange virus is playing games with your computer and has
moved helpctr then for knowledge sake helpctr is supposed to be located

in

C:\WINDOWS\ServicePackFiles\i386\helpctr.exe

Note that most teenagers stuffing around on the computer wouldn't have gone
into this folder - so I am presuming that there is a Piccadilly of a virus to
be dealt with.

NOTE : I am not affiliated with Microsoft, and this answer is to be taken
lightly.
--
Computer Nerd that services Grannies


"Brian G" wrote:

> Using XP Home with SP2 installed
>
> When I try to open 'system information' in 'Ststem Tools' I get the 'Help
> and Support' information! When I try to open 'Help and Support' from the
> 'Start' button I get an error message Windows cannot find 'helpctr.exe'
>
> I can find the 'helpctr.exe' but obviously in is in the wrong place for
> Windows to action it
>
> Are the .exe files in the wrong places and how to I get my 'System
> Information' back?
>
> Another problem I have (don't know if related) is that I have lost my video
> capture facilty!
>
> Thanks
> --
> Brian

erlyrisa Thanks

Problem resolved !
--
Brian


"ErlyRisa" wrote:

> Hmm has some-one else been at your computer palying with settings.
>
> First try this...
>
> type "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"
> into the run dialog box (Located on the start menu with the title RUN)
>
> If msinfo comes up then it's still working - and you need to fix the
> shortcut in Program/Accesories/SytemTools - System information by right
> clicking, pressing proerties and putting "C:\Program Files\Common
> Files\Microsoft Shared\MSInfo\msinfo32.exe" into the Target Text box.
>
> If some-one , or a strange virus is playing games with your computer and has
> moved helpctr then for knowledge sake helpctr is supposed to be located
>
> in
>
> C:\WINDOWS\ServicePackFiles\i386\helpctr.exe
>
> Note that most teenagers stuffing around on the computer wouldn't have gone
> into this folder - so I am presuming that there is a Piccadilly of a virus to
> be dealt with.
>
> NOTE : I am not affiliated with Microsoft, and this answer is to be taken
> lightly.
> --
> Computer Nerd that services Grannies
>
>
> "Brian G" wrote:
>
> > Using XP Home with SP2 installed
> >
> > When I try to open 'system information' in 'Ststem Tools' I get the 'Help
> > and Support' information! When I try to open 'Help and Support' from the
> > 'Start' button I get an error message Windows cannot find 'helpctr.exe'
> >
> > I can find the 'helpctr.exe' but obviously in is in the wrong place for
> > Windows to action it
> >
> > Are the .exe files in the wrong places and how to I get my 'System
> > Information' back?
> >
> > Another problem I have (don't know if related) is that I have lost my video
> > capture facilty!
> >
> > Thanks
> > --
> > Brian

That's - Fine! -Just wish I was paid to do this
--
Computer Nerd that services Grannies


"Brian G" wrote:

> erlyrisa Thanks
>
> Problem resolved !
> --
> Brian
>
>
> "ErlyRisa" wrote:
>
> > Hmm has some-one else been at your computer palying with settings.
> >
> > First try this...
> >
> > type "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"
> > into the run dialog box (Located on the start menu with the title RUN)
> >
> > If msinfo comes up then it's still working - and you need to fix the
> > shortcut in Program/Accesories/SytemTools - System information by right
> > clicking, pressing proerties and putting "C:\Program Files\Common
> > Files\Microsoft Shared\MSInfo\msinfo32.exe" into the Target Text box.
> >
> > If some-one , or a strange virus is playing games with your computer and has
> > moved helpctr then for knowledge sake helpctr is supposed to be located
> >
> > in
> >
> > C:\WINDOWS\ServicePackFiles\i386\helpctr.exe
> >
> > Note that most teenagers stuffing around on the computer wouldn't have gone
> > into this folder - so I am presuming that there is a Piccadilly of a virus to
> > be dealt with.
> >
> > NOTE : I am not affiliated with Microsoft, and this answer is to be taken
> > lightly.
> > --
> > Computer Nerd that services Grannies
> >
> >
> > "Brian G" wrote:
> >
> > > Using XP Home with SP2 installed
> > >
> > > When I try to open 'system information' in 'Ststem Tools' I get the 'Help
> > > and Support' information! When I try to open 'Help and Support' from the
> > > 'Start' button I get an error message Windows cannot find 'helpctr.exe'
> > >
> > > I can find the 'helpctr.exe' but obviously in is in the wrong place for
> > > Windows to action it
> > >
> > > Are the .exe files in the wrong places and how to I get my 'System
> > > Information' back?
> > >
> > > Another problem I have (don't know if related) is that I have lost my video
> > > capture facilty!
> > >
> > > Thanks
> > > --
> > > Brian