Corporate email account help

I work for a small company (60 employees) and I have been struggling with
deciding how to setup outlook to address the different email needs of the
employees.

People resident inside the office are simple. I have exchange 2003 running
and have set their outlook 2003 set to use exchange using exchange cached
mode.

My problem is with the outside sales people. With any outside sales person,
they need access to email in basically two places. 1) their home office and
2) on the road at hotels and such. I have tried to handle this by setting up
two accounts in outlook 2003. One account is called 'Office' and the other
called 'Road'.

The 'Office' account is a pop3 account with the smtp address pointing to
their ISP and the POP pointing to our companies mail server. This by itself
works well and keeps them from having to remember to VPN in or impact the
home office bandwidth.

The second account, 'Road' is again a pop3 account, but the smtp and pop
addresses are the internal IP addresses of my exchange server. This requires
the user to VPN into the office to get their mail. They also have to change
the default mail account if they want to send mail since I can't get outlook
to intellegently steer mail to the avaialble connection.

Under outlook 2000, this worked ok, but now with outlook 2003, the outside
users while VPNed are getting double emails. I have varying degrees of
computer literacy with the outside people and I need to find a "simple'
solution. What is a better solution or best pratice for handling mobile
people?

Thanks in advance,
Tim

Have you considered Outlook Web Access? It should work well in both the
home office and road scenarios, no VPN or default account changes required.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Tim VonDerHaar" <TimVonDerHaar@discussions.microsoft.com> wrote in message
news:43747085-B3D3-4B39-9FBA-685F89884E8B@microsoft.com...
> I work for a small company (60 employees) and I have been struggling with
> deciding how to setup outlook to address the different email needs of the
> employees.
>
> People resident inside the office are simple. I have exchange 2003
running
> and have set their outlook 2003 set to use exchange using exchange cached
> mode.
>
> My problem is with the outside sales people. With any outside sales
person,
> they need access to email in basically two places. 1) their home office
and
> 2) on the road at hotels and such. I have tried to handle this by setting
up
> two accounts in outlook 2003. One account is called 'Office' and the
other
> called 'Road'.
>
> The 'Office' account is a pop3 account with the smtp address pointing to
> their ISP and the POP pointing to our companies mail server. This by
itself
> works well and keeps them from having to remember to VPN in or impact the
> home office bandwidth.
>
> The second account, 'Road' is again a pop3 account, but the smtp and pop
> addresses are the internal IP addresses of my exchange server. This
requires
> the user to VPN into the office to get their mail. They also have to
change
> the default mail account if they want to send mail since I can't get
outlook
> to intellegently steer mail to the avaialble connection.
>
> Under outlook 2000, this worked ok, but now with outlook 2003, the outside
> users while VPNed are getting double emails. I have varying degrees of
> computer literacy with the outside people and I need to find a "simple'
> solution. What is a better solution or best pratice for handling mobile
> people?
>
> Thanks in advance,
> Tim

Hi Hal,

Thank you for the input. Since my post, I have stumbled across the RPC over
HTTP/S idea. I have set that up and it works great. Took a bit to get it to
work, but all is well.

Tim

"Hal Hostetler [MVP P/I]" wrote:

> Have you considered Outlook Web Access? It should work well in both the
> home office and road scenarios, no VPN or default account changes required.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "Tim VonDerHaar" <TimVonDerHaar@discussions.microsoft.com> wrote in message
> news:43747085-B3D3-4B39-9FBA-685F89884E8B@microsoft.com...
> > I work for a small company (60 employees) and I have been struggling with
> > deciding how to setup outlook to address the different email needs of the
> > employees.
> >
> > People resident inside the office are simple. I have exchange 2003
> running
> > and have set their outlook 2003 set to use exchange using exchange cached
> > mode.
> >
> > My problem is with the outside sales people. With any outside sales
> person,
> > they need access to email in basically two places. 1) their home office
> and
> > 2) on the road at hotels and such. I have tried to handle this by setting
> up
> > two accounts in outlook 2003. One account is called 'Office' and the
> other
> > called 'Road'.
> >
> > The 'Office' account is a pop3 account with the smtp address pointing to
> > their ISP and the POP pointing to our companies mail server. This by
> itself
> > works well and keeps them from having to remember to VPN in or impact the
> > home office bandwidth.
> >
> > The second account, 'Road' is again a pop3 account, but the smtp and pop
> > addresses are the internal IP addresses of my exchange server. This
> requires
> > the user to VPN into the office to get their mail. They also have to
> change
> > the default mail account if they want to send mail since I can't get
> outlook
> > to intellegently steer mail to the avaialble connection.
> >
> > Under outlook 2000, this worked ok, but now with outlook 2003, the outside
> > users while VPNed are getting double emails. I have varying degrees of
> > computer literacy with the outside people and I need to find a "simple'
> > solution. What is a better solution or best pratice for handling mobile
> > people?
> >
> > Thanks in advance,
> > Tim
>
>
>