If your a customer of Mesh computers and you have either had poor service or have had good service from Mesh please post here so that a balanced view of Mesh can be seen by all.






[Extract below courtesy "MeshVictim"]

Useful Contact Information for Mesh Customers





You should report Mesh to your local Trading Standards Service first and do it as soon as you have trouble with Mesh. They should advise you how to resolve the problem.

Finally, please try and help to save some of your fellow citizens enduring a similar nightmare to you by contacting :-

BBC Watchdog

Homepage: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/

Contact: http://www.bbc.co.uk/consumer/tv_an...act_index.shtml

Computer Nightmares: http://www.bbc.co.uk/consumer/tv_an...computers.shtml

Edit - Update, Brent trading standards cannot deal with enquiries from outside their area. I have updated the contact details accordingly. Please contact your local trading standards instead.

My own experience of Mesh was that i paid £1700 for a pc that did not work properly & took months to sought out. Since then the pc has worked fine apart from a few minor problems.

I do however think it's wrong to charge 60p for the help line to which most people spend at least 20 minutes on before getting an answer, this will up to this point have cost you £20!

I'm not out to get Mesh or have a grudge against them, all i want is fair treatment for all Mesh customers.

Please post your own experiences of Mesh so a balanced view can be seen by all.

I bought from Mesh about 18 months ago and the problems started from Day 1

The case was damaged & some of the software did not run, their was no product key for MS Office, when i contacted Mesh the customer service staff seemed not to care & i was left feeling it was my fault i was having problems. Trying to sort it all out was a nightmare, Mesh make a big thing when you ring that you call is important to them, but like Murdoch said you still are kept on hold for ages.

I ended up posting on another forum and got promised that the problems would be sorted out quickly. Mesh make a big thing about helping customers on a couple of forums, but why cant they sought these problems out before you have to post them on a forum. It makes it look like they care when they post on these forums in the public gaze, but this is for show as they simply dont really care!

Is this going to become the new & improved Offical Mesh thread now?
As to many will only confuse people posting on the Forum, can one of the Mods decide & close the others

Now we are back on track with this thread, please lets get views posted on all aspects of mesh computers. If you have had good service from mesh please post as well. It's important to get a balanced view from all mesh customers

If you buy your dream machine from Mesh, it may well cost you less than from any other UK retailer. Most people are happy with their Mesh computer "out of the box" and most of these will get trouble free service from it.

However, there is a significant minority who are not so lucky
They will probably endure an absolute nightmare dealing with Mesh Customer Service

And they may well come to think that perhaps the reason why Mesh can undercut their competitors is that there is very little in the price of a Mesh computer to cover Customer Service, because Mesh provide very little in the way of Customer Service

There are many "Mesh Threads" on this forum worth reading, if you have a spare day or two

Details of my nightmare and some useful information which may help new Mesh Victims can be found here .......

http://www.pcreview.co.uk/forums/thread-2552623.php

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

P.S. MeshVictim will be away for a couple of weeks, but will return to help any new Mesh Victims and renew acquaintance with the many existing Mesh Victims here

Hopefully this thread can become a stopping off point for all those who are thinking of buying, already have or who want to leave comments of their own views of mesh computers.

Oh how I wish I had the sense to do a search for complaints about Mesh before I stupidly believed the article in Computer Buyer
The PC I ordered had the spec I wanted and the 3yr warranty was what swayed me from a similar PC offered by Dell

My tale of woe matches so many others seen on several forums

System sent out with faults that started in Mesh's factory
system rejected in 24 hours
followed advice of Consumer watch
Distance selling regulations
Consumer Law contacted the Finance Co

sent e mails , faxes , recorded delivery letters none have been answered

Sent a refund letter eventually plus red refund label.........weeks later get a phone call saying they will not refund and are returning the system

Threats of this and that if delivery is refused

Have contacted Paula Anderson as suggested but can see i have little option but to go to SCC

Mesh customer service is diabolical and as for the endless waiting on an 0870 number thats a very costly affair

MESH are clearly in breach of contract plus plenty else

They are still also putting PLC on paperwork which is illegal

Computer Buyer will be receiving a cancellation of my membership if they do not help sort this fiasco out PDQ

Sorry to hear of your all too familiar nightmare of dealing with Mesh Customer Service

This post may give you hope of a quicker resolution than from the SCC .....

http://www.pcreview.co.uk/forums/thread-2552623.php

Please do keep us informed of developments. Unfortunately, I am packing at the moment and will be away for two weeks, but I am sure murdoch or one of the other Mesh Victims here or one of the Forum Staff will be able to suggest ideas of how you might proceed as the case developes.

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

mylady2, sorry to hear you troubles with mesh, i suggest you may want to contact bbc watchdog at http://www.bbc.co.uk/consumer/tv_an...computers.shtml

I also suggest if you bought by credit card you contact the card company and let them know in detail what happened. Sadly some pc mags dont want to help even though they may have recommend a certain brand or maker.