virus help

My Friends laptop (almost brand new) has ran into a problem that
it can connect to the internet server but none of teh pages come up.
I tried another dialup account and the same problem occured and thus I
reckon
there is a virus that does this.

I need to download a visrus scanning program (free) on my laptop and
copy it to a CD and run it on his laptop..

What is the best program that woudl do this please ?
Thanks

From: "CTG" <LONGLIVEIRAN@hotmail.coM>

|
| My Friends laptop (almost brand new) has ran into a problem that
| it can connect to the internet server but none of teh pages come up.
| I tried another dialup account and the same problem occured and thus I
| reckon
| there is a virus that does this.
|
| I need to download a visrus scanning program (free) on my laptop and
| copy it to a CD and run it on his laptop..
|
| What is the best program that woudl do this please ?
| Thanks

You need to diagnose the TCP/IP stack on the affected laptop first !

That means using PING, TRACERT and other utilities to determine if the TCP/IP sdtack is
indeed working and if it gets Dmain Name resolution.

Then you can try using IE and FireFox and see if they open http URLs.

This needs to be done BEFORE you assume it is a virus.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

I pinged the ip address that I got after connected and it came up with
a timeout error.

pinging address of 127.0.0.1 was OK

From: "CTG" <LONGLIVEIRAN@hotmail.coM>

| pinging address of 127.0.0.1 was OK

That's the diagnostic responder so it shows that the stack is OK.

You really need to PING multiple IP addreses. ome IP addresses will NOT respond to a PING
for security reasons. That's why you also use the TRACERT utility.

However, if you can't ping at all then it could be that malware was removed via software but
not completely.

Download LSPfix
http://www.cexx.org/LSPFix.exe
Please download and read lspfix.txt, here: http://www.cexx.org/lspfix.txt

This will remove any Layered Service Providers that are in the way of TCP/IP working
properly.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

Thanks.
Did it and the result was nothing was removed or repaired.

From: "CTG" <LONGLIVEIRAN@hotmail.coM>

| Thanks.
| Did it and the result was nothing was removed or repaired.

Again, you need to examine TCP/IP.

How are you connected ? DUN, DSL, Cable, etc.

You need to PING and TRACERT to the DNS Server IP address and alias. If you can ping to the
DNS IP address and not the alias then you have a Domain Name resolution problem.

Look at your infrastructure, trace back from the PC to the Router to the first hop after the
Router, etc..


--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

It was the bloody Norton security thingy.
Thanks .

From: "CTG" <LONGLIVEIRAN@hotmail.coM>

| It was the bloody Norton security thingy.
| Thanks .

Ah... Norton was the culprit !!!

I could do a rant about Norton but....


--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message
news:%3ETf.5605$TK2.1522@trnddc07...
> From: "CTG" <LONGLIVEIRAN@hotmail.coM>
>
> | It was the bloody Norton security thingy.
> | Thanks .
>
> Ah... Norton was the culprit !!!
>
> I could do a rant about Norton but....
>
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> http://www.ik-cs.com/got-a-virus.htm
>
>
>Yes we all could David lol.btw David have you tried the new beta
>Kaspersky?I am and it's working great with no bugs,seems like added featues
>but it's still less than 11mb download..You made me a believer with
>Kaspersky.and your Mult_av also.Thanks again RH710