Alan & Cari

Hey guys, we are so close, don't fade to black on me here.

i still need a contact phone or email to finish up the issue - see the
2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
Center and HP 3310)

Who at HP understood the missing SKU issue?

Thanks

Clark

Hi Clark...
I've got the same problem too. Cari alerted me to the problem with XP MCE
but I've heard nothing else. I asked her about an update or news on a
potential fix and have gotten no reply. It looks like we are stuck with
Microsoft and HP playing ostrich and sticking their heads in the sand on
this issue.

If you would like a reference to other things that I have tried... see my
post on 2-2-06. The only difference that I have from your issue is that my
Photosmart printer worked flawlessly for over a year then stopped one day...
not long after one of Microsoft's "automatic updates". Multiple tries to
uninstall and reinstall the driver after this did no good.

Good luck. If I run across a solution I'll post it in this group.

Tom R.

"Clark" <nonworking@nowhere.com> wrote in message
news:qanh02lc6glo52kpr7103fkepdi7509hnb@4ax.com...
> Hey guys, we are so close, don't fade to black on me here.
>
> i still need a contact phone or email to finish up the issue - see the
> 2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
> Center and HP 3310)
>
> Who at HP understood the missing SKU issue?
>
> Thanks
>
> Clark

Hi Tom. I dont think we have the same problem (other than having
trouble getting it addressed).

Mine is that the setup program for the 3310 wont run on MCE, so I cant
get the software installed.

-- Clark

On Fri, 3 Mar 2006 23:05:38 -0600, <thomr01@bellsouth.net> wrote:

>Hi Clark...
>I've got the same problem too. Cari alerted me to the problem with XP MCE
>but I've heard nothing else. I asked her about an update or news on a
>potential fix and have gotten no reply. It looks like we are stuck with
>Microsoft and HP playing ostrich and sticking their heads in the sand on
>this issue.
>
>If you would like a reference to other things that I have tried... see my
>post on 2-2-06. The only difference that I have from your issue is that my
>Photosmart printer worked flawlessly for over a year then stopped one day...
>not long after one of Microsoft's "automatic updates". Multiple tries to
>uninstall and reinstall the driver after this did no good.
>
>Good luck. If I run across a solution I'll post it in this group.
>
>Tom R.
>
>"Clark" <nonworking@nowhere.com> wrote in message
>news:qanh02lc6glo52kpr7103fkepdi7509hnb@4ax.com...
>> Hey guys, we are so close, don't fade to black on me here.
>>
>> i still need a contact phone or email to finish up the issue - see the
>> 2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
>> Center and HP 3310)
>>
>> Who at HP understood the missing SKU issue?
>>
>> Thanks
>>
>> Clark
>

Hi Clark,

Thanks for the reply,

It may be related... according to Cari the driver I installed will not
complete it's installation because of incompatibility with MCE. Both
problems revolve around Hp driver incompatibility with XP MCE.

Best of luck...


Tom



"Clark" <nonworking@nowhere.com> wrote in message
news:4b3j0296sdntu1n2q5vhj24m53i1qjqvlp@4ax.com...
> Hi Tom. I dont think we have the same problem (other than having
> trouble getting it addressed).
>
> Mine is that the setup program for the 3310 wont run on MCE, so I cant
> get the software installed.
>
> -- Clark
>
> On Fri, 3 Mar 2006 23:05:38 -0600, <thomr01@bellsouth.net> wrote:
>
>>Hi Clark...
>>I've got the same problem too. Cari alerted me to the problem with XP MCE
>>but I've heard nothing else. I asked her about an update or news on a
>>potential fix and have gotten no reply. It looks like we are stuck with
>>Microsoft and HP playing ostrich and sticking their heads in the sand on
>>this issue.
>>
>>If you would like a reference to other things that I have tried... see my
>>post on 2-2-06. The only difference that I have from your issue is that
>>my
>>Photosmart printer worked flawlessly for over a year then stopped one
>>day...
>>not long after one of Microsoft's "automatic updates". Multiple tries to
>>uninstall and reinstall the driver after this did no good.
>>
>>Good luck. If I run across a solution I'll post it in this group.
>>
>>Tom R.
>>
>>"Clark" <nonworking@nowhere.com> wrote in message
>>news:qanh02lc6glo52kpr7103fkepdi7509hnb@4ax.com...
>>> Hey guys, we are so close, don't fade to black on me here.
>>>
>>> i still need a contact phone or email to finish up the issue - see the
>>> 2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
>>> Center and HP 3310)
>>>
>>> Who at HP understood the missing SKU issue?
>>>
>>> Thanks
>>>
>>> Clark
>>
>

Maybe. And I have the ear of a guy working out of HP's office of the
President, so I can get this fixed if only Alan / Cari can pass along
the contact info of the HP person who understands the SKU problem.

On Sun, 5 Mar 2006 19:48:07 -0600, "Tom R" <thomr01@bellsouth.net>
wrote:

>Hi Clark,
>
>Thanks for the reply,
>
>It may be related... according to Cari the driver I installed will not
>complete it's installation because of incompatibility with MCE. Both
>problems revolve around Hp driver incompatibility with XP MCE.
>
>Best of luck...
>
>
>Tom
>
>
>
>"Clark" <nonworking@nowhere.com> wrote in message
>news:4b3j0296sdntu1n2q5vhj24m53i1qjqvlp@4ax.com...
>> Hi Tom. I dont think we have the same problem (other than having
>> trouble getting it addressed).
>>
>> Mine is that the setup program for the 3310 wont run on MCE, so I cant
>> get the software installed.
>>
>> -- Clark
>>
>> On Fri, 3 Mar 2006 23:05:38 -0600, <thomr01@bellsouth.net> wrote:
>>
>>>Hi Clark...
>>>I've got the same problem too. Cari alerted me to the problem with XP MCE
>>>but I've heard nothing else. I asked her about an update or news on a
>>>potential fix and have gotten no reply. It looks like we are stuck with
>>>Microsoft and HP playing ostrich and sticking their heads in the sand on
>>>this issue.
>>>
>>>If you would like a reference to other things that I have tried... see my
>>>post on 2-2-06. The only difference that I have from your issue is that
>>>my
>>>Photosmart printer worked flawlessly for over a year then stopped one
>>>day...
>>>not long after one of Microsoft's "automatic updates". Multiple tries to
>>>uninstall and reinstall the driver after this did no good.
>>>
>>>Good luck. If I run across a solution I'll post it in this group.
>>>
>>>Tom R.
>>>
>>>"Clark" <nonworking@nowhere.com> wrote in message
>>>news:qanh02lc6glo52kpr7103fkepdi7509hnb@4ax.com...
>>>> Hey guys, we are so close, don't fade to black on me here.
>>>>
>>>> i still need a contact phone or email to finish up the issue - see the
>>>> 2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
>>>> Center and HP 3310)
>>>>
>>>> Who at HP understood the missing SKU issue?
>>>>
>>>> Thanks
>>>>
>>>> Clark
>>>
>>
>

As far as I know no one from HP has investigated the issue. I just passed
the data along to the HP driver developer here. There was someone from the
Media Center team that downloaded the driver and said it was doing a version
check and failing.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Clark" <nonworking@nowhere.com> wrote in message
news:2edo02d11liivvt6fn9av1l0ni8s7k1bgh@4ax.com...
> Maybe. And I have the ear of a guy working out of HP's office of the
> President, so I can get this fixed if only Alan / Cari can pass along
> the contact info of the HP person who understands the SKU problem.
>
> On Sun, 5 Mar 2006 19:48:07 -0600, "Tom R" <thomr01@bellsouth.net>
> wrote:
>
>>Hi Clark,
>>
>>Thanks for the reply,
>>
>>It may be related... according to Cari the driver I installed will not
>>complete it's installation because of incompatibility with MCE. Both
>>problems revolve around Hp driver incompatibility with XP MCE.
>>
>>Best of luck...
>>
>>
>>Tom
>>
>>
>>
>>"Clark" <nonworking@nowhere.com> wrote in message
>>news:4b3j0296sdntu1n2q5vhj24m53i1qjqvlp@4ax.com...
>>> Hi Tom. I dont think we have the same problem (other than having
>>> trouble getting it addressed).
>>>
>>> Mine is that the setup program for the 3310 wont run on MCE, so I cant
>>> get the software installed.
>>>
>>> -- Clark
>>>
>>> On Fri, 3 Mar 2006 23:05:38 -0600, <thomr01@bellsouth.net> wrote:
>>>
>>>>Hi Clark...
>>>>I've got the same problem too. Cari alerted me to the problem with XP
>>>>MCE
>>>>but I've heard nothing else. I asked her about an update or news on a
>>>>potential fix and have gotten no reply. It looks like we are stuck with
>>>>Microsoft and HP playing ostrich and sticking their heads in the sand on
>>>>this issue.
>>>>
>>>>If you would like a reference to other things that I have tried... see
>>>>my
>>>>post on 2-2-06. The only difference that I have from your issue is that
>>>>my
>>>>Photosmart printer worked flawlessly for over a year then stopped one
>>>>day...
>>>>not long after one of Microsoft's "automatic updates". Multiple tries
>>>>to
>>>>uninstall and reinstall the driver after this did no good.
>>>>
>>>>Good luck. If I run across a solution I'll post it in this group.
>>>>
>>>>Tom R.
>>>>
>>>>"Clark" <nonworking@nowhere.com> wrote in message
>>>>news:qanh02lc6glo52kpr7103fkepdi7509hnb@4ax.com...
>>>>> Hey guys, we are so close, don't fade to black on me here.
>>>>>
>>>>> i still need a contact phone or email to finish up the issue - see the
>>>>> 2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
>>>>> Center and HP 3310)
>>>>>
>>>>> Who at HP understood the missing SKU issue?
>>>>>
>>>>> Thanks
>>>>>
>>>>> Clark
>>>>
>>>
>>
>

Alan, I want to make sure I have this right.

You are saying that some Microsoft employee on the Media Center team
checked the driver and found that the driver was failing a version
check.

And that this information was passed along to an HP driver developer
in residence at Microsoft, but as far as you know, no HP person is
investigating.

Is this a correct understanding? And if it is, would it be possible
for me to get contact information for the HP person to whom the
information has passed?

Thank you.

On Tue, 7 Mar 2006 10:03:51 -0800, "Alan Morris [MSFT]"
<alanmo@online.microsoft.com> wrote:

>As far as I know no one from HP has investigated the issue. I just passed
>the data along to the HP driver developer here. There was someone from the
>Media Center team that downloaded the driver and said it was doing a version
>check and failing.

you have this correct. I pinged the dev this morning. There was similar
post for the HP 1320 yesterday. I won't post his name unless he gives
permission and not in this forum anyway.

Shoot me mail @microsoft.com I am alanmo
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Clark" <nonworking@nowhere.com> wrote in message
news:3tks02l0610rvkgq67tdjhm13ncmb91ra5@4ax.com...
> Alan, I want to make sure I have this right.
>
> You are saying that some Microsoft employee on the Media Center team
> checked the driver and found that the driver was failing a version
> check.
>
> And that this information was passed along to an HP driver developer
> in residence at Microsoft, but as far as you know, no HP person is
> investigating.
>
> Is this a correct understanding? And if it is, would it be possible
> for me to get contact information for the HP person to whom the
> information has passed?
>
> Thank you.
>
> On Tue, 7 Mar 2006 10:03:51 -0800, "Alan Morris [MSFT]"
> <alanmo@online.microsoft.com> wrote:
>
>>As far as I know no one from HP has investigated the issue. I just passed
>>the data along to the HP driver developer here. There was someone from
>>the
>>Media Center team that downloaded the driver and said it was doing a
>>version
>>check and failing.
>

OK some light in the tunnel regarding the 3310 setup.exe file not
being able to run on my XP MCE computer which I am sharing here just
in case it will relieve someone elses pain also.

There is another file, hpzsetup.exe, on the CD (made known to me by
Alan, thank you) which would at least run!! What the difference is
between that and the setup.exe file I have no clue.

It appeared to be installing all the HP software but after about an
hour, it was stuck in an endless loop of copying files / registering /
verifying / removing files / copying files / registering / etc etc. It
was 96% of the way through the install process at that point.

Anyway, I finally forced an End Task and to my great surprise, it
seemingly finished the install.

After all that the desktop icon to start the HP Solution Center only
opened an unresponding program.

However -- I discovered the installed file hpqscnvw.exe which turns
out to be the scanner and which WORKS and which was the big issue in
the first place.

The fact that I cannot run the Solution Center bloatware is of little
concern to me so, other than the fact that there is a ton of useless
software now on my system, I am at least in business.

A special thanks to Cari and Alan who have hung in there on this
issue, without people like them these newsgroups would be sad places.

Clark





On Sat, 04 Mar 2006 00:25:56 GMT, Clark <nonworking@nowhere.com>
wrote:

>Hey guys, we are so close, don't fade to black on me here.
>
>i still need a contact phone or email to finish up the issue - see the
>2/28 post at 1:24pm by Alan with subject Re: HP Jet Direct (Now Media
>Center and HP 3310)
>
>Who at HP understood the missing SKU issue?
>
>Thanks
>
>Clark