Outlook Email Settings

I setup a co-workers Outlook account (matching my settings), and I get a
"successful" message when I hit "test account settings". However, the test
email does not come in. I closed Outlook,and opened his Outlook Express, and
all the test messages came into his Express inbox. Any idea what I'm
missing?
Mark.

It sounds like you forgot that having two email programs downloading mail from the same account means that one will make a mess. In this case, OE got it before Outlook could. Use either Outlook or Outlook Express, not both.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Mark Sundberg" <MarkSundberg@discussions.microsoft.com> wrote in message news:30AFEF8B-1B1C-4DA3-B7B6-D63514C82363@microsoft.com...
>I setup a co-workers Outlook account (matching my settings), and I get a
> "successful" message when I hit "test account settings". However, the test
> email does not come in. I closed Outlook,and opened his Outlook Express, and
> all the test messages came into his Express inbox. Any idea what I'm
> missing?
> Mark.

Mark Sundberg <MarkSundberg@discussions.microsoft.com> wrote:

> I setup a co-workers Outlook account (matching my settings), and I
> get a "successful" message when I hit "test account settings".
> However, the test email does not come in. I closed Outlook,and
> opened his Outlook Express, and all the test messages came into his
> Express inbox.

Did you try clicking Send/Receive in Outlook after performing the text?
--
Brian Tillman

Yes.

"Brian Tillman" wrote:

> Mark Sundberg <MarkSundberg@discussions.microsoft.com> wrote:
>
> > I setup a co-workers Outlook account (matching my settings), and I
> > get a "successful" message when I hit "test account settings".
> > However, the test email does not come in. I closed Outlook,and
> > opened his Outlook Express, and all the test messages came into his
> > Express inbox.
>
> Did you try clicking Send/Receive in Outlook after performing the text?
> --
> Brian Tillman
>

Hi Sue - I know that you can't use both email clients. After I setup
Outlook, I clicked "test acct settings" and the test email would not arrive
in the Outlook Inbox, I double checked the settings several times, and then
clicked the "test". Nothing. When I closed Outlook, and opened OE, all the
test messages showed up in the Inbox.

"Sue Mosher [MVP-Outlook]" wrote:

> It sounds like you forgot that having two email programs downloading mail from the same account means that one will make a mess. In this case, OE got it before Outlook could. Use either Outlook or Outlook Express, not both.
> --
> Sue Mosher, Outlook MVP
> Author of Configuring Microsoft Outlook 2003
> http://www.turtleflock.com/olconfig/index.htm
> and Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "Mark Sundberg" <MarkSundberg@discussions.microsoft.com> wrote in message news:30AFEF8B-1B1C-4DA3-B7B6-D63514C82363@microsoft.com...
> >I setup a co-workers Outlook account (matching my settings), and I get a
> > "successful" message when I hit "test account settings". However, the test
> > email does not come in. I closed Outlook,and opened his Outlook Express, and
> > all the test messages came into his Express inbox. Any idea what I'm
> > missing?
> > Mark.
>

The symptoms all suggest that the setup for the outgoing service is fine, but the settings for the incoming server aren't quite right. What happens if you use Outlook's Import and Export Wizard to import the account settings from OE?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Mark Sundberg" <MarkSundberg@discussions.microsoft.com> wrote in message news:CFD60919-E135-49BD-AED7-88343BE59CAD@microsoft.com...
> Hi Sue - I know that you can't use both email clients. After I setup
> Outlook, I clicked "test acct settings" and the test email would not arrive
> in the Outlook Inbox, I double checked the settings several times, and then
> clicked the "test". Nothing. When I closed Outlook, and opened OE, all the
> test messages showed up in the Inbox.
>
> "Sue Mosher [MVP-Outlook]" wrote:
>
>> It sounds like you forgot that having two email programs downloading mail from the same account means that one will make a mess. In this case, OE got it before Outlook could. Use either Outlook or Outlook Express, not both.
>>
>> "Mark Sundberg" <MarkSundberg@discussions.microsoft.com> wrote in message news:30AFEF8B-1B1C-4DA3-B7B6-D63514C82363@microsoft.com...
>> >I setup a co-workers Outlook account (matching my settings), and I get a
>> > "successful" message when I hit "test account settings". However, the test
>> > email does not come in. I closed Outlook,and opened his Outlook Express, and
>> > all the test messages came into his Express inbox. Any idea what I'm
>> > missing?
>> > Mark.
>>

Mark Sundberg <MarkSundberg@discussions.microsoft.com> wrote:

> Hi Sue - I know that you can't use both email clients. After I setup
> Outlook, I clicked "test acct settings" and the test email would not
> arrive in the Outlook Inbox, I double checked the settings several
> times, and then clicked the "test". Nothing. When I closed Outlook,
> and opened OE, all the test messages showed up in the Inbox.

That means, at least, that the SMTP portion of Outlook is working. Enable
diagnostic logging to see it helps figuring out why the POP portion isn't.
I'll assume you know how because you never mention your version of Outlook.
--
Brian Tillman

Brian, I enabled diagnostic logging, but despite the instructions I cold not
locate the file. I searched the C drive for the file extension, but it came
up with nothing.

"Brian Tillman" wrote:

> Mark Sundberg <MarkSundberg@discussions.microsoft.com> wrote:
>
> > Hi Sue - I know that you can't use both email clients. After I setup
> > Outlook, I clicked "test acct settings" and the test email would not
> > arrive in the Outlook Inbox, I double checked the settings several
> > times, and then clicked the "test". Nothing. When I closed Outlook,
> > and opened OE, all the test messages showed up in the Inbox.
>
> That means, at least, that the SMTP portion of Outlook is working. Enable
> diagnostic logging to see it helps figuring out why the POP portion isn't.
> I'll assume you know how because you never mention your version of Outlook.
> --
> Brian Tillman
>
>

I was able to import mail and addressbook, but i got the following when I
attempted to import the mail account settings, "unable to import internet
acct manager returned unknown error, if problem persists reinstall outlook.
Is that our next option?

"Sue Mosher [MVP-Outlook]" wrote:

> The symptoms all suggest that the setup for the outgoing service is fine, but the settings for the incoming server aren't quite right. What happens if you use Outlook's Import and Export Wizard to import the account settings from OE?
>
> --
> Sue Mosher, Outlook MVP
> Author of Configuring Microsoft Outlook 2003
> http://www.turtleflock.com/olconfig/index.htm
> and Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "Mark Sundberg" <MarkSundberg@discussions.microsoft.com> wrote in message news:CFD60919-E135-49BD-AED7-88343BE59CAD@microsoft.com...
> > Hi Sue - I know that you can't use both email clients. After I setup
> > Outlook, I clicked "test acct settings" and the test email would not arrive
> > in the Outlook Inbox, I double checked the settings several times, and then
> > clicked the "test". Nothing. When I closed Outlook, and opened OE, all the
> > test messages showed up in the Inbox.
> >
> > "Sue Mosher [MVP-Outlook]" wrote:
> >
> >> It sounds like you forgot that having two email programs downloading mail from the same account means that one will make a mess. In this case, OE got it before Outlook could. Use either Outlook or Outlook Express, not both.
> >>
> >> "Mark Sundberg" <MarkSundberg@discussions.microsoft.com> wrote in message news:30AFEF8B-1B1C-4DA3-B7B6-D63514C82363@microsoft.com...
> >> >I setup a co-workers Outlook account (matching my settings), and I get a
> >> > "successful" message when I hit "test account settings". However, the test
> >> > email does not come in. I closed Outlook,and opened his Outlook Express, and
> >> > all the test messages came into his Express inbox. Any idea what I'm
> >> > missing?
> >> > Mark.
> >>
>

Mark Sundberg <MarkSundberg@discussions.microsoft.com> wrote:

> Brian, I enabled diagnostic logging, but despite the instructions I
> cold not locate the file. I searched the C drive for the file
> extension, but it came up with nothing.

Did you enable showing hidden files and folders?
--
Brian Tillman