Windows Defender not compatible with FoxPro or DonorPerfect?

We recently installed Windows Defender and found we now get error messages
when doing Microsoft Word merges via DonorPerfect. Computer that do not have
Windows Defender installed work great and can merge without problems.

Once Windows Defender has been installed, uninstalling it again does not
help the DonorPerfect error messages. Thus, Windows Defender must not
uninstall correctly or else monkies with Windows XP settings.

Anyone have any ideas? What does Windows Defender all modify that it would
not uninstall correctly?

I've got Windows Defender installed on about a dozen machines which also
have DonorPerfect installed--not the absolute newest release, but one back.
I haven't needed to do such a merge since the 14th when the app was
released, but I think it is unlikely that no one else has, and I haven't
heard this complaint.

I have seen one or two other messages relating to odd FoxPro messages and
Windows Defender--I'd love to have you post the error messages as accurately
as possible, and also any system event log messages related to them if
possible.

--

"Matt B" <MattB@discussions.microsoft.com> wrote in message
news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
> We recently installed Windows Defender and found we now get error messages
> when doing Microsoft Word merges via DonorPerfect. Computer that do not
> have
> Windows Defender installed work great and can merge without problems.
>
> Once Windows Defender has been installed, uninstalling it again does not
> help the DonorPerfect error messages. Thus, Windows Defender must not
> uninstall correctly or else monkies with Windows XP settings.
>
> Anyone have any ideas? What does Windows Defender all modify that it
> would
> not uninstall correctly?

Thanks for your response, Bill. Here is what happens in DonorPerfect v8:

1) We go into a donor record and hit the printer button on the button
toolbar. We then choose "Merge a Letter...".

2) On computers with Windows Defender installed, we get the following two
error messages in a row:

"There has been an error. If you do not understand this message, call your
DonorPerfect Representative. Pressing Cancel will exit you from the system.
ERROR CODE: 11. Function argument value, type, or count is invalid.. /
unlisted program / 0"

"There has been an error. If you do not understand this message, call your
DonorPerfect Representative. Pressing Cancel will exit you from the system.
ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted program / 0"

The merge then does not work. The template Word doc will come up, but not
one with the proper merge fields filled in. This happens with all merges
when merging from donor records within DP. Other kinds of merges work just
fine, just not this kind.

Everything worked just fine before Windows Defender was installed.

The only event viewer errors I show are under "System". A DCOM error
happens about every minute or two. Event ID is 10009 and error is: "DCOM was
unable to communicate with the computer LIFE2 using any of the configured
protocols."

- Matt.

"Bill Sanderson" wrote:

> I've got Windows Defender installed on about a dozen machines which also
> have DonorPerfect installed--not the absolute newest release, but one back.
> I haven't needed to do such a merge since the 14th when the app was
> released, but I think it is unlikely that no one else has, and I haven't
> heard this complaint.
>
> I have seen one or two other messages relating to odd FoxPro messages and
> Windows Defender--I'd love to have you post the error messages as accurately
> as possible, and also any system event log messages related to them if
> possible.
>
> --
>
> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
> > We recently installed Windows Defender and found we now get error messages
> > when doing Microsoft Word merges via DonorPerfect. Computer that do not
> > have
> > Windows Defender installed work great and can merge without problems.
> >
> > Once Windows Defender has been installed, uninstalling it again does not
> > help the DonorPerfect error messages. Thus, Windows Defender must not
> > uninstall correctly or else monkies with Windows XP settings.
> >
> > Anyone have any ideas? What does Windows Defender all modify that it
> > would
> > not uninstall correctly?
>
>
>

Is Life2 a server? Is there an HP printer installed on this machine? If
so, what model?

My client is on 7.0--but there's a new version for one of our two databases
sitting awaiting "the right moment" to update it.

It's quite possible that the DCOM error is relevant to the issue that you
are seeing--not sure, though.

I don't have any immediate suggestions, but let me know about the
questions --and I'm still pondering.

--

"Matt B" <MattB@discussions.microsoft.com> wrote in message
news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
> Thanks for your response, Bill. Here is what happens in DonorPerfect v8:
>
> 1) We go into a donor record and hit the printer button on the button
> toolbar. We then choose "Merge a Letter...".
>
> 2) On computers with Windows Defender installed, we get the following two
> error messages in a row:
>
> "There has been an error. If you do not understand this message, call
> your
> DonorPerfect Representative. Pressing Cancel will exit you from the
> system.
> ERROR CODE: 11. Function argument value, type, or count is invalid.. /
> unlisted program / 0"
>
> "There has been an error. If you do not understand this message, call
> your
> DonorPerfect Representative. Pressing Cancel will exit you from the
> system.
> ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted program / 0"
>
> The merge then does not work. The template Word doc will come up, but not
> one with the proper merge fields filled in. This happens with all merges
> when merging from donor records within DP. Other kinds of merges work
> just
> fine, just not this kind.
>
> Everything worked just fine before Windows Defender was installed.
>
> The only event viewer errors I show are under "System". A DCOM error
> happens about every minute or two. Event ID is 10009 and error is: "DCOM
> was
> unable to communicate with the computer LIFE2 using any of the configured
> protocols."
>
> - Matt.
>
> "Bill Sanderson" wrote:
>
>> I've got Windows Defender installed on about a dozen machines which also
>> have DonorPerfect installed--not the absolute newest release, but one
>> back.
>> I haven't needed to do such a merge since the 14th when the app was
>> released, but I think it is unlikely that no one else has, and I haven't
>> heard this complaint.
>>
>> I have seen one or two other messages relating to odd FoxPro messages and
>> Windows Defender--I'd love to have you post the error messages as
>> accurately
>> as possible, and also any system event log messages related to them if
>> possible.
>>
>> --
>>
>> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
>> > We recently installed Windows Defender and found we now get error
>> > messages
>> > when doing Microsoft Word merges via DonorPerfect. Computer that do
>> > not
>> > have
>> > Windows Defender installed work great and can merge without problems.
>> >
>> > Once Windows Defender has been installed, uninstalling it again does
>> > not
>> > help the DonorPerfect error messages. Thus, Windows Defender must not
>> > uninstall correctly or else monkies with Windows XP settings.
>> >
>> > Anyone have any ideas? What does Windows Defender all modify that it
>> > would
>> > not uninstall correctly?
>>
>>
>>

Thanks again for your responses, Bill. Yes, LIFE2 is our Novell NetWare 6
server. Model is an older Compaq Proliant 800. We run DonorPerfect through
our workstations, but the main DPW32 directory is on the LIFE2 network
storage. Yes, almost all staff have HP laser printers attached ranging from
HP 5P - new HP 1012 models.

I don't know of anything that changed the week DonorPerfect stopped merging
except installing Windows Defender on all workstations. You'd think
uninstalling it would restore things back to the way they were.

- Matt.

"Bill Sanderson" wrote:

> Is Life2 a server? Is there an HP printer installed on this machine? If
> so, what model?
>
> My client is on 7.0--but there's a new version for one of our two databases
> sitting awaiting "the right moment" to update it.
>
> It's quite possible that the DCOM error is relevant to the issue that you
> are seeing--not sure, though.
>
> I don't have any immediate suggestions, but let me know about the
> questions --and I'm still pondering.
>
> --
>
> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
> > Thanks for your response, Bill. Here is what happens in DonorPerfect v8:
> >
> > 1) We go into a donor record and hit the printer button on the button
> > toolbar. We then choose "Merge a Letter...".
> >
> > 2) On computers with Windows Defender installed, we get the following two
> > error messages in a row:
> >
> > "There has been an error. If you do not understand this message, call
> > your
> > DonorPerfect Representative. Pressing Cancel will exit you from the
> > system.
> > ERROR CODE: 11. Function argument value, type, or count is invalid.. /
> > unlisted program / 0"
> >
> > "There has been an error. If you do not understand this message, call
> > your
> > DonorPerfect Representative. Pressing Cancel will exit you from the
> > system.
> > ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted program / 0"
> >
> > The merge then does not work. The template Word doc will come up, but not
> > one with the proper merge fields filled in. This happens with all merges
> > when merging from donor records within DP. Other kinds of merges work
> > just
> > fine, just not this kind.
> >
> > Everything worked just fine before Windows Defender was installed.
> >
> > The only event viewer errors I show are under "System". A DCOM error
> > happens about every minute or two. Event ID is 10009 and error is: "DCOM
> > was
> > unable to communicate with the computer LIFE2 using any of the configured
> > protocols."
> >
> > - Matt.
> >
> > "Bill Sanderson" wrote:
> >
> >> I've got Windows Defender installed on about a dozen machines which also
> >> have DonorPerfect installed--not the absolute newest release, but one
> >> back.
> >> I haven't needed to do such a merge since the 14th when the app was
> >> released, but I think it is unlikely that no one else has, and I haven't
> >> heard this complaint.
> >>
> >> I have seen one or two other messages relating to odd FoxPro messages and
> >> Windows Defender--I'd love to have you post the error messages as
> >> accurately
> >> as possible, and also any system event log messages related to them if
> >> possible.
> >>
> >> --
> >>
> >> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> >> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
> >> > We recently installed Windows Defender and found we now get error
> >> > messages
> >> > when doing Microsoft Word merges via DonorPerfect. Computer that do
> >> > not
> >> > have
> >> > Windows Defender installed work great and can merge without problems.
> >> >
> >> > Once Windows Defender has been installed, uninstalling it again does
> >> > not
> >> > help the DonorPerfect error messages. Thus, Windows Defender must not
> >> > uninstall correctly or else monkies with Windows XP settings.
> >> >
> >> > Anyone have any ideas? What does Windows Defender all modify that it
> >> > would
> >> > not uninstall correctly?
> >>
> >>
> >>
>
>
>

On a couple of workstations with the small--"breadbox" sized HP printers, I
was seeing DCOM errors every 30 seconds.

The info in this cut and paste from www.eventid.net is what cleard them for
me:
-----------------------------------------------------
In my case, this problem occurred between two Windows 2000 Professional SP4
workstations and an HP Print Server Appliance 4200, which is joined to a
Windows 2000 AD Domain. HP LaserJet 1320 Toolbox miss-registered itself
during standard install, caused two DCOM errors every 35 seconds.
To fix the problem, at a command window from the directory \windows\system32
run the command:
hpbpro.exe -RegServer
If the problem persists then run the following command:
hpbpro.exe -Service.
See the link to "HP LaserJet and LaserJet AiO Printers - DCOM Error Message"
for additional information on this problem.
----------------------------------------------------
Check systems seeing these dcom errors for hpbro.exe--and execute those two
commands on them. You'll probably find you need that fix on most systems
with the particular models of HP laserprinters involved.

Indeed--uninstalling should put everything back the way it was. I haven't
had any reports of issues with our (7.x) DonorPerfect databases, and I
believe we do this kind of merge pretty regularly.

I didn't actually get into that office in person this week except for a few
hours on Friday afternoon--will be there more next week and try to dig
deeper, and maybe run the upgrade to the new version.


--

"Matt B" <MattB@discussions.microsoft.com> wrote in message
news:C0B6486C-D513-4859-941D-7AE7CF79FA41@microsoft.com...
> Thanks again for your responses, Bill. Yes, LIFE2 is our Novell NetWare 6
> server. Model is an older Compaq Proliant 800. We run DonorPerfect
> through
> our workstations, but the main DPW32 directory is on the LIFE2 network
> storage. Yes, almost all staff have HP laser printers attached ranging
> from
> HP 5P - new HP 1012 models.
>
> I don't know of anything that changed the week DonorPerfect stopped
> merging
> except installing Windows Defender on all workstations. You'd think
> uninstalling it would restore things back to the way they were.
>
> - Matt.
>
> "Bill Sanderson" wrote:
>
>> Is Life2 a server? Is there an HP printer installed on this machine? If
>> so, what model?
>>
>> My client is on 7.0--but there's a new version for one of our two
>> databases
>> sitting awaiting "the right moment" to update it.
>>
>> It's quite possible that the DCOM error is relevant to the issue that you
>> are seeing--not sure, though.
>>
>> I don't have any immediate suggestions, but let me know about the
>> questions --and I'm still pondering.
>>
>> --
>>
>> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>> news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
>> > Thanks for your response, Bill. Here is what happens in DonorPerfect
>> > v8:
>> >
>> > 1) We go into a donor record and hit the printer button on the button
>> > toolbar. We then choose "Merge a Letter...".
>> >
>> > 2) On computers with Windows Defender installed, we get the following
>> > two
>> > error messages in a row:
>> >
>> > "There has been an error. If you do not understand this message, call
>> > your
>> > DonorPerfect Representative. Pressing Cancel will exit you from the
>> > system.
>> > ERROR CODE: 11. Function argument value, type, or count is invalid.. /
>> > unlisted program / 0"
>> >
>> > "There has been an error. If you do not understand this message, call
>> > your
>> > DonorPerfect Representative. Pressing Cancel will exit you from the
>> > system.
>> > ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted program /
>> > 0"
>> >
>> > The merge then does not work. The template Word doc will come up, but
>> > not
>> > one with the proper merge fields filled in. This happens with all
>> > merges
>> > when merging from donor records within DP. Other kinds of merges work
>> > just
>> > fine, just not this kind.
>> >
>> > Everything worked just fine before Windows Defender was installed.
>> >
>> > The only event viewer errors I show are under "System". A DCOM error
>> > happens about every minute or two. Event ID is 10009 and error is:
>> > "DCOM
>> > was
>> > unable to communicate with the computer LIFE2 using any of the
>> > configured
>> > protocols."
>> >
>> > - Matt.
>> >
>> > "Bill Sanderson" wrote:
>> >
>> >> I've got Windows Defender installed on about a dozen machines which
>> >> also
>> >> have DonorPerfect installed--not the absolute newest release, but one
>> >> back.
>> >> I haven't needed to do such a merge since the 14th when the app was
>> >> released, but I think it is unlikely that no one else has, and I
>> >> haven't
>> >> heard this complaint.
>> >>
>> >> I have seen one or two other messages relating to odd FoxPro messages
>> >> and
>> >> Windows Defender--I'd love to have you post the error messages as
>> >> accurately
>> >> as possible, and also any system event log messages related to them if
>> >> possible.
>> >>
>> >> --
>> >>
>> >> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>> >> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
>> >> > We recently installed Windows Defender and found we now get error
>> >> > messages
>> >> > when doing Microsoft Word merges via DonorPerfect. Computer that do
>> >> > not
>> >> > have
>> >> > Windows Defender installed work great and can merge without
>> >> > problems.
>> >> >
>> >> > Once Windows Defender has been installed, uninstalling it again does
>> >> > not
>> >> > help the DonorPerfect error messages. Thus, Windows Defender must
>> >> > not
>> >> > uninstall correctly or else monkies with Windows XP settings.
>> >> >
>> >> > Anyone have any ideas? What does Windows Defender all modify that
>> >> > it
>> >> > would
>> >> > not uninstall correctly?
>> >>
>> >>
>> >>
>>
>>
>>

Whoops - typo--look for

HPbpro.exe.



--

"Bill Sanderson" <Bill_Sanderson@msn.com.plugh.org> wrote in message
news:OvywAy9PGHA.1728@TK2MSFTNGSA02.privatenews.microsoft.com...
> On a couple of workstations with the small--"breadbox" sized HP printers,
> I was seeing DCOM errors every 30 seconds.
>
> The info in this cut and paste from www.eventid.net is what cleard them
> for me:
> -----------------------------------------------------
> In my case, this problem occurred between two Windows 2000 Professional
> SP4 workstations and an HP Print Server Appliance 4200, which is joined to
> a Windows 2000 AD Domain. HP LaserJet 1320 Toolbox miss-registered itself
> during standard install, caused two DCOM errors every 35 seconds.
> To fix the problem, at a command window from the directory
> \windows\system32 run the command:
> hpbpro.exe -RegServer
> If the problem persists then run the following command:
> hpbpro.exe -Service.
> See the link to "HP LaserJet and LaserJet AiO Printers - DCOM Error
> Message" for additional information on this problem.
> ----------------------------------------------------
> Check systems seeing these dcom errors for hpbro.exe--and execute those
> two commands on them. You'll probably find you need that fix on most
> systems with the particular models of HP laserprinters involved.
>
> Indeed--uninstalling should put everything back the way it was. I haven't
> had any reports of issues with our (7.x) DonorPerfect databases, and I
> believe we do this kind of merge pretty regularly.
>
> I didn't actually get into that office in person this week except for a
> few hours on Friday afternoon--will be there more next week and try to dig
> deeper, and maybe run the upgrade to the new version.
>
>
> --
>
> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> news:C0B6486C-D513-4859-941D-7AE7CF79FA41@microsoft.com...
>> Thanks again for your responses, Bill. Yes, LIFE2 is our Novell NetWare
>> 6
>> server. Model is an older Compaq Proliant 800. We run DonorPerfect
>> through
>> our workstations, but the main DPW32 directory is on the LIFE2 network
>> storage. Yes, almost all staff have HP laser printers attached ranging
>> from
>> HP 5P - new HP 1012 models.
>>
>> I don't know of anything that changed the week DonorPerfect stopped
>> merging
>> except installing Windows Defender on all workstations. You'd think
>> uninstalling it would restore things back to the way they were.
>>
>> - Matt.
>>
>> "Bill Sanderson" wrote:
>>
>>> Is Life2 a server? Is there an HP printer installed on this machine?
>>> If
>>> so, what model?
>>>
>>> My client is on 7.0--but there's a new version for one of our two
>>> databases
>>> sitting awaiting "the right moment" to update it.
>>>
>>> It's quite possible that the DCOM error is relevant to the issue that
>>> you
>>> are seeing--not sure, though.
>>>
>>> I don't have any immediate suggestions, but let me know about the
>>> questions --and I'm still pondering.
>>>
>>> --
>>>
>>> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>>> news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
>>> > Thanks for your response, Bill. Here is what happens in DonorPerfect
>>> > v8:
>>> >
>>> > 1) We go into a donor record and hit the printer button on the button
>>> > toolbar. We then choose "Merge a Letter...".
>>> >
>>> > 2) On computers with Windows Defender installed, we get the following
>>> > two
>>> > error messages in a row:
>>> >
>>> > "There has been an error. If you do not understand this message, call
>>> > your
>>> > DonorPerfect Representative. Pressing Cancel will exit you from the
>>> > system.
>>> > ERROR CODE: 11. Function argument value, type, or count is invalid..
>>> > /
>>> > unlisted program / 0"
>>> >
>>> > "There has been an error. If you do not understand this message, call
>>> > your
>>> > DonorPerfect Representative. Pressing Cancel will exit you from the
>>> > system.
>>> > ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted program /
>>> > 0"
>>> >
>>> > The merge then does not work. The template Word doc will come up, but
>>> > not
>>> > one with the proper merge fields filled in. This happens with all
>>> > merges
>>> > when merging from donor records within DP. Other kinds of merges work
>>> > just
>>> > fine, just not this kind.
>>> >
>>> > Everything worked just fine before Windows Defender was installed.
>>> >
>>> > The only event viewer errors I show are under "System". A DCOM error
>>> > happens about every minute or two. Event ID is 10009 and error is:
>>> > "DCOM
>>> > was
>>> > unable to communicate with the computer LIFE2 using any of the
>>> > configured
>>> > protocols."
>>> >
>>> > - Matt.
>>> >
>>> > "Bill Sanderson" wrote:
>>> >
>>> >> I've got Windows Defender installed on about a dozen machines which
>>> >> also
>>> >> have DonorPerfect installed--not the absolute newest release, but one
>>> >> back.
>>> >> I haven't needed to do such a merge since the 14th when the app was
>>> >> released, but I think it is unlikely that no one else has, and I
>>> >> haven't
>>> >> heard this complaint.
>>> >>
>>> >> I have seen one or two other messages relating to odd FoxPro messages
>>> >> and
>>> >> Windows Defender--I'd love to have you post the error messages as
>>> >> accurately
>>> >> as possible, and also any system event log messages related to them
>>> >> if
>>> >> possible.
>>> >>
>>> >> --
>>> >>
>>> >> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>>> >> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
>>> >> > We recently installed Windows Defender and found we now get error
>>> >> > messages
>>> >> > when doing Microsoft Word merges via DonorPerfect. Computer that
>>> >> > do
>>> >> > not
>>> >> > have
>>> >> > Windows Defender installed work great and can merge without
>>> >> > problems.
>>> >> >
>>> >> > Once Windows Defender has been installed, uninstalling it again
>>> >> > does
>>> >> > not
>>> >> > help the DonorPerfect error messages. Thus, Windows Defender must
>>> >> > not
>>> >> > uninstall correctly or else monkies with Windows XP settings.
>>> >> >
>>> >> > Anyone have any ideas? What does Windows Defender all modify that
>>> >> > it
>>> >> > would
>>> >> > not uninstall correctly?
>>> >>
>>> >>
>>> >>
>>>
>>>
>>>
>
>

I appreciate the followup, thanks.

The printer connected to my PC is an HP LaserJet 1012 which is fairly decent
sized. The events viewer didn't show anything relating to HP. It seemed
like my PC is failing to contact the LIFE2 server for some reason and it
involves DCOM, although it isn't affecting my day to day work on this
machine. The DCOM errors happen even when I'm not running DonorPerfect
version 8.

- Matt.

"Bill Sanderson" wrote:

> Whoops - typo--look for
>
> HPbpro.exe.
>
>
>
> --
>
> "Bill Sanderson" <Bill_Sanderson@msn.com.plugh.org> wrote in message
> news:OvywAy9PGHA.1728@TK2MSFTNGSA02.privatenews.microsoft.com...
> > On a couple of workstations with the small--"breadbox" sized HP printers,
> > I was seeing DCOM errors every 30 seconds.
> >
> > The info in this cut and paste from www.eventid.net is what cleard them
> > for me:
> > -----------------------------------------------------
> > In my case, this problem occurred between two Windows 2000 Professional
> > SP4 workstations and an HP Print Server Appliance 4200, which is joined to
> > a Windows 2000 AD Domain. HP LaserJet 1320 Toolbox miss-registered itself
> > during standard install, caused two DCOM errors every 35 seconds.
> > To fix the problem, at a command window from the directory
> > \windows\system32 run the command:
> > hpbpro.exe -RegServer
> > If the problem persists then run the following command:
> > hpbpro.exe -Service.
> > See the link to "HP LaserJet and LaserJet AiO Printers - DCOM Error
> > Message" for additional information on this problem.
> > ----------------------------------------------------
> > Check systems seeing these dcom errors for hpbro.exe--and execute those
> > two commands on them. You'll probably find you need that fix on most
> > systems with the particular models of HP laserprinters involved.
> >
> > Indeed--uninstalling should put everything back the way it was. I haven't
> > had any reports of issues with our (7.x) DonorPerfect databases, and I
> > believe we do this kind of merge pretty regularly.
> >
> > I didn't actually get into that office in person this week except for a
> > few hours on Friday afternoon--will be there more next week and try to dig
> > deeper, and maybe run the upgrade to the new version.
> >
> >
> > --
> >
> > "Matt B" <MattB@discussions.microsoft.com> wrote in message
> > news:C0B6486C-D513-4859-941D-7AE7CF79FA41@microsoft.com...
> >> Thanks again for your responses, Bill. Yes, LIFE2 is our Novell NetWare
> >> 6
> >> server. Model is an older Compaq Proliant 800. We run DonorPerfect
> >> through
> >> our workstations, but the main DPW32 directory is on the LIFE2 network
> >> storage. Yes, almost all staff have HP laser printers attached ranging
> >> from
> >> HP 5P - new HP 1012 models.
> >>
> >> I don't know of anything that changed the week DonorPerfect stopped
> >> merging
> >> except installing Windows Defender on all workstations. You'd think
> >> uninstalling it would restore things back to the way they were.
> >>
> >> - Matt.
> >>
> >> "Bill Sanderson" wrote:
> >>
> >>> Is Life2 a server? Is there an HP printer installed on this machine?
> >>> If
> >>> so, what model?
> >>>
> >>> My client is on 7.0--but there's a new version for one of our two
> >>> databases
> >>> sitting awaiting "the right moment" to update it.
> >>>
> >>> It's quite possible that the DCOM error is relevant to the issue that
> >>> you
> >>> are seeing--not sure, though.
> >>>
> >>> I don't have any immediate suggestions, but let me know about the
> >>> questions --and I'm still pondering.
> >>>
> >>> --
> >>>
> >>> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> >>> news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
> >>> > Thanks for your response, Bill. Here is what happens in DonorPerfect
> >>> > v8:
> >>> >
> >>> > 1) We go into a donor record and hit the printer button on the button
> >>> > toolbar. We then choose "Merge a Letter...".
> >>> >
> >>> > 2) On computers with Windows Defender installed, we get the following
> >>> > two
> >>> > error messages in a row:
> >>> >
> >>> > "There has been an error. If you do not understand this message, call
> >>> > your
> >>> > DonorPerfect Representative. Pressing Cancel will exit you from the
> >>> > system.
> >>> > ERROR CODE: 11. Function argument value, type, or count is invalid..
> >>> > /
> >>> > unlisted program / 0"
> >>> >
> >>> > "There has been an error. If you do not understand this message, call
> >>> > your
> >>> > DonorPerfect Representative. Pressing Cancel will exit you from the
> >>> > system.
> >>> > ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted program /
> >>> > 0"
> >>> >
> >>> > The merge then does not work. The template Word doc will come up, but
> >>> > not
> >>> > one with the proper merge fields filled in. This happens with all
> >>> > merges
> >>> > when merging from donor records within DP. Other kinds of merges work
> >>> > just
> >>> > fine, just not this kind.
> >>> >
> >>> > Everything worked just fine before Windows Defender was installed.
> >>> >
> >>> > The only event viewer errors I show are under "System". A DCOM error
> >>> > happens about every minute or two. Event ID is 10009 and error is:
> >>> > "DCOM
> >>> > was
> >>> > unable to communicate with the computer LIFE2 using any of the
> >>> > configured
> >>> > protocols."
> >>> >
> >>> > - Matt.
> >>> >
> >>> > "Bill Sanderson" wrote:
> >>> >
> >>> >> I've got Windows Defender installed on about a dozen machines which
> >>> >> also
> >>> >> have DonorPerfect installed--not the absolute newest release, but one
> >>> >> back.
> >>> >> I haven't needed to do such a merge since the 14th when the app was
> >>> >> released, but I think it is unlikely that no one else has, and I
> >>> >> haven't
> >>> >> heard this complaint.
> >>> >>
> >>> >> I have seen one or two other messages relating to odd FoxPro messages
> >>> >> and
> >>> >> Windows Defender--I'd love to have you post the error messages as
> >>> >> accurately
> >>> >> as possible, and also any system event log messages related to them
> >>> >> if
> >>> >> possible.
> >>> >>
> >>> >> --
> >>> >>
> >>> >> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> >>> >> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
> >>> >> > We recently installed Windows Defender and found we now get error
> >>> >> > messages
> >>> >> > when doing Microsoft Word merges via DonorPerfect. Computer that
> >>> >> > do
> >>> >> > not
> >>> >> > have
> >>> >> > Windows Defender installed work great and can merge without
> >>> >> > problems.
> >>> >> >
> >>> >> > Once Windows Defender has been installed, uninstalling it again
> >>> >> > does
> >>> >> > not
> >>> >> > help the DonorPerfect error messages. Thus, Windows Defender must
> >>> >> > not
> >>> >> > uninstall correctly or else monkies with Windows XP settings.
> >>> >> >
> >>> >> > Anyone have any ideas? What does Windows Defender all modify that
> >>> >> > it
> >>> >> > would
> >>> >> > not uninstall correctly?
> >>> >>
> >>> >>
> >>> >>
> >>>
> >>>
> >>>
> >
> >
>
>
>

The DCOM errors really are caused by software associated with the
printer--follow these steps to eliminate the errors:
----------------------------------------------------
Try re-registering the component HPBPRO.EXE. I had a problem with the
component re-attempting to run every 60 seconds. I tried the sugggestions in
message c00098371 "DCOM Error Message" pertaining to hpbpro.exe, and it
solved the problem.

To quote,
"To register the component properly, open a command prompt window by
clicking Start then Run. Enter cmd.exe in the Run window.

Change to the System 32 folder by typing "cd\winnt\system32" for Win2K or
"cd\windows\system32" for WinXP.

Run the command "hpbpro.exe -RegServer".
Then run the command "hpbpro.exe -Service".

Then type "Exit" and then restart your PC.
------------------------------------------

This is well worth doing--those DCOM errors fill up the files fast.
However, it isn't related to the DonorPerfect issue at all, as far as I can
tell.


--

"Matt B" <MattB@discussions.microsoft.com> wrote in message
news:2F83A7B8-0A6E-4A22-ABAF-8C59BC9E00C3@microsoft.com...
>I appreciate the followup, thanks.
>
> The printer connected to my PC is an HP LaserJet 1012 which is fairly
> decent
> sized. The events viewer didn't show anything relating to HP. It seemed
> like my PC is failing to contact the LIFE2 server for some reason and it
> involves DCOM, although it isn't affecting my day to day work on this
> machine. The DCOM errors happen even when I'm not running DonorPerfect
> version 8.
>
> - Matt.
>
> "Bill Sanderson" wrote:
>
>> Whoops - typo--look for
>>
>> HPbpro.exe.
>>
>>
>>
>> --
>>
>> "Bill Sanderson" <Bill_Sanderson@msn.com.plugh.org> wrote in message
>> news:OvywAy9PGHA.1728@TK2MSFTNGSA02.privatenews.microsoft.com...
>> > On a couple of workstations with the small--"breadbox" sized HP
>> > printers,
>> > I was seeing DCOM errors every 30 seconds.
>> >
>> > The info in this cut and paste from www.eventid.net is what cleard them
>> > for me:
>> > -----------------------------------------------------
>> > In my case, this problem occurred between two Windows 2000 Professional
>> > SP4 workstations and an HP Print Server Appliance 4200, which is joined
>> > to
>> > a Windows 2000 AD Domain. HP LaserJet 1320 Toolbox miss-registered
>> > itself
>> > during standard install, caused two DCOM errors every 35 seconds.
>> > To fix the problem, at a command window from the directory
>> > \windows\system32 run the command:
>> > hpbpro.exe -RegServer
>> > If the problem persists then run the following command:
>> > hpbpro.exe -Service.
>> > See the link to "HP LaserJet and LaserJet AiO Printers - DCOM Error
>> > Message" for additional information on this problem.
>> > ----------------------------------------------------
>> > Check systems seeing these dcom errors for hpbro.exe--and execute those
>> > two commands on them. You'll probably find you need that fix on most
>> > systems with the particular models of HP laserprinters involved.
>> >
>> > Indeed--uninstalling should put everything back the way it was. I
>> > haven't
>> > had any reports of issues with our (7.x) DonorPerfect databases, and I
>> > believe we do this kind of merge pretty regularly.
>> >
>> > I didn't actually get into that office in person this week except for a
>> > few hours on Friday afternoon--will be there more next week and try to
>> > dig
>> > deeper, and maybe run the upgrade to the new version.
>> >
>> >
>> > --
>> >
>> > "Matt B" <MattB@discussions.microsoft.com> wrote in message
>> > news:C0B6486C-D513-4859-941D-7AE7CF79FA41@microsoft.com...
>> >> Thanks again for your responses, Bill. Yes, LIFE2 is our Novell
>> >> NetWare
>> >> 6
>> >> server. Model is an older Compaq Proliant 800. We run DonorPerfect
>> >> through
>> >> our workstations, but the main DPW32 directory is on the LIFE2 network
>> >> storage. Yes, almost all staff have HP laser printers attached
>> >> ranging
>> >> from
>> >> HP 5P - new HP 1012 models.
>> >>
>> >> I don't know of anything that changed the week DonorPerfect stopped
>> >> merging
>> >> except installing Windows Defender on all workstations. You'd think
>> >> uninstalling it would restore things back to the way they were.
>> >>
>> >> - Matt.
>> >>
>> >> "Bill Sanderson" wrote:
>> >>
>> >>> Is Life2 a server? Is there an HP printer installed on this machine?
>> >>> If
>> >>> so, what model?
>> >>>
>> >>> My client is on 7.0--but there's a new version for one of our two
>> >>> databases
>> >>> sitting awaiting "the right moment" to update it.
>> >>>
>> >>> It's quite possible that the DCOM error is relevant to the issue that
>> >>> you
>> >>> are seeing--not sure, though.
>> >>>
>> >>> I don't have any immediate suggestions, but let me know about the
>> >>> questions --and I'm still pondering.
>> >>>
>> >>> --
>> >>>
>> >>> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>> >>> news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
>> >>> > Thanks for your response, Bill. Here is what happens in
>> >>> > DonorPerfect
>> >>> > v8:
>> >>> >
>> >>> > 1) We go into a donor record and hit the printer button on the
>> >>> > button
>> >>> > toolbar. We then choose "Merge a Letter...".
>> >>> >
>> >>> > 2) On computers with Windows Defender installed, we get the
>> >>> > following
>> >>> > two
>> >>> > error messages in a row:
>> >>> >
>> >>> > "There has been an error. If you do not understand this message,
>> >>> > call
>> >>> > your
>> >>> > DonorPerfect Representative. Pressing Cancel will exit you from
>> >>> > the
>> >>> > system.
>> >>> > ERROR CODE: 11. Function argument value, type, or count is
>> >>> > invalid..
>> >>> > /
>> >>> > unlisted program / 0"
>> >>> >
>> >>> > "There has been an error. If you do not understand this message,
>> >>> > call
>> >>> > your
>> >>> > DonorPerfect Representative. Pressing Cancel will exit you from
>> >>> > the
>> >>> > system.
>> >>> > ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted
>> >>> > program /
>> >>> > 0"
>> >>> >
>> >>> > The merge then does not work. The template Word doc will come up,
>> >>> > but
>> >>> > not
>> >>> > one with the proper merge fields filled in. This happens with all
>> >>> > merges
>> >>> > when merging from donor records within DP. Other kinds of merges
>> >>> > work
>> >>> > just
>> >>> > fine, just not this kind.
>> >>> >
>> >>> > Everything worked just fine before Windows Defender was installed.
>> >>> >
>> >>> > The only event viewer errors I show are under "System". A DCOM
>> >>> > error
>> >>> > happens about every minute or two. Event ID is 10009 and error is:
>> >>> > "DCOM
>> >>> > was
>> >>> > unable to communicate with the computer LIFE2 using any of the
>> >>> > configured
>> >>> > protocols."
>> >>> >
>> >>> > - Matt.
>> >>> >
>> >>> > "Bill Sanderson" wrote:
>> >>> >
>> >>> >> I've got Windows Defender installed on about a dozen machines
>> >>> >> which
>> >>> >> also
>> >>> >> have DonorPerfect installed--not the absolute newest release, but
>> >>> >> one
>> >>> >> back.
>> >>> >> I haven't needed to do such a merge since the 14th when the app
>> >>> >> was
>> >>> >> released, but I think it is unlikely that no one else has, and I
>> >>> >> haven't
>> >>> >> heard this complaint.
>> >>> >>
>> >>> >> I have seen one or two other messages relating to odd FoxPro
>> >>> >> messages
>> >>> >> and
>> >>> >> Windows Defender--I'd love to have you post the error messages as
>> >>> >> accurately
>> >>> >> as possible, and also any system event log messages related to
>> >>> >> them
>> >>> >> if
>> >>> >> possible.
>> >>> >>
>> >>> >> --
>> >>> >>
>> >>> >> "Matt B" <MattB@discussions.microsoft.com> wrote in message
>> >>> >> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
>> >>> >> > We recently installed Windows Defender and found we now get
>> >>> >> > error
>> >>> >> > messages
>> >>> >> > when doing Microsoft Word merges via DonorPerfect. Computer
>> >>> >> > that
>> >>> >> > do
>> >>> >> > not
>> >>> >> > have
>> >>> >> > Windows Defender installed work great and can merge without
>> >>> >> > problems.
>> >>> >> >
>> >>> >> > Once Windows Defender has been installed, uninstalling it again
>> >>> >> > does
>> >>> >> > not
>> >>> >> > help the DonorPerfect error messages. Thus, Windows Defender
>> >>> >> > must
>> >>> >> > not
>> >>> >> > uninstall correctly or else monkies with Windows XP settings.
>> >>> >> >
>> >>> >> > Anyone have any ideas? What does Windows Defender all modify
>> >>> >> > that
>> >>> >> > it
>> >>> >> > would
>> >>> >> > not uninstall correctly?
>> >>> >>
>> >>> >>
>> >>> >>
>> >>>
>> >>>
>> >>>
>> >
>> >
>>
>>
>>

I ran the following and the DCOM errors no longer appear:

http://www.grc.com/dcom/

But DonorPerfect will still not merge on computers with Windows Defender
installed or previously installed.

- Matt.

"Bill Sanderson" wrote:

> The DCOM errors really are caused by software associated with the
> printer--follow these steps to eliminate the errors:
> ----------------------------------------------------
> Try re-registering the component HPBPRO.EXE. I had a problem with the
> component re-attempting to run every 60 seconds. I tried the sugggestions in
> message c00098371 "DCOM Error Message" pertaining to hpbpro.exe, and it
> solved the problem.
>
> To quote,
> "To register the component properly, open a command prompt window by
> clicking Start then Run. Enter cmd.exe in the Run window.
>
> Change to the System 32 folder by typing "cd\winnt\system32" for Win2K or
> "cd\windows\system32" for WinXP.
>
> Run the command "hpbpro.exe -RegServer".
> Then run the command "hpbpro.exe -Service".
>
> Then type "Exit" and then restart your PC.
> ------------------------------------------
>
> This is well worth doing--those DCOM errors fill up the files fast.
> However, it isn't related to the DonorPerfect issue at all, as far as I can
> tell.
>
>
> --
>
> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> news:2F83A7B8-0A6E-4A22-ABAF-8C59BC9E00C3@microsoft.com...
> >I appreciate the followup, thanks.
> >
> > The printer connected to my PC is an HP LaserJet 1012 which is fairly
> > decent
> > sized. The events viewer didn't show anything relating to HP. It seemed
> > like my PC is failing to contact the LIFE2 server for some reason and it
> > involves DCOM, although it isn't affecting my day to day work on this
> > machine. The DCOM errors happen even when I'm not running DonorPerfect
> > version 8.
> >
> > - Matt.
> >
> > "Bill Sanderson" wrote:
> >
> >> Whoops - typo--look for
> >>
> >> HPbpro.exe.
> >>
> >>
> >>
> >> --
> >>
> >> "Bill Sanderson" <Bill_Sanderson@msn.com.plugh.org> wrote in message
> >> news:OvywAy9PGHA.1728@TK2MSFTNGSA02.privatenews.microsoft.com...
> >> > On a couple of workstations with the small--"breadbox" sized HP
> >> > printers,
> >> > I was seeing DCOM errors every 30 seconds.
> >> >
> >> > The info in this cut and paste from www.eventid.net is what cleard them
> >> > for me:
> >> > -----------------------------------------------------
> >> > In my case, this problem occurred between two Windows 2000 Professional
> >> > SP4 workstations and an HP Print Server Appliance 4200, which is joined
> >> > to
> >> > a Windows 2000 AD Domain. HP LaserJet 1320 Toolbox miss-registered
> >> > itself
> >> > during standard install, caused two DCOM errors every 35 seconds.
> >> > To fix the problem, at a command window from the directory
> >> > \windows\system32 run the command:
> >> > hpbpro.exe -RegServer
> >> > If the problem persists then run the following command:
> >> > hpbpro.exe -Service.
> >> > See the link to "HP LaserJet and LaserJet AiO Printers - DCOM Error
> >> > Message" for additional information on this problem.
> >> > ----------------------------------------------------
> >> > Check systems seeing these dcom errors for hpbro.exe--and execute those
> >> > two commands on them. You'll probably find you need that fix on most
> >> > systems with the particular models of HP laserprinters involved.
> >> >
> >> > Indeed--uninstalling should put everything back the way it was. I
> >> > haven't
> >> > had any reports of issues with our (7.x) DonorPerfect databases, and I
> >> > believe we do this kind of merge pretty regularly.
> >> >
> >> > I didn't actually get into that office in person this week except for a
> >> > few hours on Friday afternoon--will be there more next week and try to
> >> > dig
> >> > deeper, and maybe run the upgrade to the new version.
> >> >
> >> >
> >> > --
> >> >
> >> > "Matt B" <MattB@discussions.microsoft.com> wrote in message
> >> > news:C0B6486C-D513-4859-941D-7AE7CF79FA41@microsoft.com...
> >> >> Thanks again for your responses, Bill. Yes, LIFE2 is our Novell
> >> >> NetWare
> >> >> 6
> >> >> server. Model is an older Compaq Proliant 800. We run DonorPerfect
> >> >> through
> >> >> our workstations, but the main DPW32 directory is on the LIFE2 network
> >> >> storage. Yes, almost all staff have HP laser printers attached
> >> >> ranging
> >> >> from
> >> >> HP 5P - new HP 1012 models.
> >> >>
> >> >> I don't know of anything that changed the week DonorPerfect stopped
> >> >> merging
> >> >> except installing Windows Defender on all workstations. You'd think
> >> >> uninstalling it would restore things back to the way they were.
> >> >>
> >> >> - Matt.
> >> >>
> >> >> "Bill Sanderson" wrote:
> >> >>
> >> >>> Is Life2 a server? Is there an HP printer installed on this machine?
> >> >>> If
> >> >>> so, what model?
> >> >>>
> >> >>> My client is on 7.0--but there's a new version for one of our two
> >> >>> databases
> >> >>> sitting awaiting "the right moment" to update it.
> >> >>>
> >> >>> It's quite possible that the DCOM error is relevant to the issue that
> >> >>> you
> >> >>> are seeing--not sure, though.
> >> >>>
> >> >>> I don't have any immediate suggestions, but let me know about the
> >> >>> questions --and I'm still pondering.
> >> >>>
> >> >>> --
> >> >>>
> >> >>> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> >> >>> news:50369D07-6BAA-4603-9AA9-32BA9A12A8A5@microsoft.com...
> >> >>> > Thanks for your response, Bill. Here is what happens in
> >> >>> > DonorPerfect
> >> >>> > v8:
> >> >>> >
> >> >>> > 1) We go into a donor record and hit the printer button on the
> >> >>> > button
> >> >>> > toolbar. We then choose "Merge a Letter...".
> >> >>> >
> >> >>> > 2) On computers with Windows Defender installed, we get the
> >> >>> > following
> >> >>> > two
> >> >>> > error messages in a row:
> >> >>> >
> >> >>> > "There has been an error. If you do not understand this message,
> >> >>> > call
> >> >>> > your
> >> >>> > DonorPerfect Representative. Pressing Cancel will exit you from
> >> >>> > the
> >> >>> > system.
> >> >>> > ERROR CODE: 11. Function argument value, type, or count is
> >> >>> > invalid..
> >> >>> > /
> >> >>> > unlisted program / 0"
> >> >>> >
> >> >>> > "There has been an error. If you do not understand this message,
> >> >>> > call
> >> >>> > your
> >> >>> > DonorPerfect Representative. Pressing Cancel will exit you from
> >> >>> > the
> >> >>> > system.
> >> >>> > ERROR CODE: 12. Variable 'MERROR' is not found.. / unlisted
> >> >>> > program /
> >> >>> > 0"
> >> >>> >
> >> >>> > The merge then does not work. The template Word doc will come up,
> >> >>> > but
> >> >>> > not
> >> >>> > one with the proper merge fields filled in. This happens with all
> >> >>> > merges
> >> >>> > when merging from donor records within DP. Other kinds of merges
> >> >>> > work
> >> >>> > just
> >> >>> > fine, just not this kind.
> >> >>> >
> >> >>> > Everything worked just fine before Windows Defender was installed.
> >> >>> >
> >> >>> > The only event viewer errors I show are under "System". A DCOM
> >> >>> > error
> >> >>> > happens about every minute or two. Event ID is 10009 and error is:
> >> >>> > "DCOM
> >> >>> > was
> >> >>> > unable to communicate with the computer LIFE2 using any of the
> >> >>> > configured
> >> >>> > protocols."
> >> >>> >
> >> >>> > - Matt.
> >> >>> >
> >> >>> > "Bill Sanderson" wrote:
> >> >>> >
> >> >>> >> I've got Windows Defender installed on about a dozen machines
> >> >>> >> which
> >> >>> >> also
> >> >>> >> have DonorPerfect installed--not the absolute newest release, but
> >> >>> >> one
> >> >>> >> back.
> >> >>> >> I haven't needed to do such a merge since the 14th when the app
> >> >>> >> was
> >> >>> >> released, but I think it is unlikely that no one else has, and I
> >> >>> >> haven't
> >> >>> >> heard this complaint.
> >> >>> >>
> >> >>> >> I have seen one or two other messages relating to odd FoxPro
> >> >>> >> messages
> >> >>> >> and
> >> >>> >> Windows Defender--I'd love to have you post the error messages as
> >> >>> >> accurately
> >> >>> >> as possible, and also any system event log messages related to
> >> >>> >> them
> >> >>> >> if
> >> >>> >> possible.
> >> >>> >>
> >> >>> >> --
> >> >>> >>
> >> >>> >> "Matt B" <MattB@discussions.microsoft.com> wrote in message
> >> >>> >> news:C65D2D42-E175-4BAF-804C-DB3A28C9D441@microsoft.com...
> >> >>> >> > We recently installed Windows Defender and found we now get
> >> >>> >> > error
> >> >>> >> > messages
> >> >>> >> > when doing Microsoft Word merges via DonorPerfect. Computer
> >> >>> >> > that
> >> >>> >> > do
> >> >>> >> > not
> >> >>> >> > have
> >> >>> >> > Windows Defender installed work great and can merge without
> >> >>> >> > problems.
> >> >>> >> >
> >> >>> >> > Once Windows Defender has been installed, uninstalling it again
> >> >>> >> > does
> >> >>> >> > not
> >> >>> >> > help the DonorPerfect error messages. Thus, Windows Defender
> >> >>> >> > must
> >> >>> >> > not
> >> >>> >> > uninstall correctly or else monkies with Windows XP settings.
> >> >>> >> >
> >> >>> >> > Anyone have any ideas? What does Windows Defender all modify
> >> >>> >> > that
> >> >>> >> > it
> >> >>> >> > would
> >> >>> >> > not uninstall correctly?
> >> >>> >>
> >> >>> >>
> >> >>> >>
> >> >>>
> >> >>>
> >> >>>
> >> >
> >> >
> >>
> >>
> >>
>
>
>