RE: Windows Defender Won't Update

I see this problem, too. It appears to me that the installer key hash and the
update do not match, and I am getting an error in my event application
viewer.
Product: Windows Defender Signatures - Update
'{EEDD45CB-A2C7-48B4-BFE0-BBC244339E4F}' could not be installed. Error code
1603. And, the byte info below shows me some other hash signature of the
program itself. I emailed a problem last night as well as posted something
earlier yesterday under installation, but no one has gotten back to me yet.
They're probably working it out now. What the computer is trying to do is
install an update, but since it can't successfully install, it will stay
there as an update until either it does install or until the program is off
the computer, meaning uninstalled. Now, I don't want to uninstall it until I
know of changes that need to be made, so I'll wait on it a bit. If I hear
from MS this weekend, I'll give a post with what's to do... In the meantime,
check in Admin Tools under Event Viewer -> Application to see if you get the
same error event# 1024 and Information Event# 11729. If so, then it is
definitely a software problem that needs fixing by Microsoft.


"kc0eak" wrote:

> Hello,
>
> I have Windows Defender installed, and also automatic updates is configured
> to tell me when updates are available, but not to download them. With
> Windows Defender now installed, once the update is downloaded, automatic
> updates keep telling me there are updates available, but the updates that are
> shown have the same reference number (e.g. k79024129727) as the one I had
> just downloaded.
>
> Why does the same update continually pop up, and is Windows Defender getting
> updated?
>
> Thanks

Try this fix:

http://support.microsoft.com/kb/915105

--

"Jordan "Jmonkey" H." <JordanJmonkeyH@discussions.microsoft.com> wrote in
message news:27E3C7C8-CEC4-43C5-ADF1-B622A45CB31C@microsoft.com...
>I see this problem, too. It appears to me that the installer key hash and
>the
> update do not match, and I am getting an error in my event application
> viewer.
> Product: Windows Defender Signatures - Update
> '{EEDD45CB-A2C7-48B4-BFE0-BBC244339E4F}' could not be installed. Error
> code
> 1603. And, the byte info below shows me some other hash signature of the
> program itself. I emailed a problem last night as well as posted something
> earlier yesterday under installation, but no one has gotten back to me
> yet.
> They're probably working it out now. What the computer is trying to do is
> install an update, but since it can't successfully install, it will stay
> there as an update until either it does install or until the program is
> off
> the computer, meaning uninstalled. Now, I don't want to uninstall it until
> I
> know of changes that need to be made, so I'll wait on it a bit. If I hear
> from MS this weekend, I'll give a post with what's to do... In the
> meantime,
> check in Admin Tools under Event Viewer -> Application to see if you get
> the
> same error event# 1024 and Information Event# 11729. If so, then it is
> definitely a software problem that needs fixing by Microsoft.
>
>
> "kc0eak" wrote:
>
>> Hello,
>>
>> I have Windows Defender installed, and also automatic updates is
>> configured
>> to tell me when updates are available, but not to download them. With
>> Windows Defender now installed, once the update is downloaded, automatic
>> updates keep telling me there are updates available, but the updates that
>> are
>> shown have the same reference number (e.g. k79024129727) as the one I had
>> just downloaded.
>>
>> Why does the same update continually pop up, and is Windows Defender
>> getting
>> updated?
>>
>> Thanks

Your suggestion does not cover what happens when automatic updates are
handled in a network environment via WSUS.

Sure, I can address Microsoft Updates manually, but that will not solve the
problem. As is, Windows Defender REFUSES to update when you elect that option
- PERIOD. You get a soft click and then NOTHING. Any suggestions - or is that
still something to be resolved sometime in the future?

Thanks much

"Bill Sanderson" wrote:

> Try this fix:
>
> http://support.microsoft.com/kb/915105
>
> --
>
> "Jordan "Jmonkey" H." <JordanJmonkeyH@discussions.microsoft.com> wrote in
> message news:27E3C7C8-CEC4-43C5-ADF1-B622A45CB31C@microsoft.com...
> >I see this problem, too. It appears to me that the installer key hash and
> >the
> > update do not match, and I am getting an error in my event application
> > viewer.
> > Product: Windows Defender Signatures - Update
> > '{EEDD45CB-A2C7-48B4-BFE0-BBC244339E4F}' could not be installed. Error
> > code
> > 1603. And, the byte info below shows me some other hash signature of the
> > program itself. I emailed a problem last night as well as posted something
> > earlier yesterday under installation, but no one has gotten back to me
> > yet.
> > They're probably working it out now. What the computer is trying to do is
> > install an update, but since it can't successfully install, it will stay
> > there as an update until either it does install or until the program is
> > off
> > the computer, meaning uninstalled. Now, I don't want to uninstall it until
> > I
> > know of changes that need to be made, so I'll wait on it a bit. If I hear
> > from MS this weekend, I'll give a post with what's to do... In the
> > meantime,
> > check in Admin Tools under Event Viewer -> Application to see if you get
> > the
> > same error event# 1024 and Information Event# 11729. If so, then it is
> > definitely a software problem that needs fixing by Microsoft.
> >
> >
> > "kc0eak" wrote:
> >
> >> Hello,
> >>
> >> I have Windows Defender installed, and also automatic updates is
> >> configured
> >> to tell me when updates are available, but not to download them. With
> >> Windows Defender now installed, once the update is downloaded, automatic
> >> updates keep telling me there are updates available, but the updates that
> >> are
> >> shown have the same reference number (e.g. k79024129727) as the one I had
> >> just downloaded.
> >>
> >> Why does the same update continually pop up, and is Windows Defender
> >> getting
> >> updated?
> >>
> >> Thanks
>
>
>

This does work if you use that one command line individually for each
computer, yes. Alternately, you can create a batch file on one computer and
set it up on a network drive so that once it's called, it automatically
executes the commands. Once you get the hash key (I'm not sure if that's the
same key (public key) for everyone, or if it differs per machine/per
install), but a simple call to the batch file should do the trick if you
don't want to go from machine to machine. If you are on a network, then the
administrator should have power to do that, whoever it is. Single line
command is all that needs to be done:

Start->Run-> (type the following and click <ok>)

Msiexec /x A5CC2A09-E9D3-49EC-923D-03874BBD4C2C

just copy and paste that, it uninstalls that library, and the new one wiill
complete installation. The Msiexec is the installer. Just type that into your
run command, and you'll see a pop-up with all the commands how to use it on
command line. Its easier than you think. And again, thank you Chuck for your
fine work and help!


Basic commandline was as Chuck forwarded us:

RESOLUTION
To resolve this problem, follow these steps: 1. Remove the current signature
file. To do this, click Start, click Run, type Msiexec /x
{A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}, and then click OK.
2. Open Windows Defender. To do this, click Start, click Programs, and then
click Windows Defender.
3. Check for new definitions. To do this, click the Help options arrow next
to the Windows Defender Help icon, click About Windows Defender, and then
click Check for Updates.

If that's not the problem you have, take a look in Administrative Tools,
look under your logs within Event Viewer for Applications. If the update is
not installing after that, post what error you are getting. I was getting
Information Event #1024 and #11729, but after that one line, it uninstalled
the problem, and the new install completed immediately.


"Peter Adenauer" wrote:

> Your suggestion does not cover what happens when automatic updates are
> handled in a network environment via WSUS.
>
> Sure, I can address Microsoft Updates manually, but that will not solve the
> problem. As is, Windows Defender REFUSES to update when you elect that option
> - PERIOD. You get a soft click and then NOTHING. Any suggestions - or is that
> still something to be resolved sometime in the future?
>
> Thanks much
>
> "Bill Sanderson" wrote:
>
> > Try this fix:
> >
> > http://support.microsoft.com/kb/915105
> >
> > --
> >
> > "Jordan "Jmonkey" H." <JordanJmonkeyH@discussions.microsoft.com> wrote in
> > message news:27E3C7C8-CEC4-43C5-ADF1-B622A45CB31C@microsoft.com...
> > >I see this problem, too. It appears to me that the installer key hash and
> > >the
> > > update do not match, and I am getting an error in my event application
> > > viewer.
> > > Product: Windows Defender Signatures - Update
> > > '{EEDD45CB-A2C7-48B4-BFE0-BBC244339E4F}' could not be installed. Error
> > > code
> > > 1603. And, the byte info below shows me some other hash signature of the
> > > program itself. I emailed a problem last night as well as posted something
> > > earlier yesterday under installation, but no one has gotten back to me
> > > yet.
> > > They're probably working it out now. What the computer is trying to do is
> > > install an update, but since it can't successfully install, it will stay
> > > there as an update until either it does install or until the program is
> > > off
> > > the computer, meaning uninstalled. Now, I don't want to uninstall it until
> > > I
> > > know of changes that need to be made, so I'll wait on it a bit. If I hear
> > > from MS this weekend, I'll give a post with what's to do... In the
> > > meantime,
> > > check in Admin Tools under Event Viewer -> Application to see if you get
> > > the
> > > same error event# 1024 and Information Event# 11729. If so, then it is
> > > definitely a software problem that needs fixing by Microsoft.
> > >
> > >
> > > "kc0eak" wrote:
> > >
> > >> Hello,
> > >>
> > >> I have Windows Defender installed, and also automatic updates is
> > >> configured
> > >> to tell me when updates are available, but not to download them. With
> > >> Windows Defender now installed, once the update is downloaded, automatic
> > >> updates keep telling me there are updates available, but the updates that
> > >> are
> > >> shown have the same reference number (e.g. k79024129727) as the one I had
> > >> just downloaded.
> > >>
> > >> Why does the same update continually pop up, and is Windows Defender
> > >> getting
> > >> updated?
> > >>
> > >> Thanks
> >
> >
> >