USB Cable attachment for cell phone

hi,

I am trying to attach my cell phone to my pc (using win xp home). When I try
to load the driver for the usb cable using the software supplied by the cell
phone provider I get the message "Unknown Device" rather than "New Hardware
Found". Because of the "Unknown Device" message I am unable to load the USB
cable driver.

Is the USB cable faulty?

How can this problem be rectifed?

Thanks for your help,

Sanjay Mehta.

"sanjay" <sanjay@discussions.microsoft.com> wrote in message
news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
> hi,
>
> I am trying to attach my cell phone to my pc (using win xp home). When I
> try
> to load the driver for the usb cable using the software supplied by the
> cell
> phone provider I get the message "Unknown Device" rather than "New
> Hardware
> Found". Because of the "Unknown Device" message I am unable to load the
> USB
> cable driver.
>
> Is the USB cable faulty?
>
> How can this problem be rectifed?
>
> Thanks for your help,
>
> Sanjay Mehta.

You install the drivers *BEFORE* attaching the phone. Install software >
Attach cable to Computer > Attach phone to cable (make sure the phone is
turned on).

Bobby

Hi,

Thanks for the reply,

The Cell phone driver software during the installation asks for the cell
phone to be connected for pnp installation i.e. "When the found New Hardware
Wizard screen appears, click next to start the PnP installation." As this
screen does not appear .......I cannot continue the USB Cable driver for the
cell phone.!!!!

thanks

sanjay mehta

"NoNoBadDog!" wrote:

>
> "sanjay" <sanjay@discussions.microsoft.com> wrote in message
> news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
> > hi,
> >
> > I am trying to attach my cell phone to my pc (using win xp home). When I
> > try
> > to load the driver for the usb cable using the software supplied by the
> > cell
> > phone provider I get the message "Unknown Device" rather than "New
> > Hardware
> > Found". Because of the "Unknown Device" message I am unable to load the
> > USB
> > cable driver.
> >
> > Is the USB cable faulty?
> >
> > How can this problem be rectifed?
> >
> > Thanks for your help,
> >
> > Sanjay Mehta.
>
> You install the drivers *BEFORE* attaching the phone. Install software >
> Attach cable to Computer > Attach phone to cable (make sure the phone is
> turned on).
>
> Bobby
>
>
>

You install the software first. Since you have already
connect the cellphone, you need to open the device manager
and "remove" the unknown device(s) from the USB list.

Then put the CD with the cellphone drivers in the drive and
run the setup or install procedure. You can use the Control
Panel/install software.

Then connect the cellphone and it should find the cellphone
and then the installed software.

If you still have trouble, contact the cellphone company
since it their software that isn't working properly.

Also, be sure that you are logged on as an administrator.



--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm





"sanjay" <sanjay@discussions.microsoft.com> wrote in message
news:293050E2-CFD0-490F-97BB-D904D6F25378@microsoft.com...
|
|
| Hi,
|
| Thanks for the reply,
|
| The Cell phone driver software during the installation
asks for the cell
| phone to be connected for pnp installation i.e. "When the
found New Hardware
| Wizard screen appears, click next to start the PnP
installation." As this
| screen does not appear .......I cannot continue the USB
Cable driver for the
| cell phone.!!!!
|
| thanks
|
| sanjay mehta
|
| "NoNoBadDog!" wrote:
|
| >
| > "sanjay" <sanjay@discussions.microsoft.com> wrote in
message
| >
news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
| > > hi,
| > >
| > > I am trying to attach my cell phone to my pc (using
win xp home). When I
| > > try
| > > to load the driver for the usb cable using the
software supplied by the
| > > cell
| > > phone provider I get the message "Unknown Device"
rather than "New
| > > Hardware
| > > Found". Because of the "Unknown Device" message I am
unable to load the
| > > USB
| > > cable driver.
| > >
| > > Is the USB cable faulty?
| > >
| > > How can this problem be rectifed?
| > >
| > > Thanks for your help,
| > >
| > > Sanjay Mehta.
| >
| > You install the drivers *BEFORE* attaching the phone.
Install software >
| > Attach cable to Computer > Attach phone to cable (make
sure the phone is
| > turned on).
| >
| > Bobby
| >
| >
| >

hi,

I tried as you indicated. I get the same usb symbol in the start bar and
when i click to open it, I get "USB Device Not Recognized" One of the USB
Devices attached to this Pc has malfunctioned and Windows does not recognize
it...... then it says... the location is shown in bold...... USB root Hub 2
ports.......Unknown Device.... and....Unsed port.....

Point of attachment of USB Cable...

Sharp GX15 USB Driver Installer.
Please go thru the following steps to complete installation.
1) Power ON your GX phone.
2)Attach the phone to the USB port using USB cable for GX series.
3)When the New Found Hardware screen appears click next for PnP installation
4)Click Finish ....etc...

No. 3 is where I get stuck.... as the device is not recognized!

thanks

sanjay mehta





The PC /WinXp does not recognize the device as New Hardware....

Any suggestions?

Thanks

Sanjay Mehta


"Jim Macklin" wrote:

> You install the software first. Since you have already
> connect the cellphone, you need to open the device manager
> and "remove" the unknown device(s) from the USB list.
>
> Then put the CD with the cellphone drivers in the drive and
> run the setup or install procedure. You can use the Control
> Panel/install software.
>
> Then connect the cellphone and it should find the cellphone
> and then the installed software.
>
> If you still have trouble, contact the cellphone company
> since it their software that isn't working properly.
>
> Also, be sure that you are logged on as an administrator.
>
>
>
> --
> The people think the Constitution protects their rights;
> But government sees it as an obstacle to be overcome.
> some support
> http://www.usdoj.gov/olc/secondamendment2.htm
>
>
>
>
>
> "sanjay" <sanjay@discussions.microsoft.com> wrote in message
> news:293050E2-CFD0-490F-97BB-D904D6F25378@microsoft.com...
> |
> |
> | Hi,
> |
> | Thanks for the reply,
> |
> | The Cell phone driver software during the installation
> asks for the cell
> | phone to be connected for pnp installation i.e. "When the
> found New Hardware
> | Wizard screen appears, click next to start the PnP
> installation." As this
> | screen does not appear .......I cannot continue the USB
> Cable driver for the
> | cell phone.!!!!
> |
> | thanks
> |
> | sanjay mehta
> |
> | "NoNoBadDog!" wrote:
> |
> | >
> | > "sanjay" <sanjay@discussions.microsoft.com> wrote in
> message
> | >
> news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
> | > > hi,
> | > >
> | > > I am trying to attach my cell phone to my pc (using
> win xp home). When I
> | > > try
> | > > to load the driver for the usb cable using the
> software supplied by the
> | > > cell
> | > > phone provider I get the message "Unknown Device"
> rather than "New
> | > > Hardware
> | > > Found". Because of the "Unknown Device" message I am
> unable to load the
> | > > USB
> | > > cable driver.
> | > >
> | > > Is the USB cable faulty?
> | > >
> | > > How can this problem be rectifed?
> | > >
> | > > Thanks for your help,
> | > >
> | > > Sanjay Mehta.
> | >
> | > You install the drivers *BEFORE* attaching the phone.
> Install software >
> | > Attach cable to Computer > Attach phone to cable (make
> sure the phone is
> | > turned on).
> | >
> | > Bobby
> | >
> | >
> | >
>
>
>

It isn't recognized because you have to install the software
FIRST.




--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



"sanjay" <sanjay@discussions.microsoft.com> wrote in message
news:49EF4EF4-42B6-43B6-B31C-D40679BC942B@microsoft.com...
| hi,
|
| I tried as you indicated. I get the same usb symbol in
the start bar and
| when i click to open it, I get "USB Device Not Recognized"
One of the USB
| Devices attached to this Pc has malfunctioned and Windows
does not recognize
| it...... then it says... the location is shown in
bold...... USB root Hub 2
| ports.......Unknown Device.... and....Unsed port.....
|
| Point of attachment of USB Cable...
|
| Sharp GX15 USB Driver Installer.
| Please go thru the following steps to complete
installation.
| 1) Power ON your GX phone.
| 2)Attach the phone to the USB port using USB cable for GX
series.
| 3)When the New Found Hardware screen appears click next
for PnP installation
| 4)Click Finish ....etc...
|
| No. 3 is where I get stuck.... as the device is not
recognized!
|
| thanks
|
| sanjay mehta
|
|
|
|
|
| The PC /WinXp does not recognize the device as New
Hardware....
|
| Any suggestions?
|
| Thanks
|
| Sanjay Mehta
|
|
| "Jim Macklin" wrote:
|
| > You install the software first. Since you have already
| > connect the cellphone, you need to open the device
manager
| > and "remove" the unknown device(s) from the USB list.
| >
| > Then put the CD with the cellphone drivers in the drive
and
| > run the setup or install procedure. You can use the
Control
| > Panel/install software.
| >
| > Then connect the cellphone and it should find the
cellphone
| > and then the installed software.
| >
| > If you still have trouble, contact the cellphone company
| > since it their software that isn't working properly.
| >
| > Also, be sure that you are logged on as an
administrator.
| >
| >
| >
| > --
| > The people think the Constitution protects their rights;
| > But government sees it as an obstacle to be overcome.
| > some support
| > http://www.usdoj.gov/olc/secondamendment2.htm
| >
| >
| >
| >
| >
| > "sanjay" <sanjay@discussions.microsoft.com> wrote in
message
| >
news:293050E2-CFD0-490F-97BB-D904D6F25378@microsoft.com...
| > |
| > |
| > | Hi,
| > |
| > | Thanks for the reply,
| > |
| > | The Cell phone driver software during the installation
| > asks for the cell
| > | phone to be connected for pnp installation i.e. "When
the
| > found New Hardware
| > | Wizard screen appears, click next to start the PnP
| > installation." As this
| > | screen does not appear .......I cannot continue the
USB
| > Cable driver for the
| > | cell phone.!!!!
| > |
| > | thanks
| > |
| > | sanjay mehta
| > |
| > | "NoNoBadDog!" wrote:
| > |
| > | >
| > | > "sanjay" <sanjay@discussions.microsoft.com> wrote in
| > message
| > | >
| >
news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
| > | > > hi,
| > | > >
| > | > > I am trying to attach my cell phone to my pc
(using
| > win xp home). When I
| > | > > try
| > | > > to load the driver for the usb cable using the
| > software supplied by the
| > | > > cell
| > | > > phone provider I get the message "Unknown Device"
| > rather than "New
| > | > > Hardware
| > | > > Found". Because of the "Unknown Device" message I
am
| > unable to load the
| > | > > USB
| > | > > cable driver.
| > | > >
| > | > > Is the USB cable faulty?
| > | > >
| > | > > How can this problem be rectifed?
| > | > >
| > | > > Thanks for your help,
| > | > >
| > | > > Sanjay Mehta.
| > | >
| > | > You install the drivers *BEFORE* attaching the
phone.
| > Install software >
| > | > Attach cable to Computer > Attach phone to cable
(make
| > sure the phone is
| > | > turned on).
| > | >
| > | > Bobby
| > | >
| > | >
| > | >
| >
| >
| >

hi,

Without attaching the cable or phone, I run first run the driver software
and DURING the installation of the driver I am asked to attach the phone for
PnP installation (i.e. New Hardware ... etc..) then finish to install the
driver completely.

Is the driver software may be faulty?

thanks,

sanjay mehta

"Jim Macklin" wrote:

> It isn't recognized because you have to install the software
> FIRST.
>
>
>
>
> --
> The people think the Constitution protects their rights;
> But government sees it as an obstacle to be overcome.
> some support
> http://www.usdoj.gov/olc/secondamendment2.htm
>
>
>
> "sanjay" <sanjay@discussions.microsoft.com> wrote in message
> news:49EF4EF4-42B6-43B6-B31C-D40679BC942B@microsoft.com...
> | hi,
> |
> | I tried as you indicated. I get the same usb symbol in
> the start bar and
> | when i click to open it, I get "USB Device Not Recognized"
> One of the USB
> | Devices attached to this Pc has malfunctioned and Windows
> does not recognize
> | it...... then it says... the location is shown in
> bold...... USB root Hub 2
> | ports.......Unknown Device.... and....Unsed port.....
> |
> | Point of attachment of USB Cable...
> |
> | Sharp GX15 USB Driver Installer.
> | Please go thru the following steps to complete
> installation.
> | 1) Power ON your GX phone.
> | 2)Attach the phone to the USB port using USB cable for GX
> series.
> | 3)When the New Found Hardware screen appears click next
> for PnP installation
> | 4)Click Finish ....etc...
> |
> | No. 3 is where I get stuck.... as the device is not
> recognized!
> |
> | thanks
> |
> | sanjay mehta
> |
> |
> |
> |
> |
> | The PC /WinXp does not recognize the device as New
> Hardware....
> |
> | Any suggestions?
> |
> | Thanks
> |
> | Sanjay Mehta
> |
> |
> | "Jim Macklin" wrote:
> |
> | > You install the software first. Since you have already
> | > connect the cellphone, you need to open the device
> manager
> | > and "remove" the unknown device(s) from the USB list.
> | >
> | > Then put the CD with the cellphone drivers in the drive
> and
> | > run the setup or install procedure. You can use the
> Control
> | > Panel/install software.
> | >
> | > Then connect the cellphone and it should find the
> cellphone
> | > and then the installed software.
> | >
> | > If you still have trouble, contact the cellphone company
> | > since it their software that isn't working properly.
> | >
> | > Also, be sure that you are logged on as an
> administrator.
> | >
> | >
> | >
> | > --
> | > The people think the Constitution protects their rights;
> | > But government sees it as an obstacle to be overcome.
> | > some support
> | > http://www.usdoj.gov/olc/secondamendment2.htm
> | >
> | >
> | >
> | >
> | >
> | > "sanjay" <sanjay@discussions.microsoft.com> wrote in
> message
> | >
> news:293050E2-CFD0-490F-97BB-D904D6F25378@microsoft.com...
> | > |
> | > |
> | > | Hi,
> | > |
> | > | Thanks for the reply,
> | > |
> | > | The Cell phone driver software during the installation
> | > asks for the cell
> | > | phone to be connected for pnp installation i.e. "When
> the
> | > found New Hardware
> | > | Wizard screen appears, click next to start the PnP
> | > installation." As this
> | > | screen does not appear .......I cannot continue the
> USB
> | > Cable driver for the
> | > | cell phone.!!!!
> | > |
> | > | thanks
> | > |
> | > | sanjay mehta
> | > |
> | > | "NoNoBadDog!" wrote:
> | > |
> | > | >
> | > | > "sanjay" <sanjay@discussions.microsoft.com> wrote in
> | > message
> | > | >
> | >
> news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
> | > | > > hi,
> | > | > >
> | > | > > I am trying to attach my cell phone to my pc
> (using
> | > win xp home). When I
> | > | > > try
> | > | > > to load the driver for the usb cable using the
> | > software supplied by the
> | > | > > cell
> | > | > > phone provider I get the message "Unknown Device"
> | > rather than "New
> | > | > > Hardware
> | > | > > Found". Because of the "Unknown Device" message I
> am
> | > unable to load the
> | > | > > USB
> | > | > > cable driver.
> | > | > >
> | > | > > Is the USB cable faulty?
> | > | > >
> | > | > > How can this problem be rectifed?
> | > | > >
> | > | > > Thanks for your help,
> | > | > >
> | > | > > Sanjay Mehta.
> | > | >
> | > | > You install the drivers *BEFORE* attaching the
> phone.
> | > Install software >
> | > | > Attach cable to Computer > Attach phone to cable
> (make
> | > sure the phone is
> | > | > turned on).
> | > | >
> | > | > Bobby
> | > | >
> | > | >
> | > | >
> | >
> | >
> | >
>
>
>

My guess is YES, the driver software is faulty. Be sure
that you are logged on as an administrator to install
software and hardware. You might also contact Sharp to see
if they have any updated drivers on their website for the GX
phones.

It is even possible that there is a problem with the phone
or the cable.

Google for "sharp gx cellphone usb driver" to find more info
on your problem.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



"sanjay" <sanjay@discussions.microsoft.com> wrote in message
news:BBCDAE23-EB41-4A94-9A67-5B6BE41245A2@microsoft.com...
| hi,
|
| Without attaching the cable or phone, I run first run the
driver software
| and DURING the installation of the driver I am asked to
attach the phone for
| PnP installation (i.e. New Hardware ... etc..) then finish
to install the
| driver completely.
|
| Is the driver software may be faulty?
|
| thanks,
|
| sanjay mehta
|
| "Jim Macklin" wrote:
|
| > It isn't recognized because you have to install the
software
| > FIRST.
| >
| >
| >
| >
| > --
| > The people think the Constitution protects their rights;
| > But government sees it as an obstacle to be overcome.
| > some support
| > http://www.usdoj.gov/olc/secondamendment2.htm
| >
| >
| >
| > "sanjay" <sanjay@discussions.microsoft.com> wrote in
message
| >
news:49EF4EF4-42B6-43B6-B31C-D40679BC942B@microsoft.com...
| > | hi,
| > |
| > | I tried as you indicated. I get the same usb symbol
in
| > the start bar and
| > | when i click to open it, I get "USB Device Not
Recognized"
| > One of the USB
| > | Devices attached to this Pc has malfunctioned and
Windows
| > does not recognize
| > | it...... then it says... the location is shown in
| > bold...... USB root Hub 2
| > | ports.......Unknown Device.... and....Unsed port.....
| > |
| > | Point of attachment of USB Cable...
| > |
| > | Sharp GX15 USB Driver Installer.
| > | Please go thru the following steps to complete
| > installation.
| > | 1) Power ON your GX phone.
| > | 2)Attach the phone to the USB port using USB cable for
GX
| > series.
| > | 3)When the New Found Hardware screen appears click
next
| > for PnP installation
| > | 4)Click Finish ....etc...
| > |
| > | No. 3 is where I get stuck.... as the device is not
| > recognized!
| > |
| > | thanks
| > |
| > | sanjay mehta
| > |
| > |
| > |
| > |
| > |
| > | The PC /WinXp does not recognize the device as New
| > Hardware....
| > |
| > | Any suggestions?
| > |
| > | Thanks
| > |
| > | Sanjay Mehta
| > |
| > |
| > | "Jim Macklin" wrote:
| > |
| > | > You install the software first. Since you have
already
| > | > connect the cellphone, you need to open the device
| > manager
| > | > and "remove" the unknown device(s) from the USB
list.
| > | >
| > | > Then put the CD with the cellphone drivers in the
drive
| > and
| > | > run the setup or install procedure. You can use the
| > Control
| > | > Panel/install software.
| > | >
| > | > Then connect the cellphone and it should find the
| > cellphone
| > | > and then the installed software.
| > | >
| > | > If you still have trouble, contact the cellphone
company
| > | > since it their software that isn't working properly.
| > | >
| > | > Also, be sure that you are logged on as an
| > administrator.
| > | >
| > | >
| > | >
| > | > --
| > | > The people think the Constitution protects their
rights;
| > | > But government sees it as an obstacle to be
overcome.
| > | > some support
| > | > http://www.usdoj.gov/olc/secondamendment2.htm
| > | >
| > | >
| > | >
| > | >
| > | >
| > | > "sanjay" <sanjay@discussions.microsoft.com> wrote in
| > message
| > | >
| >
news:293050E2-CFD0-490F-97BB-D904D6F25378@microsoft.com...
| > | > |
| > | > |
| > | > | Hi,
| > | > |
| > | > | Thanks for the reply,
| > | > |
| > | > | The Cell phone driver software during the
installation
| > | > asks for the cell
| > | > | phone to be connected for pnp installation i.e.
"When
| > the
| > | > found New Hardware
| > | > | Wizard screen appears, click next to start the PnP
| > | > installation." As this
| > | > | screen does not appear .......I cannot continue
the
| > USB
| > | > Cable driver for the
| > | > | cell phone.!!!!
| > | > |
| > | > | thanks
| > | > |
| > | > | sanjay mehta
| > | > |
| > | > | "NoNoBadDog!" wrote:
| > | > |
| > | > | >
| > | > | > "sanjay" <sanjay@discussions.microsoft.com>
wrote in
| > | > message
| > | > | >
| > | >
| >
news:73BC1089-C0E8-465F-93D0-A1D83687F30F@microsoft.com...
| > | > | > > hi,
| > | > | > >
| > | > | > > I am trying to attach my cell phone to my pc
| > (using
| > | > win xp home). When I
| > | > | > > try
| > | > | > > to load the driver for the usb cable using the
| > | > software supplied by the
| > | > | > > cell
| > | > | > > phone provider I get the message "Unknown
Device"
| > | > rather than "New
| > | > | > > Hardware
| > | > | > > Found". Because of the "Unknown Device"
message I
| > am
| > | > unable to load the
| > | > | > > USB
| > | > | > > cable driver.
| > | > | > >
| > | > | > > Is the USB cable faulty?
| > | > | > >
| > | > | > > How can this problem be rectifed?
| > | > | > >
| > | > | > > Thanks for your help,
| > | > | > >
| > | > | > > Sanjay Mehta.
| > | > | >
| > | > | > You install the drivers *BEFORE* attaching the
| > phone.
| > | > Install software >
| > | > | > Attach cable to Computer > Attach phone to cable
| > (make
| > | > sure the phone is
| > | > | > turned on).
| > | > | >
| > | > | > Bobby
| > | > | >
| > | > | >
| > | > | >
| > | >
| > | >
| > | >
| >
| >
| >