Re: usb port not connected?

What OS are you running, and on what system hardware?

Do you have the latest drivers for your Printer & OS (see the mfr's
website)?

Did you _precisely_ follow the manufacturer's instructions for
installing the printer and drivers? Some printers want the drivers
installed before you connect them and/or turn them on - other printers
want you to connect them and turn them on and then put in driver disks
when "new hardware" is found. The installation sequence can also be
different for different OSes and it is important! If you didn't follow
the instructions, uninstall everything and reinstall, following the
instructions this time.

Is this the first time you have tried to use any USB device on this
computer? If so, you (or the person who set up the system) may have
disabled (or not enabled) the USB ports in BIOS setup or unassigned
their IRQ. These settings are usually on a page called PNP/PCI
settings, or Onboard I/O settings, or something similar.

Do you have access to/ can you borrow another USB device (belonging to
a friend, helper, agency, whatever) that is known to work, preferably
under the OS that you are using? If you can install that, and it
works, switch cables with your new printer and make sure that it still
works


On 27 Jun 2003 21:42:07 -0700, londonstimes@cablelynx.com (Rick
London) wrote:

>I recently bought a Lexmark Z45 inkjet which worked
>fine. Now my computer does not recognize it.
>
>Everything is plugged in, I reinstalled the software,
>etc etc.
>
>When I go to settings/printer/details, it says it(EPUSB1..USB Port
>Not Connected).
>
>But the troubleshooting guides say it has to be pointed to a
>USB port.
>
>What in the world happened? I'm a disabled online student and
>worried to death.
>
>If you have any ideas, am desparate. Please email me at
>londonstimes@cablelynx.com. Thanks sincerely, Rick



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