How do I clear old history

I, like many others, had a forms cache issue where all of my emails were
being linked in history. This now seems to be corrected but I would like to
completely remove the history related to these non-business contacts.

Thanks in advance for any assistance.

Thank you. Now I think I understand what BCM is doing. It essentially
creates a journal entry from the email contents and then keeps pointers to
the object location. If the object (email in this case) still exists,
clicking on a history link opens that object, otherwise it opens the journal
entry only. Something like that?

"Sue Mosher [MVP-Outlook]" wrote:

> As far as I can tell, you're talking about two different things. What you saw
> before you corrected the forms cache corruption problem was nothing more than
> a view of your Inbox. It had nothing to do with the individual BCM contact or
> its history. Once you corrected that forms cache problem, viewing the
> individual contact should correctly show its history.
>
> The process as you describe it below is correct. BCM stores the information
> on linked email messages in its database. Note, however, that it does not
> store attachments. If you delete the message from Outlook, the attachment is
> gone.
>
> "Data Savant" wrote:
>
> > I'm confused about "nothing to remove". My early experiments with how BCM
> > handled history is that the email was physically stored somewhere when linked
> > to a contact. In fact, I just tested this again by:
> > 1) identifying a recent email that was properly linked to a business contact
> > 2) delete the email from my inbox and the deleted folder
> > 3) clear forms cache
> > 4) exit and restart Outlook
> > 5) view history for this contact (still shows the email)
> > 6) click on item and it opens (but from where?)
> >
> > How can BCM open an email that doesn't exist anywhere on my pc? This is
> > important as I recently punted using rules to copy emails into personal
> > folders because I concluded that BCM was now taking care of this for me.
> >
> > Thanks for any insight you can provide!
> >
> > "Sue Mosher [MVP-Outlook]" wrote:
> >
> > > There should be nothing to remove. The forms cache corruption issue merely
> > > caused your Inbox to be displayed in the form instead of the History folder.
> > >
> > > "Data Savant" wrote:
> > >
> > > > I, like many others, had a forms cache issue where all of my emails were
> > > > being linked in history. This now seems to be corrected but I would like to
> > > > completely remove the history related to these non-business contacts.
> > > >
> > > > Thanks in advance for any assistance.

Exactly!

"Data Savant" wrote:

> Thank you. Now I think I understand what BCM is doing. It essentially
> creates a journal entry from the email contents and then keeps pointers to
> the object location. If the object (email in this case) still exists,
> clicking on a history link opens that object, otherwise it opens the journal
> entry only. Something like that?