Re: GPO Policy causing Outlook Error

See if the articles at http://support.microsoft.com/?kbid=310049 and
http://support.microsoft.com/?kbid=307818 help with this.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers
http://www.slipstick.com/books/jumpstart.htm

"Mike MacDonald" <mike.macdonald@lmts.net> wrote in message news:uaXgw%23cRDHA.2248@TK2MSFTNGP12.phx.gbl...
> I am in the process of setting up some Citrix MetaFrame XP servers for my
> current client. I am having a problem with Outlook 2002 and have traced the
> root of the problem to one of the policies I have set. The problem is that I
> can't remove the policy so I was looking for an alterate solution.
>
> The policy in question is NoViewOnDrive restricts access to certain drives
> (very useful in Terminal Server/Citrix environments). With that policy set
> to restrict access to the A, B, and C drives the first time a user launches
> Outlook 2002 after logging in an error message is displayed stating "This
> operation has been cancelled due to restrictions in effect on this
> computer", after clicking OK Outlook functions normally. If Outlook is
> closed and re-opened the message is not displayed again, however if they
> logout then back in the message will be displayed when they run Outlook.
>
> It is important to note that I am using a mandatory profile for users and
> also using the Office Profile Wizard to allow users to customize
> Outlook/Office settings. My assumption is that since it only happens the
> first time Outlook is launched after logging in that a registry key is
> getting set somewhere. Further, that registry setting is not saved by the
> Profile Wizard. I tried using Regmon to find the registry key in question,
> however launching Outlook generates over 28,000 entries in the regmon log.
> Needle in a haystack comes to mind. If I can find whatever value gets set, I
> can probably add it to the mandatory profile to prevent the error from
> displaying.
>
> Any information would be greatly appreciated. Server is running Windows 2000
> SP3 and all hotfixes (no SP4 due to issue with Citrix and slow logons),
> Citrix MetaFrame XP Feature Release 3, Office XP SP2.
>
> Thanks in advance,
> Mike MacDonald, MCSE, CCA
> nospam_mike.macdonald@lmts.net
> (remove the nospam_)
>
>

Sue,

Unfortunately no. I had already done a search of the MS Knowledgebase and
some other sites before submitting my question and didn't see anything
related to the problem I am experiencing. Thanks though. I will keep
searching.

Mike

"Sue Mosher [MVP]" <suemvp@slipstick.com> wrote in message
news:e$icKphRDHA.2232@TK2MSFTNGP11.phx.gbl...
See if the articles at http://support.microsoft.com/?kbid=310049 and
http://support.microsoft.com/?kbid=307818 help with this.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers
http://www.slipstick.com/books/jumpstart.htm

"Mike MacDonald" <mike.macdonald@lmts.net> wrote in message
news:uaXgw%23cRDHA.2248@TK2MSFTNGP12.phx.gbl...
> I am in the process of setting up some Citrix MetaFrame XP servers for my
> current client. I am having a problem with Outlook 2002 and have traced
the
> root of the problem to one of the policies I have set. The problem is that
I
> can't remove the policy so I was looking for an alterate solution.
>
> The policy in question is NoViewOnDrive restricts access to certain drives
> (very useful in Terminal Server/Citrix environments). With that policy set
> to restrict access to the A, B, and C drives the first time a user
launches
> Outlook 2002 after logging in an error message is displayed stating "This
> operation has been cancelled due to restrictions in effect on this
> computer", after clicking OK Outlook functions normally. If Outlook is
> closed and re-opened the message is not displayed again, however if they
> logout then back in the message will be displayed when they run Outlook.
>
> It is important to note that I am using a mandatory profile for users and
> also using the Office Profile Wizard to allow users to customize
> Outlook/Office settings. My assumption is that since it only happens the
> first time Outlook is launched after logging in that a registry key is
> getting set somewhere. Further, that registry setting is not saved by the
> Profile Wizard. I tried using Regmon to find the registry key in question,
> however launching Outlook generates over 28,000 entries in the regmon log.
> Needle in a haystack comes to mind. If I can find whatever value gets set,
I
> can probably add it to the mandatory profile to prevent the error from
> displaying.
>
> Any information would be greatly appreciated. Server is running Windows
2000
> SP3 and all hotfixes (no SP4 due to issue with Citrix and slow logons),
> Citrix MetaFrame XP Feature Release 3, Office XP SP2.
>
> Thanks in advance,
> Mike MacDonald, MCSE, CCA
> nospam_mike.macdonald@lmts.net
> (remove the nospam_)
>
>