Outlook 2002, SP3, Windows XP Cannot recieve mail after update to SP3

Hi,

I recently (and regretfully) added the update to SP3 for my Microsoft Office
XP for Small business.

For the last two or so years, I have been using the same settings in
Outlook, and now Outlook will send, but not recieve (or download) messages
that are waiting into it's mailbox.

I have checked my configuration, and all settings are correct. I even get
the Test Messages on my email server (waiting for download) after I have
sent them.

I attempted to remove the complete Office program from my system so that I
could "revert" back to the SP1 version of Outlook I was previously running,
without problems. But, I am unable to completely "clean" Microsoft Office
from my hard drive and my problems still exist.


I would appreciate any suggestions to resolve this. I am out of ideas!!1

Arthur Johnston

--
---
Seacrest Cockers -- Westminster, California
Qualilty -- Temperament -- Confirmation
http://www.seacrestcockers.org

Do you have a firewall installed? Is it allowing outlook to connect? If you
create a new profile, does it work?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com


"Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
news:isa9c.2718$Dv2.1312@newsread2.news.pas.earthlink.net...
> Hi,
>
> I recently (and regretfully) added the update to SP3 for my Microsoft
> Office
> XP for Small business.
>
> For the last two or so years, I have been using the same settings in
> Outlook, and now Outlook will send, but not recieve (or download) messages
> that are waiting into it's mailbox.
>
> I have checked my configuration, and all settings are correct. I even get
> the Test Messages on my email server (waiting for download) after I have
> sent them.
>
> I attempted to remove the complete Office program from my system so that I
> could "revert" back to the SP1 version of Outlook I was previously
> running,
> without problems. But, I am unable to completely "clean" Microsoft Office
> from my hard drive and my problems still exist.
>
>
> I would appreciate any suggestions to resolve this. I am out of ideas!!1
>
> Arthur Johnston
>
> --
> ---
> Seacrest Cockers -- Westminster, California
> Qualilty -- Temperament -- Confirmation
> http://www.seacrestcockers.org
>
>

I have the same problem but I'm running XP on SP-1.
It all started when I was able to get a 2-way cable service last month
I can send but cannot receive. After talking to six people at my ISP they said that it was a software problem and gave me the Microsoft help number. Microsoft sent me to Dell as my outlook is OEM installed.
After signing up for a year's service support, Dell said that Outlook cannot find the ISP server and sent me back to the ISP.
The technician at the ISP had to escalate the problem and someone would get back to me in 24 hours. It's now over 72 hours and still no help

Someone HHEEEEEELLLLLPPPPP !! Please.

Thank you for the reply,

I use MacAfee Firewall. I did turn the Firewall off and tried Outlook
without sucess; Then I confirmed that Outlook was allowed to communicate
with my connecitons anyway it wanted.

I want to make sure this is understood. Outlook worked great for
approximately two (2) years with this same computer and configuration. But
once I applied SP3, it will no longer send nor recieve. Although, the
"Test" messages generated by Outlook send fine, but they cannot be
downloaded into Outlook, they stay in my mailbox on the server waiting
(along with approximately 20 or so others).

I am not sure what you are referring to when you say create a new profile.

In my attempts to resolve my problems, I deleted all email profiles and
re-installed them. Just did it again this A.M., to make sure I did not miss
anything.

Help! Totallly frustrated!!

Arthur Johnston

"Diane Poremsky" <info@cdolive.com> wrote in message
news:O9ocVFBFEHA.3344@tk2msftngp13.phx.gbl...
> Do you have a firewall installed? Is it allowing outlook to connect? If
you
> create a new profile, does it work?
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
>
> "Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
> news:isa9c.2718$Dv2.1312@newsread2.news.pas.earthlink.net...
> > Hi,
> >
> > I recently (and regretfully) added the update to SP3 for my Microsoft
> > Office
> > XP for Small business.
> >
> > For the last two or so years, I have been using the same settings in
> > Outlook, and now Outlook will send, but not recieve (or download)
messages
> > that are waiting into it's mailbox.
> >
> > I have checked my configuration, and all settings are correct. I even
get
> > the Test Messages on my email server (waiting for download) after I have
> > sent them.
> >
> > I attempted to remove the complete Office program from my system so that
I
> > could "revert" back to the SP1 version of Outlook I was previously
> > running,
> > without problems. But, I am unable to completely "clean" Microsoft
Office
> > from my hard drive and my problems still exist.
> >
> >
> > I would appreciate any suggestions to resolve this. I am out of
ideas!!1
> >
> > Arthur Johnston
> >
> > --
> > ---
> > Seacrest Cockers -- Westminster, California
> > Qualilty -- Temperament -- Confirmation
> > http://www.seacrestcockers.org
> >
> >
>
>

> I want to make sure this is understood. Outlook worked great for
> approximately two (2) years with this same computer and configuration.
> But
> once I applied SP3, it will no longer send nor receive. Although, the
> "Test" messages generated by Outlook send fine, but they cannot be
> downloaded into Outlook, they stay in my mailbox on the server waiting
> (along with approximately 20 or so others).

the version number of the outlook.exe changes and that can cause problems
with firewalls blocking it as it's not the same outlook they know to allow.
Testing the connection works slightly differently and it's not unusual for
it to work and outlook to not work.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com


"Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
news:kRj9c.3846$lt2.3807@newsread1.news.pas.earthlink.net...
> Thank you for the reply,
>
> I use MacAfee Firewall. I did turn the Firewall off and tried Outlook
> without sucess; Then I confirmed that Outlook was allowed to communicate
> with my connecitons anyway it wanted.
>
> I want to make sure this is understood. Outlook worked great for
> approximately two (2) years with this same computer and configuration.
> But
> once I applied SP3, it will no longer send nor recieve. Although, the
> "Test" messages generated by Outlook send fine, but they cannot be
> downloaded into Outlook, they stay in my mailbox on the server waiting
> (along with approximately 20 or so others).
>
> I am not sure what you are referring to when you say create a new profile.
>
> In my attempts to resolve my problems, I deleted all email profiles and
> re-installed them. Just did it again this A.M., to make sure I did not
> miss
> anything.
>
> Help! Totallly frustrated!!
>
> Arthur Johnston
>
> "Diane Poremsky" <info@cdolive.com> wrote in message
> news:O9ocVFBFEHA.3344@tk2msftngp13.phx.gbl...
>> Do you have a firewall installed? Is it allowing outlook to connect? If
> you
>> create a new profile, does it work?
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Author, Teach Yourself Outlook 2003 in 24 Hours
>> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
>>
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>>
>> "Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
>> news:isa9c.2718$Dv2.1312@newsread2.news.pas.earthlink.net...
>> > Hi,
>> >
>> > I recently (and regretfully) added the update to SP3 for my Microsoft
>> > Office
>> > XP for Small business.
>> >
>> > For the last two or so years, I have been using the same settings in
>> > Outlook, and now Outlook will send, but not recieve (or download)
> messages
>> > that are waiting into it's mailbox.
>> >
>> > I have checked my configuration, and all settings are correct. I even
> get
>> > the Test Messages on my email server (waiting for download) after I
>> > have
>> > sent them.
>> >
>> > I attempted to remove the complete Office program from my system so
>> > that
> I
>> > could "revert" back to the SP1 version of Outlook I was previously
>> > running,
>> > without problems. But, I am unable to completely "clean" Microsoft
> Office
>> > from my hard drive and my problems still exist.
>> >
>> >
>> > I would appreciate any suggestions to resolve this. I am out of
> ideas!!1
>> >
>> > Arthur Johnston
>> >
>> > --
>> > ---
>> > Seacrest Cockers -- Westminster, California
>> > Qualilty -- Temperament -- Confirmation
>> > http://www.seacrestcockers.org
>> >
>> >
>>
>>
>
>

Hi Diane and thanks again!


I did a double (quadruple?) check.

I removed all references of Outlook from the Firewall then added Outlook
with unlimited access to the Internet.

Still have the same problems. ;-(((

Arthur

"Diane Poremsky" <info@cdolive.com> wrote in message
news:O0TMguCFEHA.3856@TK2MSFTNGP12.phx.gbl...
> > I want to make sure this is understood. Outlook worked great for
> > approximately two (2) years with this same computer and configuration.
> > But
> > once I applied SP3, it will no longer send nor receive. Although, the
> > "Test" messages generated by Outlook send fine, but they cannot be
> > downloaded into Outlook, they stay in my mailbox on the server waiting
> > (along with approximately 20 or so others).
>
> the version number of the outlook.exe changes and that can cause problems
> with firewalls blocking it as it's not the same outlook they know to
allow.
> Testing the connection works slightly differently and it's not unusual for
> it to work and outlook to not work.
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
>
> "Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
> news:kRj9c.3846$lt2.3807@newsread1.news.pas.earthlink.net...
> > Thank you for the reply,
> >
> > I use MacAfee Firewall. I did turn the Firewall off and tried Outlook
> > without sucess; Then I confirmed that Outlook was allowed to
communicate
> > with my connecitons anyway it wanted.
> >
> > I want to make sure this is understood. Outlook worked great for
> > approximately two (2) years with this same computer and configuration.
> > But
> > once I applied SP3, it will no longer send nor recieve. Although, the
> > "Test" messages generated by Outlook send fine, but they cannot be
> > downloaded into Outlook, they stay in my mailbox on the server waiting
> > (along with approximately 20 or so others).
> >
> > I am not sure what you are referring to when you say create a new
profile.
> >
> > In my attempts to resolve my problems, I deleted all email profiles and
> > re-installed them. Just did it again this A.M., to make sure I did not
> > miss
> > anything.
> >
> > Help! Totallly frustrated!!
> >
> > Arthur Johnston
> >
> > "Diane Poremsky" <info@cdolive.com> wrote in message
> > news:O9ocVFBFEHA.3344@tk2msftngp13.phx.gbl...
> >> Do you have a firewall installed? Is it allowing outlook to connect? If
> > you
> >> create a new profile, does it work?
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Author, Teach Yourself Outlook 2003 in 24 Hours
> >> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
> >>
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >>
> >> "Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
> >> news:isa9c.2718$Dv2.1312@newsread2.news.pas.earthlink.net...
> >> > Hi,
> >> >
> >> > I recently (and regretfully) added the update to SP3 for my Microsoft
> >> > Office
> >> > XP for Small business.
> >> >
> >> > For the last two or so years, I have been using the same settings in
> >> > Outlook, and now Outlook will send, but not recieve (or download)
> > messages
> >> > that are waiting into it's mailbox.
> >> >
> >> > I have checked my configuration, and all settings are correct. I
even
> > get
> >> > the Test Messages on my email server (waiting for download) after I
> >> > have
> >> > sent them.
> >> >
> >> > I attempted to remove the complete Office program from my system so
> >> > that
> > I
> >> > could "revert" back to the SP1 version of Outlook I was previously
> >> > running,
> >> > without problems. But, I am unable to completely "clean" Microsoft
> > Office
> >> > from my hard drive and my problems still exist.
> >> >
> >> >
> >> > I would appreciate any suggestions to resolve this. I am out of
> > ideas!!1
> >> >
> >> > Arthur Johnston
> >> >
> >> > --
> >> > ---
> >> > Seacrest Cockers -- Westminster, California
> >> > Qualilty -- Temperament -- Confirmation
> >> > http://www.seacrestcockers.org
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Hi Everyone and thanks for all of the help.

Here was my solution and my "assesment" of the problem.

Apparently, the update created problems with Word Perfect.

I ran the "Detect and Repair" from the "Help" menu within Outlook, then ran
Word Perfect to repair IT'S registery entries and everything works great.

If you want a technical explanation, you are out of luck, cause I have no
idea what it fixed.

All I can tell you is it works. Lost my email and contacts, but I have a
back-up from when the problem started. (thought ahead).

Take Care and thanks again!

Arthur Johnston

"Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
news:3ek9c.3039$Dv2.693@newsread2.news.pas.earthlink.net...
> Hi Diane and thanks again!
>
>
> I did a double (quadruple?) check.
>
> I removed all references of Outlook from the Firewall then added Outlook
> with unlimited access to the Internet.
>
> Still have the same problems. ;-(((
>
> Arthur
> in
> "Diane Poremsky" <info@cdolive.com> wrote in message
> news:O0TMguCFEHA.3856@TK2MSFTNGP12.phx.gbl...
> > > I want to make sure this is understood. Outlook worked great for
> > > approximately two (2) years with this same computer and configuration.
> > > But
> > > once I applied SP3, it will no longer send nor receive. Although, the
> > > "Test" messages generated by Outlook send fine, but they cannot be
> > > downloaded into Outlook, they stay in my mailbox on the server waiting
> > > (along with approximately 20 or so others).
> >
> > the version number of the outlook.exe changes and that can cause
problems
> > with firewalls blocking it as it's not the same outlook they know to
> allow.
> > Testing the connection works slightly differently and it's not unusual
for
> > it to work and outlook to not work.
> >
> > --
> > Diane Poremsky [MVP - Outlook]
> > Author, Teach Yourself Outlook 2003 in 24 Hours
> > Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
> >
> > Outlook Tips: http://www.outlook-tips.net/
> > Outlook & Exchange Solutions Center: http://www.slipstick.com
> >
> >
> > "Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
> > news:kRj9c.3846$lt2.3807@newsread1.news.pas.earthlink.net...
> > > Thank you for the reply,
> > >
> > > I use MacAfee Firewall. I did turn the Firewall off and tried Outlook
> > > without sucess; Then I confirmed that Outlook was allowed to
> communicate
> > > with my connecitons anyway it wanted.
> > >
> > > I want to make sure this is understood. Outlook worked great for
> > > approximately two (2) years with this same computer and configuration.
> > > But
> > > once I applied SP3, it will no longer send nor recieve. Although, the
> > > "Test" messages generated by Outlook send fine, but they cannot be
> > > downloaded into Outlook, they stay in my mailbox on the server waiting
> > > (along with approximately 20 or so others).
> > >
> > > I am not sure what you are referring to when you say create a new
> profile.
> > >
> > > In my attempts to resolve my problems, I deleted all email profiles
and
> > > re-installed them. Just did it again this A.M., to make sure I did
not
> > > miss
> > > anything.
> > >
> > > Help! Totallly frustrated!!
> > >
> > > Arthur Johnston
> > >
> > > "Diane Poremsky" <info@cdolive.com> wrote in message
> > > news:O9ocVFBFEHA.3344@tk2msftngp13.phx.gbl...
> > >> Do you have a firewall installed? Is it allowing outlook to connect?
If
> > > you
> > >> create a new profile, does it work?
> > >>
> > >> --
> > >> Diane Poremsky [MVP - Outlook]
> > >> Author, Teach Yourself Outlook 2003 in 24 Hours
> > >> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
> > >>
> > >> Outlook Tips: http://www.outlook-tips.net/
> > >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> > >>
> > >>
> > >> "Arthur Johnston" <arthurjohnston@earthlink.net> wrote in message
> > >> news:isa9c.2718$Dv2.1312@newsread2.news.pas.earthlink.net...
> > >> > Hi,
> > >> >
> > >> > I recently (and regretfully) added the update to SP3 for my
Microsoft
> > >> > Office
> > >> > XP for Small business.
> > >> >
> > >> > For the last two or so years, I have been using the same settings
in
> > >> > Outlook, and now Outlook will send, but not recieve (or download)
> > > messages
> > >> > that are waiting into it's mailbox.
> > >> >
> > >> > I have checked my configuration, and all settings are correct. I
> even
> > > get
> > >> > the Test Messages on my email server (waiting for download) after I
> > >> > have
> > >> > sent them.
> > >> >
> > >> > I attempted to remove the complete Office program from my system so
> > >> > that
> > > I
> > >> > could "revert" back to the SP1 version of Outlook I was previously
> > >> > running,
> > >> > without problems. But, I am unable to completely "clean" Microsoft
> > > Office
> > >> > from my hard drive and my problems still exist.
> > >> >
> > >> >
> > >> > I would appreciate any suggestions to resolve this. I am out of
> > > ideas!!1
> > >> >
> > >> > Arthur Johnston
> > >> >
> > >> > --
> > >> > ---
> > >> > Seacrest Cockers -- Westminster, California
> > >> > Qualilty -- Temperament -- Confirmation
> > >> > http://www.seacrestcockers.org
> > >> >
> > >> >
> > >>
> > >>
> > >
> > >
> >
> >
>
>