Custom Form Couldn't Open

Good Morning,

I have a WinXP desktop and recently upgraded from Office XP to Office 2003.
This new version of Outlook is ok with the new looks and features, but there
seems to be quite a few bugs in it.

We're using public folders. I had some custom forms I believe I design them
in Outlook 2000.
They are forms for appt/journal/tasks for saving the data in a public folder
instead of the default personal folders. I did NOT make a custom form for
email, that's fine.

Anyway, I have a major problem. With the user not doing anything, just
cursor resting on an email in the inbox, the user keeps getting something
like:

"Outlook couldn't open custom form....the default form will be used." You
click ok and then a few seconds later it'll pop up again. I've notice it
anywhere in outlook, you can be resting on a contact, without opening the
contact to view it or anything, Outlook will pop up with the message. You
click ok, then sometimes a few seconds later it will pop up again.

This is annoying. I don't know what it is. Why is it trying to open forms
when the user isn't doing anything? It does it mostly while in the inbox.
Can anyone help? Is there a way to turn this pop up box off from the
registry. It keeps popping up and WON'T stop. I've tried resetting but still
that doesn't solve the problem.

Thanks for your help!

Anthony Smith....

In God We Trust!

This might occur if you are using a view with in-cell editing turned on.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Anthony Smith" <anthony@peconet.com> wrote in message
news:On8WsNK9DHA.3648@TK2MSFTNGP11.phx.gbl...
> Good Morning,
>
> I have a WinXP desktop and recently upgraded from Office XP to Office
2003.
> This new version of Outlook is ok with the new looks and features, but
there
> seems to be quite a few bugs in it.
>
> We're using public folders. I had some custom forms I believe I design
them
> in Outlook 2000.
> They are forms for appt/journal/tasks for saving the data in a public
folder
> instead of the default personal folders. I did NOT make a custom form
for
> email, that's fine.
>
> Anyway, I have a major problem. With the user not doing anything, just
> cursor resting on an email in the inbox, the user keeps getting something
> like:
>
> "Outlook couldn't open custom form....the default form will be used." You
> click ok and then a few seconds later it'll pop up again. I've notice it
> anywhere in outlook, you can be resting on a contact, without opening the
> contact to view it or anything, Outlook will pop up with the message. You
> click ok, then sometimes a few seconds later it will pop up again.
>
> This is annoying. I don't know what it is. Why is it trying to open forms
> when the user isn't doing anything? It does it mostly while in the inbox.
> Can anyone help? Is there a way to turn this pop up box off from the
> registry. It keeps popping up and WON'T stop. I've tried resetting but
still
> that doesn't solve the problem.
>
> Thanks for your help!
>
> Anthony Smith....
>
> In God We Trust!
>
>

Good Afternoon Sue,

How are you? I'm blessed. Thanks for the response.
I checked the view and in-cell editing is turned off.

Is there a way to turn this error message pop up off? It keeps popping up,
out of no where.
Here is the exact error message:

The custom form could not be opened. Outlook will use an Outlook form
instead. The form required to view this message cannot be displayed.
Contact your administrator.

I'm noticing it happens more on email. The cursor will just be resting on an
email and then the error pops up. It happens on almost all new email, but it
does it also on older ones after a while. Running the inbox in preview mode,
with the reading pane to the right.
Thanks again for your help. This is on my bosses computer, if I can't get
this thing to stop I'll have to switch him back to office xp. He does like
the new version, but not these popups though!(smile)

--

Sincerely,
Anthony Smith
Power Equipment Company
anthony@peconet.com
www.peconet.com

"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message
news:e7$Ae0M9DHA.632@TK2MSFTNGP12.phx.gbl...
> This might occur if you are using a view with in-cell editing turned on.
> --
> Sue Mosher, Outlook MVP
> Author of
> Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "Anthony Smith" <anthony@peconet.com> wrote in message
> news:On8WsNK9DHA.3648@TK2MSFTNGP11.phx.gbl...
> > Good Morning,
> >
> > I have a WinXP desktop and recently upgraded from Office XP to Office
> 2003.
> > This new version of Outlook is ok with the new looks and features, but
> there
> > seems to be quite a few bugs in it.
> >
> > We're using public folders. I had some custom forms I believe I design
> them
> > in Outlook 2000.
> > They are forms for appt/journal/tasks for saving the data in a public
> folder
> > instead of the default personal folders. I did NOT make a custom form
> for
> > email, that's fine.
> >
> > Anyway, I have a major problem. With the user not doing anything, just
> > cursor resting on an email in the inbox, the user keeps getting
something
> > like:
> >
> > "Outlook couldn't open custom form....the default form will be used."
You
> > click ok and then a few seconds later it'll pop up again. I've notice
it
> > anywhere in outlook, you can be resting on a contact, without opening
the
> > contact to view it or anything, Outlook will pop up with the message.
You
> > click ok, then sometimes a few seconds later it will pop up again.
> >
> > This is annoying. I don't know what it is. Why is it trying to open
forms
> > when the user isn't doing anything? It does it mostly while in the
inbox.
> > Can anyone help? Is there a way to turn this pop up box off from the
> > registry. It keeps popping up and WON'T stop. I've tried resetting but
> still
> > that doesn't solve the problem.
> >
> > Thanks for your help!
> >
> > Anthony Smith....
> >
> > In God We Trust!
> >
> >
>
>

Thanks for the additional information that this was happening on messages
and you were using the reading pane.

Try clearing the forms cache: Choose Tools | Options | Other | Advanced
Options | Custom Forms, then click Manage Forms, then Clear Cache.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Anthony Smith" <anthony@peconet.com> wrote in message
news:ewICiGN9DHA.400@tk2msftngp13.phx.gbl...
> Good Afternoon Sue,
>
> How are you? I'm blessed. Thanks for the response.
> I checked the view and in-cell editing is turned off.
>
> Is there a way to turn this error message pop up off? It keeps popping up,
> out of no where.
> Here is the exact error message:
>
> The custom form could not be opened. Outlook will use an Outlook form
> instead. The form required to view this message cannot be displayed.
> Contact your administrator.
>
> I'm noticing it happens more on email. The cursor will just be resting on
an
> email and then the error pops up. It happens on almost all new email, but
it
> does it also on older ones after a while. Running the inbox in preview
mode,
> with the reading pane to the right.
> Thanks again for your help. This is on my bosses computer, if I can't get
> this thing to stop I'll have to switch him back to office xp. He does like
> the new version, but not these popups though!(smile)
>
> --
>
> Sincerely,
> Anthony Smith
> Power Equipment Company
> anthony@peconet.com
> www.peconet.com
>
> "Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message
> news:e7$Ae0M9DHA.632@TK2MSFTNGP12.phx.gbl...
> > This might occur if you are using a view with in-cell editing turned on.
> > --
> > Sue Mosher, Outlook MVP
> > Author of
> > Microsoft Outlook Programming - Jumpstart for
> > Administrators, Power Users, and Developers
> > http://www.outlookcode.com/jumpstart.aspx
> >
> >
> > "Anthony Smith" <anthony@peconet.com> wrote in message
> > news:On8WsNK9DHA.3648@TK2MSFTNGP11.phx.gbl...
> > > Good Morning,
> > >
> > > I have a WinXP desktop and recently upgraded from Office XP to Office
> > 2003.
> > > This new version of Outlook is ok with the new looks and features, but
> > there
> > > seems to be quite a few bugs in it.
> > >
> > > We're using public folders. I had some custom forms I believe I design
> > them
> > > in Outlook 2000.
> > > They are forms for appt/journal/tasks for saving the data in a public
> > folder
> > > instead of the default personal folders. I did NOT make a custom
form
> > for
> > > email, that's fine.
> > >
> > > Anyway, I have a major problem. With the user not doing anything,
just
> > > cursor resting on an email in the inbox, the user keeps getting
> something
> > > like:
> > >
> > > "Outlook couldn't open custom form....the default form will be used."
> You
> > > click ok and then a few seconds later it'll pop up again. I've notice
> it
> > > anywhere in outlook, you can be resting on a contact, without opening
> the
> > > contact to view it or anything, Outlook will pop up with the message.
> You
> > > click ok, then sometimes a few seconds later it will pop up again.
> > >
> > > This is annoying. I don't know what it is. Why is it trying to open
> forms
> > > when the user isn't doing anything? It does it mostly while in the
> inbox.
> > > Can anyone help? Is there a way to turn this pop up box off from the
> > > registry. It keeps popping up and WON'T stop. I've tried resetting but
> > still
> > > that doesn't solve the problem.
> > >
> > > Thanks for your help!
> > >
> > > Anthony Smith....
> > >
> > > In God We Trust!
> > >
> > >
> >
> >
>
>

Thanks Susan! I'd did it, we'll see what happens!
"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message
news:up2IzaN9DHA.4060@tk2msftngp13.phx.gbl...
> Thanks for the additional information that this was happening on messages
> and you were using the reading pane.
>
> Try clearing the forms cache: Choose Tools | Options | Other | Advanced
> Options | Custom Forms, then click Manage Forms, then Clear Cache.
>
> --
> Sue Mosher, Outlook MVP
> Author of
> Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "Anthony Smith" <anthony@peconet.com> wrote in message
> news:ewICiGN9DHA.400@tk2msftngp13.phx.gbl...
> > Good Afternoon Sue,
> >
> > How are you? I'm blessed. Thanks for the response.
> > I checked the view and in-cell editing is turned off.
> >
> > Is there a way to turn this error message pop up off? It keeps popping
up,
> > out of no where.
> > Here is the exact error message:
> >
> > The custom form could not be opened. Outlook will use an Outlook form
> > instead. The form required to view this message cannot be displayed.
> > Contact your administrator.
> >
> > I'm noticing it happens more on email. The cursor will just be resting
on
> an
> > email and then the error pops up. It happens on almost all new email,
but
> it
> > does it also on older ones after a while. Running the inbox in preview
> mode,
> > with the reading pane to the right.
> > Thanks again for your help. This is on my bosses computer, if I can't
get
> > this thing to stop I'll have to switch him back to office xp. He does
like
> > the new version, but not these popups though!(smile)
> >
> > --
> >
> > Sincerely,
> > Anthony Smith
> > Power Equipment Company
> > anthony@peconet.com
> > www.peconet.com
> >
> > "Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message
> > news:e7$Ae0M9DHA.632@TK2MSFTNGP12.phx.gbl...
> > > This might occur if you are using a view with in-cell editing turned
on.
> > > --
> > > Sue Mosher, Outlook MVP
> > > Author of
> > > Microsoft Outlook Programming - Jumpstart for
> > > Administrators, Power Users, and Developers
> > > http://www.outlookcode.com/jumpstart.aspx
> > >
> > >
> > > "Anthony Smith" <anthony@peconet.com> wrote in message
> > > news:On8WsNK9DHA.3648@TK2MSFTNGP11.phx.gbl...
> > > > Good Morning,
> > > >
> > > > I have a WinXP desktop and recently upgraded from Office XP to
Office
> > > 2003.
> > > > This new version of Outlook is ok with the new looks and features,
but
> > > there
> > > > seems to be quite a few bugs in it.
> > > >
> > > > We're using public folders. I had some custom forms I believe I
design
> > > them
> > > > in Outlook 2000.
> > > > They are forms for appt/journal/tasks for saving the data in a
public
> > > folder
> > > > instead of the default personal folders. I did NOT make a custom
> form
> > > for
> > > > email, that's fine.
> > > >
> > > > Anyway, I have a major problem. With the user not doing anything,
> just
> > > > cursor resting on an email in the inbox, the user keeps getting
> > something
> > > > like:
> > > >
> > > > "Outlook couldn't open custom form....the default form will be
used."
> > You
> > > > click ok and then a few seconds later it'll pop up again. I've
notice
> > it
> > > > anywhere in outlook, you can be resting on a contact, without
opening
> > the
> > > > contact to view it or anything, Outlook will pop up with the
message.
> > You
> > > > click ok, then sometimes a few seconds later it will pop up again.
> > > >
> > > > This is annoying. I don't know what it is. Why is it trying to open
> > forms
> > > > when the user isn't doing anything? It does it mostly while in the
> > inbox.
> > > > Can anyone help? Is there a way to turn this pop up box off from the
> > > > registry. It keeps popping up and WON'T stop. I've tried resetting
but
> > > still
> > > > that doesn't solve the problem.
> > > >
> > > > Thanks for your help!
> > > >
> > > > Anthony Smith....
> > > >
> > > > In God We Trust!
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Er, it's Sue, not Susan

"Anthony Smith" <anthony@peconet.com> wrote in message
news:%23KWSAJW9DHA.712@tk2msftngp13.phx.gbl...
> Thanks Susan! I'd did it, we'll see what happens!
> "Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message
> news:up2IzaN9DHA.4060@tk2msftngp13.phx.gbl...
> > Thanks for the additional information that this was happening on
messages
> > and you were using the reading pane.
> >
> > Try clearing the forms cache: Choose Tools | Options | Other | Advanced
> > Options | Custom Forms, then click Manage Forms, then Clear Cache.
> >
> > --
> > Sue Mosher, Outlook MVP
> > Author of
> > Microsoft Outlook Programming - Jumpstart for
> > Administrators, Power Users, and Developers
> > http://www.outlookcode.com/jumpstart.aspx
> >
> >
> > "Anthony Smith" <anthony@peconet.com> wrote in message
> > news:ewICiGN9DHA.400@tk2msftngp13.phx.gbl...
> > > Good Afternoon Sue,
> > >
> > > How are you? I'm blessed. Thanks for the response.
> > > I checked the view and in-cell editing is turned off.
> > >
> > > Is there a way to turn this error message pop up off? It keeps popping
> up,
> > > out of no where.
> > > Here is the exact error message:
> > >
> > > The custom form could not be opened. Outlook will use an Outlook form
> > > instead. The form required to view this message cannot be displayed.
> > > Contact your administrator.
> > >
> > > I'm noticing it happens more on email. The cursor will just be resting
> on
> > an
> > > email and then the error pops up. It happens on almost all new email,
> but
> > it
> > > does it also on older ones after a while. Running the inbox in preview
> > mode,
> > > with the reading pane to the right.
> > > Thanks again for your help. This is on my bosses computer, if I can't
> get
> > > this thing to stop I'll have to switch him back to office xp. He does
> like
> > > the new version, but not these popups though!(smile)
> > >
> > > --
> > >
> > > Sincerely,
> > > Anthony Smith
> > > Power Equipment Company
> > > anthony@peconet.com
> > > www.peconet.com
> > >
> > > "Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message
> > > news:e7$Ae0M9DHA.632@TK2MSFTNGP12.phx.gbl...
> > > > This might occur if you are using a view with in-cell editing turned
> on.
> > > > --
> > > > Sue Mosher, Outlook MVP
> > > > Author of
> > > > Microsoft Outlook Programming - Jumpstart for
> > > > Administrators, Power Users, and Developers
> > > > http://www.outlookcode.com/jumpstart.aspx
> > > >
> > > >
> > > > "Anthony Smith" <anthony@peconet.com> wrote in message
> > > > news:On8WsNK9DHA.3648@TK2MSFTNGP11.phx.gbl...
> > > > > Good Morning,
> > > > >
> > > > > I have a WinXP desktop and recently upgraded from Office XP to
> Office
> > > > 2003.
> > > > > This new version of Outlook is ok with the new looks and features,
> but
> > > > there
> > > > > seems to be quite a few bugs in it.
> > > > >
> > > > > We're using public folders. I had some custom forms I believe I
> design
> > > > them
> > > > > in Outlook 2000.
> > > > > They are forms for appt/journal/tasks for saving the data in a
> public
> > > > folder
> > > > > instead of the default personal folders. I did NOT make a custom
> > form
> > > > for
> > > > > email, that's fine.
> > > > >
> > > > > Anyway, I have a major problem. With the user not doing anything,
> > just
> > > > > cursor resting on an email in the inbox, the user keeps getting
> > > something
> > > > > like:
> > > > >
> > > > > "Outlook couldn't open custom form....the default form will be
> used."
> > > You
> > > > > click ok and then a few seconds later it'll pop up again. I've
> notice
> > > it
> > > > > anywhere in outlook, you can be resting on a contact, without
> opening
> > > the
> > > > > contact to view it or anything, Outlook will pop up with the
> message.
> > > You
> > > > > click ok, then sometimes a few seconds later it will pop up again.
> > > > >
> > > > > This is annoying. I don't know what it is. Why is it trying to
open
> > > forms
> > > > > when the user isn't doing anything? It does it mostly while in the
> > > inbox.
> > > > > Can anyone help? Is there a way to turn this pop up box off from
the
> > > > > registry. It keeps popping up and WON'T stop. I've tried resetting
> but
> > > > still
> > > > > that doesn't solve the problem.
> > > > >
> > > > > Thanks for your help!
> > > > >
> > > > > Anthony Smith....
> > > > >
> > > > > In God We Trust!
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>