OL 2000 and Symantec WinFax Starter Edition - Can send fax but cannot receive

I am using OL2000 and Symantec WinFax Starter Edition on a
Win98SE machine.

I have installed, uninstalled, installed and so on ..
following all of the procedures recommended but I am still
not able to RECEIVE faxes. I can SEND them, with or
without attachments. When someone tries to send me a fax,
everything on the system confirms that they are
communicating - the Symantec WinFax Starter Edition loads
and communicates, and says Receiving, OL sound alerts me
to the fact that something has been received but there is
nothing in my InBox.

Where am I going wrong? Any help would be much
appreciated.

Have you tried the troubleshooting steps outlined on this page:

http://www.slipstick.com/addins/SERVICES/winfaxse.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


Having searched the archives,
Giselle <sharework@uku.co.uk> typed:
| I am using OL2000 and Symantec WinFax Starter Edition on a
| Win98SE machine.
|
| I have installed, uninstalled, installed and so on ..
| following all of the procedures recommended but I am still
| not able to RECEIVE faxes. I can SEND them, with or
| without attachments. When someone tries to send me a fax,
| everything on the system confirms that they are
| communicating - the Symantec WinFax Starter Edition loads
| and communicates, and says Receiving, OL sound alerts me
| to the fact that something has been received but there is
| nothing in my InBox.
|
| Where am I going wrong? Any help would be much
| appreciated.

Yes, Milly, I have. I got this info before posting my
original message. Perhaps I should have said so!

I'm beginning to wonder whether my problems relate to my
actual BT line. I have BT Home Highway where I am not
using the BT USB Fax Modem provided (digital) because I've
been led to believe that fax in OL2000 will only work with
an analogue line - so I have my USRB 56kbps Fax Modem
(Class 0,1,2) attached to an an ordinary serial comm on my
PC and the phone is connected to one of the analogue holes
on my BT Home Highway Digital USB Box. The mystery of the
whole thing to me is that I am communicating with and
without file attachments via my current connection but any
fax that is sent to me seems to "drop out" of my Inbox
after the phone has rung, the Symantec WinFax launches,
communicates, and receives. If it's not the telephone
line (unable to receive data), then I wonder if it is
something on my PC "blocking" the incoming communication.
I have Norton Internet Security and wonder if something
there has been configured (not by me, I hasten to add as I
really don't understand the darned program!) to stop
incoming communications on a certain port.

This is a real pain - I've always been able to receive
faxes and it's only been the last few months that I just
can't get them.

Still looking for help!

Many thanks.
>-----Original Message-----
>Have you tried the troubleshooting steps outlined on this
page:
>
>http://www.slipstick.com/addins/SERVICES/winfaxse.htm
>
>--
>Milly Staples [MVP - Outlook]
>
>Post all replies to the group to keep the discussion
intact.
>
>
>Having searched the archives,
>Giselle <sharework@uku.co.uk> typed:
>| I am using OL2000 and Symantec WinFax Starter Edition
on a
>| Win98SE machine.
>|
>| I have installed, uninstalled, installed and so on ..
>| following all of the procedures recommended but I am
still
>| not able to RECEIVE faxes. I can SEND them, with or
>| without attachments. When someone tries to send me a
fax,
>| everything on the system confirms that they are
>| communicating - the Symantec WinFax Starter Edition
loads
>| and communicates, and says Receiving, OL sound alerts me
>| to the fact that something has been received but there
is
>| nothing in my InBox.
>|
>| Where am I going wrong? Any help would be much
>| appreciated.
>
>
>.
>

So if you read the information on that page, what do you see when you go to
Tools > Options > Fax > Modem > Properties?

--
Russ Valentine
[MVP-Outlook]
"Giselle" <sharework@uku.co.uk> wrote in message
news:005001c35f6e$f2bade40$a501280a@phx.gbl...
> Yes, Milly, I have. I got this info before posting my
> original message. Perhaps I should have said so!
>
> I'm beginning to wonder whether my problems relate to my
> actual BT line. I have BT Home Highway where I am not
> using the BT USB Fax Modem provided (digital) because I've
> been led to believe that fax in OL2000 will only work with
> an analogue line - so I have my USRB 56kbps Fax Modem
> (Class 0,1,2) attached to an an ordinary serial comm on my
> PC and the phone is connected to one of the analogue holes
> on my BT Home Highway Digital USB Box. The mystery of the
> whole thing to me is that I am communicating with and
> without file attachments via my current connection but any
> fax that is sent to me seems to "drop out" of my Inbox
> after the phone has rung, the Symantec WinFax launches,
> communicates, and receives. If it's not the telephone
> line (unable to receive data), then I wonder if it is
> something on my PC "blocking" the incoming communication.
> I have Norton Internet Security and wonder if something
> there has been configured (not by me, I hasten to add as I
> really don't understand the darned program!) to stop
> incoming communications on a certain port.
>
> This is a real pain - I've always been able to receive
> faxes and it's only been the last few months that I just
> can't get them.
>
> Still looking for help!
>
> Many thanks.
> >-----Original Message-----
> >Have you tried the troubleshooting steps outlined on this
> page:
> >
> >http://www.slipstick.com/addins/SERVICES/winfaxse.htm
> >
> >--
> >Milly Staples [MVP - Outlook]
> >
> >Post all replies to the group to keep the discussion
> intact.
> >
> >
> >Having searched the archives,
> >Giselle <sharework@uku.co.uk> typed:
> >| I am using OL2000 and Symantec WinFax Starter Edition
> on a
> >| Win98SE machine.
> >|
> >| I have installed, uninstalled, installed and so on ..
> >| following all of the procedures recommended but I am
> still
> >| not able to RECEIVE faxes. I can SEND them, with or
> >| without attachments. When someone tries to send me a
> fax,
> >| everything on the system confirms that they are
> >| communicating - the Symantec WinFax Starter Edition
> loads
> >| and communicates, and says Receiving, OL sound alerts me
> >| to the fact that something has been received but there
> is
> >| nothing in my InBox.
> >|
> >| Where am I going wrong? Any help would be much
> >| appreciated.
> >
> >
> >.
> >

Hi - I've made some progress today, which appears to
eliminate some problems I thought might be issues -
1. BT has sent me two faxes which I have received into my
InBox and which I can open and read. BT confirmed the
line (analogue line on my BT Digital USB Home Highway)
connected to my analogue modem as opposed to the BT
provided software based USB Fax Modem) is receiving data.
2. Immediately afterwards I asked three offices,
Peterborough, Leicester and March (Cambs) to fax me.
3. This was the result. Symantec WinFax SE loaded
(automatically), communicated, received and, as usual, I
can see "Fax Received" at the top of my preview for InBox
for probably a second, get "the beep" of my new "mail" and
then the Fax Received completely drops out and vanishes
into thin air!

Re disabling NIS and NAV, I had already tried this before
my original post - no impact. I wasn't surprised by
comments about Norton - often wonder why I ever installed
any of their stuff - so disabling was one of my first
courses of action.

I know this may sound absolutely stupid but does OL Rules,
where I have Junk Senders/Adult Senders permanently delete
incoming e-mail also work on faxes? I was wondering if OL
was treating the incoming faxes, from the three locations
I am obviously having communication problems with, (which
may not have a header, details of sender, etc.,) as Junk e-
mail? I'm just completely perplexed now I have actually
been able to receive a fax from another source.

I suppose I have to look at incompatibility but the three
fax machines at their locations are (1) brand new BT fax
and Samsung (2) Samsung and (3) HP. They're sending
successfully to everyone inside/outside of the group OK so
why not to me? Scream!

By the way Ross, although the machine I'm dealing with now
is W98 SE, I have also tried from my Armada (WinNT4) using
my USR 3Com external 56 kbps Fax Modem and alternatively
with Global PC card modem. Same problems.

Now I've received a fax via BT on their line checking,
it's just got to be a problem at the offices I'm trying to
deal with - hasn't it?

I think what I must do now is physically look at the
configuration of one hardware modem at one of the
locations. Do you think?

Many thanks for keeping this flow going! If I find out
that it is just a compatibility problem, I just won't be
able to believe it. I will come back to newsgroup later
anyway to see what you think about the "stupid" statement
re e-mail.

>-----Original Message-----
>Me, harsh? No way. Try the Windows XP print_fax group if
you want to see
>some harsh responders. They scare me.
>
>I don't see many clues here. Those settings look fine and
seem to indicate
>that your analog modem was detected and configured
correctly. You lost me on
>that "BT Home Highway Digital USB Box" bit. I have no
idea what that is, but
>presumably it allows a pass through of a standard analog
phone line.
>
>My money would be on the Norton Internet Security. It's
been notorious for
>causing problems with other TAPI based fax software (like
Windows XP Fax).
>And if you could once receive faxes with WinFax SE but
now cannot, it's the
>most likely culprit. Have you tried disabling it when you
receive a fax?
>What OS are you running?
>--
>Russ Valentine
>[MVP-Outlook]
>"Giselle" <sharework@uku.co.uk> wrote in message
>news:03c001c3604a$f8349d70$a401280a@phx.gbl...
>> Oh dear - without offence meant, I was dreading Russ
>> responding. Because he can be so harsh with "us
>> amateurs" - especially when we're stupid and don't give
>> enough info. Anyway, Russ thank you for responding.
>>
>> My Properties say:
>>
>> General Tab:
>> ommunications Port - Initialise at 19,200 bps.
>> Fax/Modem Type: Class 1 (default set up after using
>> olfsetup.exe) although I can select Class 2.
>>
>> Fax Tab:
>> My modem is connected to a regular telephone line
(versus
>> a cellular).
>> Transmission speed: Maximum - As fast as possible.
>> Minimum: Send at any rate. (N.B. 19200 is not an
option
>> under either of these headings).
>> Initialisation string sequence:
>> 1. Initialisation String Sequence:
>> AT&F&D2&C1&H1&R2&I0S7=55.
>> 2.ATS36=0.
>> Flow AT&H1&R2&I0.
>> Use Hardware Flow: Checked.
>> Reset: ATZ.
>>
>> Options Tab:
>> ECM for sending is checked.
>> ECM for receiving is checked.
>> High speed compression (2D) is checked.
>>
>> I hope this gives you a clue as to where I'm going
wrong.
>> As I said, no problems sending - just cannot see any new
>> faxes received. By the way, I installed the Symantec
>> update for the viewer which works fine when I try open
>> faxes I have previously received.
>>
>> Thank you for looking at this for me. If I can provide
>> any further information, please respond (kindly, I
>> hope!).
>>
>>
>> >-----Original Message-----
>> >So if you read the information on that page, what do
you
>> see when you go to
>> >Tools > Options > Fax > Modem > Properties?
>> >
>> >--
>> >Russ Valentine
>> >[MVP-Outlook]
>> >"Giselle" <sharework@uku.co.uk> wrote in message
>> >news:005001c35f6e$f2bade40$a501280a@phx.gbl...
>> >> Yes, Milly, I have. I got this info before posting my
>> >> original message. Perhaps I should have said so!
>> >>
>> >> I'm beginning to wonder whether my problems relate
to my
>> >> actual BT line. I have BT Home Highway where I am
not
>> >> using the BT USB Fax Modem provided (digital) because
>> I've
>> >> been led to believe that fax in OL2000 will only work
>> with
>> >> an analogue line - so I have my USRB 56kbps Fax Modem
>> >> (Class 0,1,2) attached to an an ordinary serial comm
on
>> my
>> >> PC and the phone is connected to one of the analogue
>> holes
>> >> on my BT Home Highway Digital USB Box. The mystery
of
>> the
>> >> whole thing to me is that I am communicating with and
>> >> without file attachments via my current connection
but
>> any
>> >> fax that is sent to me seems to "drop out" of my
Inbox
>> >> after the phone has rung, the Symantec WinFax
launches,
>> >> communicates, and receives. If it's not the
telephone
>> >> line (unable to receive data), then I wonder if it is
>> >> something on my PC "blocking" the incoming
>> communication.
>> >> I have Norton Internet Security and wonder if
something
>> >> there has been configured (not by me, I hasten to add
>> as I
>> >> really don't understand the darned program!) to stop
>> >> incoming communications on a certain port.
>> >>
>> >> This is a real pain - I've always been able to
receive
>> >> faxes and it's only been the last few months that I
just
>> >> can't get them.
>> >>
>> >> Still looking for help!
>> >>
>> >> Many thanks.
>> >> >-----Original Message-----
>> >> >Have you tried the troubleshooting steps outlined on
>> this
>> >> page:
>> >> >
>> >>
>http://www.slipstick.com/addins/SERVICES/winfaxse.htm
>> >> >
>> >> >--
>> >> >Milly Staples [MVP - Outlook]
>> >> >
>> >> >Post all replies to the group to keep the discussion
>> >> intact.
>> >> >
>> >> >
>> >> >Having searched the archives,
>> >> >Giselle <sharework@uku.co.uk> typed:
>> >> >| I am using OL2000 and Symantec WinFax Starter
Edition
>> >> on a
>> >> >| Win98SE machine.
>> >> >|
>> >> >| I have installed, uninstalled, installed and so
on ..
>> >> >| following all of the procedures recommended but I
am
>> >> still
>> >> >| not able to RECEIVE faxes. I can SEND them, with
or
>> >> >| without attachments. When someone tries to send
me a
>> >> fax,
>> >> >| everything on the system confirms that they are
>> >> >| communicating - the Symantec WinFax Starter
Edition
>> >> loads
>> >> >| and communicates, and says Receiving, OL sound
>> alerts me
>> >> >| to the fact that something has been received but
>> there
>> >> is
>> >> >| nothing in my InBox.
>> >> >|
>> >> >| Where am I going wrong? Any help would be much
>> >> >| appreciated.
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

Well, Russ, maybe it was such a stupid statement about e-
mail. I'll cut my Junk/Adult Senders text files to floppy
so should have completely clean files and then get these
fax tests sent to me again. I'm getting excited now that
you think it might be something I can resolve. Will check
in with you later with the results.

Many thanks again for keeping this up!

>-----Original Message-----
>If you hear the fax message being received and the fax
message is actually
>makes it into your Outlook Inbox (however briefly), then
the problem is far
>more likely to do with your Outlook configuration than
WinFax SE, your modem
>or its settings.
>Look for any filters, sorts or rules that you have set up
on your Inbox
>Folder.
>--
>Russ Valentine
>[MVP-Outlook]
>"Giselle" <sharework@uku.co.uk> wrote in message
>news:0a4201c360ed$32ae3860$a001280a@phx.gbl...
>> Hi - I've made some progress today, which appears to
>> eliminate some problems I thought might be issues -
>> 1. BT has sent me two faxes which I have received into
my
>> InBox and which I can open and read. BT confirmed the
>> line (analogue line on my BT Digital USB Home Highway)
>> connected to my analogue modem as opposed to the BT
>> provided software based USB Fax Modem) is receiving
data.
>> 2. Immediately afterwards I asked three offices,
>> Peterborough, Leicester and March (Cambs) to fax me.
>> 3. This was the result. Symantec WinFax SE loaded
>> (automatically), communicated, received and, as usual, I
>> can see "Fax Received" at the top of my preview for
InBox
>> for probably a second, get "the beep" of my new "mail"
and
>> then the Fax Received completely drops out and vanishes
>> into thin air!
>>
>> Re disabling NIS and NAV, I had already tried this
before
>> my original post - no impact. I wasn't surprised by
>> comments about Norton - often wonder why I ever
installed
>> any of their stuff - so disabling was one of my first
>> courses of action.
>>
>> I know this may sound absolutely stupid but does OL
Rules,
>> where I have Junk Senders/Adult Senders permanently
delete
>> incoming e-mail also work on faxes? I was wondering if
OL
>> was treating the incoming faxes, from the three
locations
>> I am obviously having communication problems with,
(which
>> may not have a header, details of sender, etc.,) as
Junk e-
>> mail? I'm just completely perplexed now I have actually
>> been able to receive a fax from another source.
>>
>> I suppose I have to look at incompatibility but the
three
>> fax machines at their locations are (1) brand new BT fax
>> and Samsung (2) Samsung and (3) HP. They're sending
>> successfully to everyone inside/outside of the group OK
so
>> why not to me? Scream!
>>
>> By the way Ross, although the machine I'm dealing with
now
>> is W98 SE, I have also tried from my Armada (WinNT4)
using
>> my USR 3Com external 56 kbps Fax Modem and alternatively
>> with Global PC card modem. Same problems.
>>
>> Now I've received a fax via BT on their line checking,
>> it's just got to be a problem at the offices I'm trying
to
>> deal with - hasn't it?
>>
>> I think what I must do now is physically look at the
>> configuration of one hardware modem at one of the
>> locations. Do you think?
>>
>> Many thanks for keeping this flow going! If I find out
>> that it is just a compatibility problem, I just won't be
>> able to believe it. I will come back to newsgroup later
>> anyway to see what you think about the "stupid"
statement
>> re e-mail.
>>
>> >-----Original Message-----
>> >Me, harsh? No way. Try the Windows XP print_fax group
if
>> you want to see
>> >some harsh responders. They scare me.
>> >
>> >I don't see many clues here. Those settings look fine
and
>> seem to indicate
>> >that your analog modem was detected and configured
>> correctly. You lost me on
>> >that "BT Home Highway Digital USB Box" bit. I have no
>> idea what that is, but
>> >presumably it allows a pass through of a standard
analog
>> phone line.
>> >
>> >My money would be on the Norton Internet Security. It's
>> been notorious for
>> >causing problems with other TAPI based fax software
(like
>> Windows XP Fax).
>> >And if you could once receive faxes with WinFax SE but
>> now cannot, it's the
>> >most likely culprit. Have you tried disabling it when
you
>> receive a fax?
>> >What OS are you running?
>> >--
>> >Russ Valentine
>> >[MVP-Outlook]
>> >"Giselle" <sharework@uku.co.uk> wrote in message
>> >news:03c001c3604a$f8349d70$a401280a@phx.gbl...
>> >> Oh dear - without offence meant, I was dreading Russ
>> >> responding. Because he can be so harsh with "us
>> >> amateurs" - especially when we're stupid and don't
give
>> >> enough info. Anyway, Russ thank you for responding.
>> >>
>> >> My Properties say:
>> >>
>> >> General Tab:
>> >> ommunications Port - Initialise at 19,200 bps.
>> >> Fax/Modem Type: Class 1 (default set up after using
>> >> olfsetup.exe) although I can select Class 2.
>> >>
>> >> Fax Tab:
>> >> My modem is connected to a regular telephone line
>> (versus
>> >> a cellular).
>> >> Transmission speed: Maximum - As fast as possible.
>> >> Minimum: Send at any rate. (N.B. 19200 is not an
>> option
>> >> under either of these headings).
>> >> Initialisation string sequence:
>> >> 1. Initialisation String Sequence:
>> >> AT&F&D2&C1&H1&R2&I0S7=55.
>> >> 2.ATS36=0.
>> >> Flow AT&H1&R2&I0.
>> >> Use Hardware Flow: Checked.
>> >> Reset: ATZ.
>> >>
>> >> Options Tab:
>> >> ECM for sending is checked.
>> >> ECM for receiving is checked.
>> >> High speed compression (2D) is checked.
>> >>
>> >> I hope this gives you a clue as to where I'm going
>> wrong.
>> >> As I said, no problems sending - just cannot see any
new
>> >> faxes received. By the way, I installed the Symantec
>> >> update for the viewer which works fine when I try
open
>> >> faxes I have previously received.
>> >>
>> >> Thank you for looking at this for me. If I can
provide
>> >> any further information, please respond (kindly, I
>> >> hope!).
>> >>
>> >>
>> >> >-----Original Message-----
>> >> >So if you read the information on that page, what do
>> you
>> >> see when you go to
>> >> >Tools > Options > Fax > Modem > Properties?
>> >> >
>> >> >--
>> >> >Russ Valentine
>> >> >[MVP-Outlook]
>> >> >"Giselle" <sharework@uku.co.uk> wrote in message
>> >> >news:005001c35f6e$f2bade40$a501280a@phx.gbl...
>> >> >> Yes, Milly, I have. I got this info before
posting my
>> >> >> original message. Perhaps I should have said so!
>> >> >>
>> >> >> I'm beginning to wonder whether my problems relate
>> to my
>> >> >> actual BT line. I have BT Home Highway where I am
>> not
>> >> >> using the BT USB Fax Modem provided (digital)
because
>> >> I've
>> >> >> been led to believe that fax in OL2000 will only
work
>> >> with
>> >> >> an analogue line - so I have my USRB 56kbps Fax
Modem
>> >> >> (Class 0,1,2) attached to an an ordinary serial
comm
>> on
>> >> my
>> >> >> PC and the phone is connected to one of the
analogue
>> >> holes
>> >> >> on my BT Home Highway Digital USB Box. The
mystery
>> of
>> >> the
>> >> >> whole thing to me is that I am communicating with
and
>> >> >> without file attachments via my current connection
>> but
>> >> any
>> >> >> fax that is sent to me seems to "drop out" of my
>> Inbox
>> >> >> after the phone has rung, the Symantec WinFax
>> launches,
>> >> >> communicates, and receives. If it's not the
>> telephone
>> >> >> line (unable to receive data), then I wonder if
it is
>> >> >> something on my PC "blocking" the incoming
>> >> communication.
>> >> >> I have Norton Internet Security and wonder if
>> something
>> >> >> there has been configured (not by me, I hasten to
add
>> >> as I
>> >> >> really don't understand the darned program!) to
stop
>> >> >> incoming communications on a certain port.
>> >> >>
>> >> >> This is a real pain - I've always been able to
>> receive
>> >> >> faxes and it's only been the last few months that
I
>> just
>> >> >> can't get them.
>> >> >>
>> >> >> Still looking for help!
>> >> >>
>> >> >> Many thanks.
>> >> >> >-----Original Message-----
>> >> >> >Have you tried the troubleshooting steps
outlined on
>> >> this
>> >> >> page:
>> >> >> >
>> >> >>
>> >http://www.slipstick.com/addins/SERVICES/winfaxse.htm
>> >> >> >
>> >> >> >--
>> >> >> >Milly Staples [MVP - Outlook]
>> >> >> >
>> >> >> >Post all replies to the group to keep the
discussion
>> >> >> intact.
>> >> >> >
>> >> >> >
>> >> >> >Having searched the archives,
>> >> >> >Giselle <sharework@uku.co.uk> typed:
>> >> >> >| I am using OL2000 and Symantec WinFax Starter
>> Edition
>> >> >> on a
>> >> >> >| Win98SE machine.
>> >> >> >|
>> >> >> >| I have installed, uninstalled, installed and so
>> on ..
>> >> >> >| following all of the procedures recommended
but I
>> am
>> >> >> still
>> >> >> >| not able to RECEIVE faxes. I can SEND them,
with
>> or
>> >> >> >| without attachments. When someone tries to
send
>> me a
>> >> >> fax,
>> >> >> >| everything on the system confirms that they are
>> >> >> >| communicating - the Symantec WinFax Starter
>> Edition
>> >> >> loads
>> >> >> >| and communicates, and says Receiving, OL sound
>> >> alerts me
>> >> >> >| to the fact that something has been received
but
>> >> there
>> >> >> is
>> >> >> >| nothing in my InBox.
>> >> >> >|
>> >> >> >| Where am I going wrong? Any help would be much
>> >> >> >| appreciated.
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>