Resource scheduling is one action behind

Hello all,

We currently run Small Business Server 2003 (Exchange
Server 2003 / Windows 2003 Server environment) with a mix
of Windows 2000 and Windows XP based client machines. All
clients are using Outlook 2003. We have programmed a
custom form for event scheduling (used instead of the
default appointment form) and have allowed users to book
any created resource according to their individual needs.

The users are experiencing a problem when they attempt to
book one or more resources. The problem is that the Busy
Status for the resource in the appointment is always one
behind what it actually should be in the scheduler. For
example, If the busy status on an appointment is set to
Tentative and I change it to Busy, resend, reopen the
appointment and check the Scheduling tab all attendees
will be updated with the new information. However the
resource will still show it's busy status on the schedule
as being Tentative. If I resend the appointment, reopen
and check the Scheduling tab, the resource updates
correctly to busy. This happens consistently with our
custom appointment form as well as the default appointment
form in Outlook.

After calling Microsoft support, I was told that this
issue may be based on what the representative
called "hidden rules" and timing constraints that Exchange
uses when updating scheduler information. However, this
does not seem to be the case since busy status for the
resource is updated correctly on a resend. If these
actions were being placed in some kind of queue, I would
assume that they would pile up rather than performing any
action. It is also important to note that no matter how
much time lapses, the resource schedule never updates
properly on a single send. It is only when the
appointment is reopened and resent that the resource
schedule updates properly.

Any help, information, or suggestions would be greatly
appreciated.

Thanks,

Neil Dittmar
Software Developer
Aurora Information Systems

Have you checked whether you get the same behavior in Cached Exchange mode
and classic online mode?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Neil Dittmar" <anonymous@discussions.microsoft.com> wrote in message
news:0b6001c48b7f$8253e460$a301280a@phx.gbl...
> Hello all,
>
> We currently run Small Business Server 2003 (Exchange
> Server 2003 / Windows 2003 Server environment) with a mix
> of Windows 2000 and Windows XP based client machines. All
> clients are using Outlook 2003. We have programmed a
> custom form for event scheduling (used instead of the
> default appointment form) and have allowed users to book
> any created resource according to their individual needs.
>
> The users are experiencing a problem when they attempt to
> book one or more resources. The problem is that the Busy
> Status for the resource in the appointment is always one
> behind what it actually should be in the scheduler. For
> example, If the busy status on an appointment is set to
> Tentative and I change it to Busy, resend, reopen the
> appointment and check the Scheduling tab all attendees
> will be updated with the new information. However the
> resource will still show it's busy status on the schedule
> as being Tentative. If I resend the appointment, reopen
> and check the Scheduling tab, the resource updates
> correctly to busy. This happens consistently with our
> custom appointment form as well as the default appointment
> form in Outlook.
>
> After calling Microsoft support, I was told that this
> issue may be based on what the representative
> called "hidden rules" and timing constraints that Exchange
> uses when updating scheduler information. However, this
> does not seem to be the case since busy status for the
> resource is updated correctly on a resend. If these
> actions were being placed in some kind of queue, I would
> assume that they would pile up rather than performing any
> action. It is also important to note that no matter how
> much time lapses, the resource schedule never updates
> properly on a single send. It is only when the
> appointment is reopened and resent that the resource
> schedule updates properly.
>
> Any help, information, or suggestions would be greatly
> appreciated.
>
> Thanks,
>
> Neil Dittmar
> Software Developer
> Aurora Information Systems