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Word and Excel crashes and blue screens PC

 
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Old 08-07-2003, 02:48 PM   #1
Mike Goodson
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Default Word and Excel crashes and blue screens PC


Hi all,

I am running XP with all latest critical updates etc with Office XP running
SP2. Recently whenever I open Word or Excel and "save" or "save as", my PC
blue screens and restarts!! Also have NAV corporate, it doesn't integrate
with Office. When the PC restarts and Ii send an error report I am told that
"Microsoft" doesn't know the fix but they think its a device driver error!!
Someone else here at the office has the same issue with XP with Office 2000.
Any clues?
Please don't just cut and paste a link to www.mvps.org............, I have
already looked there, they only seem to deal with older "cannot open Word"
issues.

Many thanks in advance,

Mike


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Old 11-07-2003, 03:53 PM   #2
Mike Goodson
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Default Re: Word and Excel crashes and blue screens PC

If anyone is interested...............I resolved the issue. It was a corrupt
display driver, updated it now all fine.

Mike

"Mike Goodson" <mikegoodson@nospam.com> wrote in message
news:uZRM%23AWRDHA.2768@tk2msftngp13.phx.gbl...
> Hi all,
>
> I am running XP with all latest critical updates etc with Office XP

running
> SP2. Recently whenever I open Word or Excel and "save" or "save as", my PC
> blue screens and restarts!! Also have NAV corporate, it doesn't integrate
> with Office. When the PC restarts and Ii send an error report I am told

that
> "Microsoft" doesn't know the fix but they think its a device driver

error!!
> Someone else here at the office has the same issue with XP with Office

2000.
> Any clues?
> Please don't just cut and paste a link to www.mvps.org............, I have
> already looked there, they only seem to deal with older "cannot open Word"
> issues.
>
> Many thanks in advance,
>
> Mike
>
>



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