resolution not supported

Some Excel files will not print to the printer (usually a
Konica Multifunction device). The status of the printer
queue will state: "resolution not supported", which then
holds up other queued up jobs. The problem occurs from all
versions of windows operating systems. This problem is
occurring all over the university.
Could someone tell me how we can make these files print.
I am happy to provide more information or a file.
Nightmare for our clients