Article 315352 may have wrong registry path

hi, I recieved an error installing Adobe acrobat 6.0 into
my windows 2000 profesional machine. I have 256 memory and
a empty 30 gb hard drive. I kept getting an error message
during installation saying
"Error 1606. Could Not Access Network Location <Common
Administrative Tools>.All Users\" Error Message When You
Install a Program".
I searched Adobes help site and called Adobe. They said to
refer to Microsoft Knowledge Base Article - 315352
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;315352)

Here is the real problem. The article describes changing
the registry key called "Common Administrative Tools" in
the
path 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\Explorer\User Shell Folders'
and editing the string in it to "%ALLUSERSPROFILE%\Start
Menu\Programs\Administrative Tools"

The problem is that path that I have in my registry
doesn't have the key "Common Administrative Tools". I also
tried to check other Windows 2000 machines and Windows XP
machines if they have the same registry settings and they
didn't. So either Microsoft may have given us the wrong
Path or maybe Something else is wrong. I did find
the "common administrative tools " key in a different
folder called Shell Folders. I tried to edit this key by
adding in those lines to the sting but after i reboot the
system to save the changes, it reverts back to its
original setting which is "C:\Documents and Settings\All
Users\Start Menu\Programs\Administrative Tools"

Overall I cant go by that article. You can try to see if
the path in your registry has key in it or it is exactly
as microsoft describes. I would love to get rid of this
1606 error and be able to install the program without
problems. Does anyone have any clue to what i should do?
thanks
Gab

It does seem there's a problem with the KB article. I don't find it on my
Windows XP Pro machine either. The way it is supposed to work is the Reg_Sz
strings in \Shell Folders will always resolve to the Reg_Expand_Sz strings
in \User Shell Folders, hence the reason you can't edit \Shell Folders I'll
submit the article for review. If I do hear something on it I'll post back
or send you an e-mail.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]

"Gab" wrote:
> hi, I recieved an error installing Adobe acrobat 6.0 into
> my windows 2000 profesional machine. I have 256 memory and
> a empty 30 gb hard drive. I kept getting an error message
> during installation saying
> "Error 1606. Could Not Access Network Location <Common
> Administrative Tools>.All Users\" Error Message When You
> Install a Program".
> I searched Adobes help site and called Adobe. They said to
> refer to Microsoft Knowledge Base Article - 315352
> (http://support.microsoft.com/default.aspx?scid=kb;en-
> us;315352)
>
> Here is the real problem. The article describes changing
> the registry key called "Common Administrative Tools" in
> the
> path 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
> Version\Explorer\User Shell Folders'
> and editing the string in it to "%ALLUSERSPROFILE%\Start
> Menu\Programs\Administrative Tools"
>
> The problem is that path that I have in my registry
> doesn't have the key "Common Administrative Tools". I also
> tried to check other Windows 2000 machines and Windows XP
> machines if they have the same registry settings and they
> didn't. So either Microsoft may have given us the wrong
> Path or maybe Something else is wrong. I did find
> the "common administrative tools " key in a different
> folder called Shell Folders. I tried to edit this key by
> adding in those lines to the sting but after i reboot the
> system to save the changes, it reverts back to its
> original setting which is "C:\Documents and Settings\All
> Users\Start Menu\Programs\Administrative Tools"
>
> Overall I cant go by that article. You can try to see if
> the path in your registry has key in it or it is exactly
> as microsoft describes. I would love to get rid of this
> 1606 error and be able to install the program without
> problems. Does anyone have any clue to what i should do?
> thanks
> Gab
>

To tell you the truth. The real message is "Error 1606.
Could Not Access Network Location 8\startup.

Maybe if i could figure out what key "8\startup " refers
to, i can either edit or delete it to solve the problem.
any clues??


>-----Original Message-----
>Gab wrote in news:0c2601c347bb$30dc3460$a301280a@phx.gbl:
>
>> hi, I recieved an error installing Adobe acrobat 6.0
into
>> my windows 2000 profesional machine. I have 256 memory
and
>> a empty 30 gb hard drive. I kept getting an error
message
>> during installation saying
>> "Error 1606. Could Not Access Network Location <Common
>> Administrative Tools>.All Users\" Error Message When
You
>> Install a Program".
>> I searched Adobes help site and called Adobe. They said
to
>> refer to Microsoft Knowledge Base Article - 315352
>> (http://support.microsoft.com/default.aspx?scid=kb;en-
>> us;315352)
>>
>> Here is the real problem. The article describes
changing
>> the registry key called "Common Administrative Tools"
in
>> the
>>
path 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
>> Version\Explorer\User Shell Folders'
>> and editing the string in it to "%ALLUSERSPROFILE%
\Start
>> Menu\Programs\Administrative Tools"
>>
>> The problem is that path that I have in my registry
>> doesn't have the key "Common Administrative Tools". I
also
>> tried to check other Windows 2000 machines and Windows
XP
>> machines if they have the same registry settings and
they
>> didn't. So either Microsoft may have given us the wrong
>> Path or maybe Something else is wrong. I did find
>> the "common administrative tools " key in a different
>> folder called Shell Folders. I tried to edit this key
by
>> adding in those lines to the sting but after i reboot
the
>> system to save the changes, it reverts back to its
>> original setting which is "C:\Documents and
Settings\All
>> Users\Start Menu\Programs\Administrative Tools"
>>
>> Overall I cant go by that article. You can try to see
if
>> the path in your registry has key in it or it is
exactly
>> as microsoft describes. I would love to get rid of this
>> 1606 error and be able to install the program without
>> problems. Does anyone have any clue to what i should do?
>> thanks
>
>That article appears to be for XP only. It may or may
not be
>accurate (no XP here). For W2k here there is no
AdminTools for
>ALLUSERS specified in the "User Shell Folders" HKLM nor
in the HKCU.
>
>In W2K the information is (as you say) stored in REG-SZ
at (in my
>case):
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Explorer
>\Shell Folders\
>Common Administrative Tools = C:\Documents and
Settings\All Users
>\Start Menu\Programs\Administrative Tools
>And that value was created based on below at the time the
account was
>created.
>
>You may want to verify the Expand-string at:
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion
>\ProfileList\
>ProfilesDirectory = %SystemDrive%\Documents and Settings
>
>And perhaps verify the location exists and has sufficient
>permissions.
>
>Don't know if that helps at all though.
>
>In HKCU there is an entry to the account's (not global)
location:
>HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Explorer
>\Shell Folders\
>Administrative Tools = C:\Documents and
Settings\<USERID>\Start Menu
>\Programs\Administrative Tools
>
>.
>

Gab wrote in news:0c4401c34ada$29c33210$a301280a@phx.gbl:

> To tell you the truth. The real message is "Error 1606.
> Could Not Access Network Location 8\startup.
>
> Maybe if i could figure out what key "8\startup " refers
> to, i can either edit or delete it to solve the problem.
> any clues??

Sorry. Not a clue here. Weird. I suppose you have searched the
registry for "8\startup". I suggest you get REGMON.EXE from
www.sysinternals.com (free)
and attempt to locate the registry key/value that is being accessed.
That might yield some clues perhaps.

>
>
>>-----Original Message-----
>>Gab wrote in news:0c2601c347bb$30dc3460$a301280a@phx.gbl:
>>
>>> hi, I recieved an error installing Adobe acrobat 6.0
> into
>>> my windows 2000 profesional machine. I have 256 memory
> and
>>> a empty 30 gb hard drive. I kept getting an error
> message
>>> during installation saying
>>> "Error 1606. Could Not Access Network Location <Common
>>> Administrative Tools>.All Users\" Error Message When
> You
>>> Install a Program".
>>> I searched Adobes help site and called Adobe. They said
> to
>>> refer to Microsoft Knowledge Base Article - 315352
>>> (http://support.microsoft.com/default.aspx?scid=kb;en-
>>> us;315352)
>>>
>>> Here is the real problem. The article describes
> changing
>>> the registry key called "Common Administrative Tools"
> in
>>> the
>>>
> path 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
>>> Version\Explorer\User Shell Folders'
>>> and editing the string in it to "%ALLUSERSPROFILE%
> \Start
>>> Menu\Programs\Administrative Tools"
>>>
>>> The problem is that path that I have in my registry
>>> doesn't have the key "Common Administrative Tools". I
> also
>>> tried to check other Windows 2000 machines and Windows
> XP
>>> machines if they have the same registry settings and
> they
>>> didn't. So either Microsoft may have given us the wrong
>>> Path or maybe Something else is wrong. I did find
>>> the "common administrative tools " key in a different
>>> folder called Shell Folders. I tried to edit this key
> by
>>> adding in those lines to the sting but after i reboot
> the
>>> system to save the changes, it reverts back to its
>>> original setting which is "C:\Documents and
> Settings\All
>>> Users\Start Menu\Programs\Administrative Tools"
>>>
>>> Overall I cant go by that article. You can try to see
> if
>>> the path in your registry has key in it or it is
> exactly
>>> as microsoft describes. I would love to get rid of this
>>> 1606 error and be able to install the program without
>>> problems. Does anyone have any clue to what i should do?
>>> thanks
>>
>>That article appears to be for XP only. It may or may
> not be
>>accurate (no XP here). For W2k here there is no
> AdminTools for
>>ALLUSERS specified in the "User Shell Folders" HKLM nor
> in the HKCU.
>>
>>In W2K the information is (as you say) stored in REG-SZ
> at (in my
>>case):
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> on\Explorer
>>\Shell Folders\
>>Common Administrative Tools = C:\Documents and
> Settings\All Users
>>\Start Menu\Programs\Administrative Tools
>>And that value was created based on below at the time the
> account was
>>created.
>>
>>You may want to verify the Expand-string at:
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> NT\CurrentVersion
>>\ProfileList\
>>ProfilesDirectory = %SystemDrive%\Documents and Settings
>>
>>And perhaps verify the location exists and has sufficient
>>permissions.
>>
>>Don't know if that helps at all though.
>>
>>In HKCU there is an entry to the account's (not global)
> location:
>>HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
> n\Explorer
>>\Shell Folders\
>>Administrative Tools = C:\Documents and
> Settings\<USERID>\Start Menu
>>\Programs\Administrative Tools
>>
>>.
>>