urgent need of technical help

I have a Toshiba laptop which came with Windows XP
software. I have recently subscribed to an ADSL provider
for internet services (cable). However I am now having
great difficulty getting internet connection at all. I
sometimes manage to get to the provider home page via the
Internet Explorer icon, the system then goes into a page
(blue screen) of script and restarts automatically. A
small Microsoft Windows screen comes up with the following
message:

Le systeme a recupere d'une erreur serieuse.
Un journal de cette erreur a ete cree. Veuillez signaler
ce probleme a Microsoft.
Nous avons cree un rapport d'erreurs que vous pouvez
envoyer pour nous aider a ameliorer la qualite de
l'Microsoft Windows. Nous traitons vos rapports
confidentiellement et anonyment.

Appropriate buttons allow for automatic transmission of
this message presumably to some technical centre. i
continue nonetheless to have this problem which prevents
me accessing internet. I urgently need to sort this
problem. Sould this be of any use, I have also seen at
some point in a screen saying: Likely caused by surf board
4100/4200 (netmotcm.sfs).

Can I get some technical help from Microsoft in solving
this problem.

Any help and advice would be greatly appreciated.
Lucy

In the still of the night, on 06 Apr 2004, "Lucy" <ldshoareau@yahoo.ie>
howled:

> I have a Toshiba laptop which came with Windows XP
> software. I have recently subscribed to an ADSL provider
> for internet services (cable). However I am now having
> great difficulty getting internet connection at all. I
> sometimes manage to get to the provider home page via the
> Internet Explorer icon, the system then goes into a page
> (blue screen) of script and restarts automatically. A
> small Microsoft Windows screen comes up with the following
> message:
>
> Le systeme a recupere d'une erreur serieuse.
> Un journal de cette erreur a ete cree. Veuillez signaler
> ce probleme a Microsoft.
> Nous avons cree un rapport d'erreurs que vous pouvez
> envoyer pour nous aider a ameliorer la qualite de
> l'Microsoft Windows. Nous traitons vos rapports
> confidentiellement et anonyment.
>
> Appropriate buttons allow for automatic transmission of
> this message presumably to some technical centre. i
> continue nonetheless to have this problem which prevents
> me accessing internet. I urgently need to sort this
> problem. Sould this be of any use, I have also seen at
> some point in a screen saying: Likely caused by surf board
> 4100/4200 (netmotcm.sfs).
>
> Can I get some technical help from Microsoft in solving
> this problem.
>
> Any help and advice would be greatly appreciated.
> Lucy
>

The message you're seeing is standard; the data sent goes to Microsoft where
they presumably analyze the data and, in some cases, they actually provide
solutions.

You have several options for support:
- If this is a new laptop, you should be able to get support from the vendor
that sold you the machine
- You should be able to get support from the ADSL vendor
- If the XP loaded on the Toshiba was purchased separately from the laptop,
you can get support from Microsoft (for a cost, unless you are within the
free support time period)

--
Skorpion (CET)

-------------------------------------------------------------
People who wear Halloween costumes are sometimes mistaken for
monsters.
-- Bruce Sterling
-------------------------------------------------------------

I have exactly the same problems with Windows XP and Cable
Internet access when using PC-Cillin (2003, I seem to
remember). It turned out to be something to do with the PC-
Cillin firewall utility. The way I got round it was to
uninstall PC-Cillin, then re-install it, but WITHOUT
installing the firewall option. Next, I had to make sure
that Windows XP's own firewall was not being used, then
finally installed the PC-Cillin firewall option.
Ever since then evrything has been fine.


>-----Original Message-----
>In the still of the night, on 06 Apr 2004, "Lucy"
<ldshoareau@yahoo.ie>
>howled:
>
>> I have a Toshiba laptop which came with Windows XP
>> software. I have recently subscribed to an ADSL
provider
>> for internet services (cable). However I am now having
>> great difficulty getting internet connection at all. I
>> sometimes manage to get to the provider home page via
the
>> Internet Explorer icon, the system then goes into a
page
>> (blue screen) of script and restarts automatically. A
>> small Microsoft Windows screen comes up with the
following
>> message:
>>
>> Le systeme a recupere d'une erreur serieuse.
>> Un journal de cette erreur a ete cree. Veuillez
signaler
>> ce probleme a Microsoft.
>> Nous avons cree un rapport d'erreurs que vous pouvez
>> envoyer pour nous aider a ameliorer la qualite de
>> l'Microsoft Windows. Nous traitons vos rapports
>> confidentiellement et anonyment.
>>
>> Appropriate buttons allow for automatic transmission of
>> this message presumably to some technical centre. i
>> continue nonetheless to have this problem which
prevents
>> me accessing internet. I urgently need to sort this
>> problem. Sould this be of any use, I have also seen at
>> some point in a screen saying: Likely caused by surf
board
>> 4100/4200 (netmotcm.sfs).
>>
>> Can I get some technical help from Microsoft in solving
>> this problem.
>>
>> Any help and advice would be greatly appreciated.
>> Lucy
>>
>
>The message you're seeing is standard; the data sent goes
to Microsoft where
>they presumably analyze the data and, in some cases, they
actually provide
>solutions.
>
>You have several options for support:
>- If this is a new laptop, you should be able to get
support from the vendor
>that sold you the machine
>- You should be able to get support from the ADSL vendor
>- If the XP loaded on the Toshiba was purchased
separately from the laptop,
>you can get support from Microsoft (for a cost, unless
you are within the
>free support time period)
>
>--
>Skorpion (CET)
>
>----------------------------------------------------------
---
>People who wear Halloween costumes are sometimes mistaken
for
>monsters.
> -- Bruce Sterling
>----------------------------------------------------------
---
>.
>