SP4 cause printer driver failure

After updated to Win2k SP4, the Panasonic KX-P7100 laser
printer stops working. Everytime when anything is tried
to be printed, the computer is re-booted abnormally.
The computer is also re-booted abnormally everytime I try
to re-install the driver. It is re-producable
consistantly.

The System event log has following information:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x0000001e (0xc0000005, 0xbc18919b, 0x00000001,
0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: D:\WINNT\Minidump\Mini070103-08.dmp. How can I
upload the dump file?

Bill

"Bill" <foolmelon@hotmail.com> wrote in message
news:47e001c340db$815c9650$a401280a@phx.gbl...
>
> The System event log has following information:
>
> The computer has rebooted from a bugcheck. The bugcheck
> was: 0x0000001e (0xc0000005, 0xbc18919b, 0x00000001,
> 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was
> saved in: D:\WINNT\Minidump\Mini070103-08.dmp. How can I
> upload the dump file?
>
> Bill


http://oca.microsoft.com/en/Welcome.asp

I would also try and get the latest version of the printer driver from your
manufacturer.


-A

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Thank you!

I am using the newest driver from Panasonic.

I am on oca.microsoft.com. But where can I find the
upload button or something like that.

By the way, the blud screen displays as follows. Is it a
Panasonic's problem, or SP4 problem?

*** STOP: 0x0000001E (0xC0000005, 0xBC88759B, 0x00000001,
0x00000000)
KMODE_EXCEPTION_NOT_HANDLED

*** Address BC88719B base at BC872000, Date Stamp
3dec70a3 - kpgdi.dll

Hi Bill,

I'm having the exact same problem. I have Windows 2000 with all
patches and SP4 applied. It started right after I installed SP4. My
printer is the Panasonic KX-7100. When I try to print the computer
jumps to the blue screen of death showing the same error that you
have. I tried uninstalling the driver and reinstalling it using the
drivers from Panasonic's web site. The computer dies during the
install.

The printer works fine on the laptop running XP home.


James


"Bill" <foolmelon@hotmail.com> wrote in message news:<0c5901c340e2$e84c7fe0$a001280a@phx.gbl>...
> Thank you!
>
> I am using the newest driver from Panasonic.
>
> I am on oca.microsoft.com. But where can I find the
> upload button or something like that.
>
> By the way, the blud screen displays as follows. Is it a
> Panasonic's problem, or SP4 problem?
>
> *** STOP: 0x0000001E (0xC0000005, 0xBC88759B, 0x00000001,
> 0x00000000)
> KMODE_EXCEPTION_NOT_HANDLED
>
> *** Address BC88719B base at BC872000, Date Stamp
> 3dec70a3 - kpgdi.dll

I have found on the panasonic japan web site a new driver for Windows
2000 and it works now with SP4 on both Professional and Server
edition.


"Andrew Greenfield \(MSFT\)" <andgreen@community.microsoft.com> wrote in message news:<3f0ee965$1@news.microsoft.com>...
> "Bill" <foolmelon@hotmail.com> wrote in message
> news:061801c340a1$ed6aaf10$a001280a@phx.gbl...
> > After updated to Win2k SP4, the Panasonic KX-P7100 laser
> > printer stops working. Everytime when anything is tried
> > to be printed, the computer is re-booted abnormally.
> > The computer is also re-booted abnormally everytime I try
> > to re-install the driver. It is re-producable
> > consistantly.
>
>
> We have talked with Panasonic and they will be releasing an updated driver
> for this issue.
>
>
> Thanks
>
> -A
>
> --------------------------------------
> This posting is provided "AS IS" with no warranties and confers no rights.
> Use of any included samples is subject to the terms specified at
> http://www.microsoft.com/info/copyright.htm
>
> Please do not send email directly to this alias. This alias is for newsgroup
> purposes only.