Client Disconnects

First of all, enable keep alives to make disconnected user
sessions go into the disconnected state:

support.microsoft.com/default.aspx?scid=kb;en-us;216783

If your LAN users are being disconnected, I would verify
that you have a server-class network card in the terminal
server, as well as having a high throughput switch on the
backbone of your network. Have you also tried updating
the network card drivers of the NIC in your TS?

-M

>-----Original Message-----
>We have Windows 2000 Terminal Servers running in
>application mode. We have users connecting with the
>standard TS Client, RDP Client (5.1 & 5.2), & the ActiveX
>control Client. Users are getting randomly disconnected.
>Users are disconnected but their sessions still show that
>they are active on the terminal server. Problem happens
>when the users are not active in the session (either
>session is minimized or they are working on another
>application) for a while and when they go back to it, the
>session is frozen, after about a minute or two, they get
>an error. Users connect to the server via dial-up, cable,
>dsl, etc. We also connected to the server from a computer
>on the same LAN as the server and still have the problem.
>
>Server has SP3 and all the latest Post SP3 patches.
>
>Any help will be greatly appreciated.
>Thanks.
>.
>

Hi Matt,

Thanks for the help. Enabling the keep alives did the
trick. Haven't had as many disconnect problems as before.

Thanks Again.


>-----Original Message-----
>First of all, enable keep alives to make disconnected
user
>sessions go into the disconnected state:
>
>support.microsoft.com/default.aspx?scid=kb;en-us;216783
>
>If your LAN users are being disconnected, I would verify
>that you have a server-class network card in the
terminal
>server, as well as having a high throughput switch on
the
>backbone of your network. Have you also tried updating
>the network card drivers of the NIC in your TS?
>
>-M
>
>>-----Original Message-----
>>We have Windows 2000 Terminal Servers running in
>>application mode. We have users connecting with the
>>standard TS Client, RDP Client (5.1 & 5.2), & the
ActiveX
>>control Client. Users are getting randomly disconnected.
>>Users are disconnected but their sessions still show
that
>>they are active on the terminal server. Problem happens
>>when the users are not active in the session (either
>>session is minimized or they are working on another
>>application) for a while and when they go back to it,
the
>>session is frozen, after about a minute or two, they
get
>>an error. Users connect to the server via dial-up,
cable,
>>dsl, etc. We also connected to the server from a
computer
>>on the same LAN as the server and still have the
problem.
>>
>>Server has SP3 and all the latest Post SP3 patches.
>>
>>Any help will be greatly appreciated.
>>Thanks.
>>.
>>
>.
>