Problem with Office XP on Win2000TS

I'm running a terminal server (windows 2000 based) and my users are
complaining about the server hanging frequently.

The usual resolution is to kill Outlook XP and when Word is running I need
to kill that also and when outlook.exe and winword.exe are gone from the
tasklist the session frees up so people can continue working by opening the
programs again. When this happens only the user whos process needs to be
killed experiences any problems other users don't feel anything and the CPU
load does not increase during these freezes.

The specs of the machine are
2x2GHz Xeon CPU
1280MB RAM
1x20GB disk for OS and installed software
1x360GB Raid5 array for data and userspace

If anyone has any suggestion that would be great.

PS. I tried creating application compatability keys in the registry for
outlook and winword but that does not seem to help.

Kjartan

1. Make sure background spellcheck is disable
2. Make sure all firmware & drivers are up to date, especially NIC, RAID Controller & SCSI Drives
3. Make sure user profiles are reasonable size
4. Keep a trace of Individual & total processor utilization, PF Usage, Process Queue, Current Sessions..
5. If your CPU supports Hyperthreading, disable it on Windows 2000. You should only enable this on 2003 or XP Pro
6. Review the application & system event logs for anything that corresponds with the time of the slowdown

Patrick Rous
Microsoft MVP - Terminal Serve
http://www.patrickrouse.com/ts.htm

Check Service Pack level of Office install. I have seen
several instances where no SP causes the system to quit
responding. Also make sure you installed Occice using the
Transform template.
>-----Original Message-----
>I'm running a terminal server (windows 2000 based) and my
users are
>complaining about the server hanging frequently.
>
>The usual resolution is to kill Outlook XP and when Word
is running I need
>to kill that also and when outlook.exe and winword.exe
are gone from the
>tasklist the session frees up so people can continue
working by opening the
>programs again. When this happens only the user whos
process needs to be
>killed experiences any problems other users don't feel
anything and the CPU
>load does not increase during these freezes.
>
>The specs of the machine are
>2x2GHz Xeon CPU
>1280MB RAM
>1x20GB disk for OS and installed software
>1x360GB Raid5 array for data and userspace
>
>If anyone has any suggestion that would be great.
>
>PS. I tried creating application compatability keys in
the registry for
>outlook and winword but that does not seem to help.
>
>Kjartan
>
>
>.
>

Office XP has no Terminal Services Transform, like exists for 2000. Running setup form add/remove programs or "change user /install" automatically detects the presence of Terminal Services

Patrick Rous
Microsoft MVP - Terminal Serve
http://www.patrickrouse.co