SP4 problems .... batmeter.dll

good morning,

i am trying to apply sp4 to a win2k pro desktop running
sp2. i am using my technet cd. the install starts, i
choose to archive the files, and while the install is
analyzing my system the install stops. the error message
refers to an application or process having the
batmeter.dll (c:\winnt\system32\dllcache\batmeter.dll)
file in use or open.

all programs and applications have been turned off. same
message. i have run anti-virus scans. same message.

how can i determine what application or process is using
batmeter.dll so that i can shut it off?

any help is appreciated.

stuart

good morning,

i investigated this more last night....

batmeter.dll is being called by the explorer process.
obviously i cannot stop the explorer process. i cannot
delete/rename batmeter.dll.

i have scanned the box for virus (symantec and online
pandasoftware) and nothing pops up. i have run spybot s&d
and no trojan activity appears.

any suggestions?

stuart


>-----Original Message-----
>good morning,
>
>i am trying to apply sp4 to a win2k pro desktop running
>sp2. i am using my technet cd. the install starts, i
>choose to archive the files, and while the install is
>analyzing my system the install stops. the error message
>refers to an application or process having the
>batmeter.dll (c:\winnt\system32\dllcache\batmeter.dll)
>file in use or open.
>
>all programs and applications have been turned off. same
>message. i have run anti-virus scans. same message.
>
>how can i determine what application or process is using
>batmeter.dll so that i can shut it off?
>
>any help is appreciated.
>
>stuart
>.
>

I had a similar problem, but it turned out that the file
was not in use, just the the security information had been
removed. When I made the changes to the file so that it
was available to everyone again, the install went fine.

Hope this gives you a possibility.
>-----Original Message-----
>good morning,
>
>i am trying to apply sp4 to a win2k pro desktop running
>sp2. i am using my technet cd. the install starts, i
>choose to archive the files, and while the install is
>analyzing my system the install stops. the error message
>refers to an application or process having the
>batmeter.dll (c:\winnt\system32\dllcache\batmeter.dll)
>file in use or open.
>
>all programs and applications have been turned off. same
>message. i have run anti-virus scans. same message.
>
>how can i determine what application or process is using
>batmeter.dll so that i can shut it off?
>
>any help is appreciated.
>
>stuart
>.
>

What did you do to the file to allow all users?

I am new to Win2k so be nice

Thank

Gary