Re: After sp4 install on W2k Pro, system won't stop rebooting.

The following are two postings I made in the MS support newsgroups.

__________________________________________________________
One of our remote users got the same exact problem after
installing SP4 on a Dell Latitude c640. She installed it
through Windows Update. I have another c640 here at the
office that I just set up a few days ago. It didn't get
the blue screen after installing SP4 through Windows
Update. The only difference I can think of is that the
one here is at the latest BIOS revision. Boot into safe
mode and uninstall SP4. Then, try updating your BIOS
(Obtain thru the Dell support site) to the latest version
and reinstall SP4 through the Windows Update.
___________________________________________________________
I received the laptop in question. The blue screen it's
getting is:

Stop: 0x0000001E (0xC00000005, didn't write down the other
3 parameters.)
KMode_Exception_Not_Handled
ntoskrnl.exe

The blue screen happens right when it's supposed to get to
the GINA (press control-alt-del screen).

I booted into safe mode with networking support and
uninstalled SP4. It boots into SP3 no problem. I then
updated the BIOS to A09 (The latest) and updated to the
latest video card drivers, sound drivers, chipset drivers,
and modem drivers. Install SP4 using the huge, network
install file and reboot. Same blue screen.

I tried disabling all third party services. Same problem.

I checked the startup type for all services. Nothing is
altered.

Tried a chkdsk, which found and fixed errors. Same
problem.

I ended up shipping it back with SP3 and when the rep
comes out two weeks from now, I'll have more time to work
on it. I'm going to try an in-place upgrade followed by
SP4.

-Lucas




"Tony Kirk" <tony92875@hotmail.com> wrote in message news:<039d01c33d01$87ee0310$a501280a@phx.gbl>...
> Last night I updated to SP4 on my Windows 2000 Pro system.
> Apon rebooting, just before making it to the logon box, my
> system rebooted itself again. During the next start up I
> actually got to see the logon box, but again my system
> rebooted (before I was able to even start to type in my
> password). So that is the current state of my computer. It
> won't stop rebooting. And didn't I don't even get to log
> on I can't go look for the problem. When I try to enter
> any of the 3 safe modes I get the following very unhelpful
> stop error.
>
> *** STOP: 0x0000001E
> (0xC0000005,0x00000000,0x00000000,0x00000000)
> KMODE_EXCEPTION_NOT_HANDLED
>
> I've looked up the error but still don't actually have a
> solid place to start looking for the problem. Anyone have
> a suggestion of where to start looking for this one?
>
> Best Regards,
> -Tony Kirk