VPN initiated Remote Desktop Connection disconnects after 1 minute of idle activity

We have a Windows 2003 server running RRAS. VPN is operating fine. We also
have our users use Remote Desktop Connection to access their
office PCs (all Windows XP systems).
When our users access the network via the VPN and use Remote Desktop
Connection they get disconnected after only about 1 minute of idle time (no
user input). The VPN connection itself remains connected.

I changed the local Group Policy for one of the Windows XP host systems.
I accessed this by running "gpedit.msc".
This is what I did:
1) Computer Configuration -> Administrative Templates -> Terminal Services -
> Sessions
2) Enabled 'Set time limit for idle sessions' to 1 hour.

That did not help matters. We still experienced the disconnect only after
about one minute of idle time.

What can be causing this?

Thanks.

-- jirkoo

--
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

This doesn't seem to be a VPN issue - however, you want to verify your TS
settings - does this behavior happen if you are not over a VPN?

--
Mike Chan
Technical Product Manager (ISA Server/VPN)
Security Business Unit
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.
--
"jirkoo" <jirkoo@jirkoo.com> wrote in message
newsprr0p7re7sq4mu4@msnews.microsoft.com...
> We have a Windows 2003 server running RRAS. VPN is operating fine. We also
> have our users use Remote Desktop Connection to access their
> office PCs (all Windows XP systems).
> When our users access the network via the VPN and use Remote Desktop
> Connection they get disconnected after only about 1 minute of idle time (no
> user input). The VPN connection itself remains connected.
>
> I changed the local Group Policy for one of the Windows XP host systems.
> I accessed this by running "gpedit.msc".
> This is what I did:
> 1) Computer Configuration -> Administrative Templates -> Terminal Services -
> > Sessions
> 2) Enabled 'Set time limit for idle sessions' to 1 hour.
>
> That did not help matters. We still experienced the disconnect only after
> about one minute of idle time.
>
> What can be causing this?
>
> Thanks.
>
> -- jirkoo
>
> --
> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

Hey Mike,

No, this does not happen when we are not over a VPN. In fact, when the
users in question VPN internally (in the office) and TS into their office
workstations they do not experince this problem.

I was thinking maybe it was an ISP problem, but:
1) these are 2 users with 2 separate ISPs
2) if it was an ISP problem, they would also lose the VPN connection

So, I am out of ideas.

Any ideas would be great.

Thanks!

J

On Wed, 9 Jul 2003 21:39:02 -0700, Mike Chan [MSFT]
<mchan@online.microsoft.com> wrote:

> This doesn't seem to be a VPN issue - however, you want to verify your TS
> settings - does this behavior happen if you are not over a VPN?
>



--
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

We have the same issue. Some of our users connect via VPN
and get kicked out of our application terminal server so
frequently that it is virtually unusable. We have other
users that use the same server over point-to-point
connections with no problem.

The VPN connection seems to be fine--it the remote desktop
connection that fails.

>-----Original Message-----
>We have a Windows 2003 server running RRAS. VPN is
operating fine. We also
>have our users use Remote Desktop Connection to access
their
>office PCs (all Windows XP systems).
>When our users access the network via the VPN and use
Remote Desktop
>Connection they get disconnected after only about 1
minute of idle time (no
>user input). The VPN connection itself remains connected.
>
>I changed the local Group Policy for one of the Windows
XP host systems.
>I accessed this by running "gpedit.msc".
>This is what I did:
>1) Computer Configuration -> Administrative Templates ->
Terminal Services -
>> Sessions
>2) Enabled 'Set time limit for idle sessions' to 1 hour.
>
>That did not help matters. We still experienced the
disconnect only after
>about one minute of idle time.
>
>What can be causing this?
>
>Thanks.
>
>-- jirkoo
>
>--
>Using M2, Opera's revolutionary e-mail client:
http://www.opera.com/m2/
>.
>