Re: LaserJet 4050 and 8000 Configuration Problems

Thanks for the info. I've been so busy with everything else that this
is the first chance I've had to check back here. We are using the
most current drivers and NTForms is set to Unspecified for all trays.

What we ended up doing (and seems to be working so far) is to move the
print queue for these two printers to a new Windows 2000 server. I've
got two of my Windows 2000 users testing the new printers. The
printers/trays are displaying correctly now so I've got my fingers
crossed that this will work.

I'd still like to know, though, what caused them to change.

Thanks again for your help with this.

Eva

"Trammel" <Trammel@cox.net> wrote in message news:<u5r745GPDHA.3236@TK2MSFTNGP10.phx.gbl>...
> I called HP on an issue like this with my 2K print server. They told me to
> goto the ntforms tab in the properties and put them all to unspecified. This
> is only for locking down trays. I changed them all to unspecified and my
> users got everything back. This is undocumented if you ask me. Maybe your
> printer properties have that same NTFORMS tab @ the top?
>
> "Johnny C" <fjonc@hotmail.com> wrote in message
> news:0b2b01c33b4c$5bf10020$a001280a@phx.gbl...
> > Not sure what driver you are using, you may want to get
> > the latest driver
> >
> > >-----Original Message-----
> > >I hope someone can help since I'm stumped. Apparently,
> sometime last
> > >week, two of our printers (coincidentally on the same
> server) have
> > >changed their configuration but only for Windows 2000
> users. Our
> > >remaining Win95/98 users don't appear to have a problem.
> > >
> > >This particular server is currently running WinNT
> 4.00.1381 (soon to
> > >be upgraded).
> > >
> > >One of the printers (HP4050TN) is set up on the server
> as:
> > >
> > >HP LaserJet 4050 T / 4050 TN
> > >Duplexing Unit
> > >Optional HP 500-Sheet Paper Tray
> > >
> > >This setup gives us 4 paper trays to select from. But
> the Windows
> > >2000 users are only seeing the base unit with Trays 1
> and 2. I've
> > >tried reinstalling the printer but it doesn't seem to
> change. Since
> > >the options on the Configure tab are grayed out, I can't
> change them
> > >on a per-user basis.
> > >
> > >The second printer (HP8000) has a slightly different
> problem.
> > >
> > >The Configure tab on the PC looks the same as it does on
> the server.
> > >However, when a user clicks on File | Page Setup | Paper
> Source in
> > >Word 97, the tray options have changed from what they
> should be to
> > >only the following two options:
> > >
> > >Default Tray
> > >Form Select
> > >
> > >Again, reinstalling the printer doesn't change these
> options.
> > >
> > >Does anyone have any ideas why these two printers would
> suddenly
> > >switch like this? To the best of my knowledge, nothing
> has changed on
> > >any of our servers.
> > >
> > >Thanks for any help you can give with this problem.
> > >.
> > >