Re: Computer hangs at 'loading your personal settings'

The userenv.log has been manually trimmed. Please send us the complete log.
It ends with:
"Removed for better readabillity."?

--
Thanks
Sabin Nair M.S(Computer Engg.), MCSE, MCSA
Directory Services Team
Microsoft Corp.

"Please do not send e-mail directly to this alias.
This alias is for newsgroup purposes only."

"Brad Park" <hspark@etri.re.kr> wrote in message
news:OAjr9nTYDHA.2424@TK2MSFTNGP12.phx.gbl...
> Hello,
>
> I am using Windows 2000 Pro and the computer hangs at "Loading your
personal
> settings".
> The computer hung for 12 hours more. And I gave up and did hard reboot.
> After shocked by disgusting "Blaster Worm", I cannot logon with the
account
> used at that time.
> But I can logon with other accounts normally.
>
> Here is a doubtful part of "userenv.log" with account (Administrator &
> hspark).
> "hspark" account is a problem.
> And I attached unattended "userenv.log" file.
>
> All help appreciated.
> With posting any comments, send them to my e-mail, please.
> Thanks in advance.
>
> Brad Park
> e-mail : hspark@etri.re.kr
>
> ##### This is a part of log with Adminstrator account
> USERENV(c0.a8) 20:08:00:718
> =========================================================
> USERENV(c0.a8) 20:08:00:718 LoadUserProfile: Entering, hToken = <0x110>,
> lpProfileInfo = 0x6f648
> USERENV(c0.a8) 20:08:00:718 LoadUserProfile: Entering, hToken = <0x110>,
> lpProfileInfo = 0x6f648
> USERENV(c0.a8) 20:08:00:718 LoadUserProfile: lpProfileInfo->dwFlags =
<0x0>
> USERENV(c0.a8) 20:08:00:718 LoadUserProfile: lpProfileInfo->lpUserName =
> <Administrator>
> USERENV(c0.a8) 20:08:00:718 LoadUserProfile: NULL central profile path
> USERENV(c0.a8) 20:08:00:734 LoadUserProfile: NULL default profile path
> USERENV(c0.a8) 20:08:00:734 LoadUserProfile: NULL server name
> USERENV(c0.a8) 20:08:00:734 GetUserMutex: entering
> USERENV(c0.a8) 20:08:00:750 GetUserMutex: Waiting...
> USERENV(c0.a8) 20:08:00:750 GetUserMutex: Wait succeeded. Mutex currently
> held.
> USERENV(c0.a8) 20:08:00:750 RestoreUserProfile: Entering
> USERENV(c0.a8) 20:08:00:750 RestoreUserProfile: User is a Admin
> USERENV(c0.a8) 20:08:00:750 IsCentralProfileReachable: Entering
> USERENV(c0.a8) 20:08:00:750 IsCentralProfileReachable: Null path.
Leaving
> USERENV(c0.a8) 20:08:00:750 RestoreUserProfile: Profile path = <>
> USERENV(c0.a8) 20:08:00:750 ExtractProfileFromBackup: A profile already
> exists
> USERENV(c0.a8) 20:08:00:750 PatchNewProfileIfRequred: A profile already
> exists with the current sid, exitting
> USERENV(c0.a8) 20:08:00:750 CreateLocalProfileKey: Not setting additional
> Security
> USERENV(c0.a8) 20:08:00:750 GetExistingLocalProfileImage: Found entry in
> profile list for existing local profile
> USERENV(c0.a8) 20:08:00:750 GetExistingLocalProfileImage: Local profile
> image filename = <%SystemDrive%\Documents and Settings\Administrator>
> USERENV(c0.a8) 20:08:00:750 GetExistingLocalProfileImage: Expanded local
> profile image filename = <C:\Documents and Settings\Administrator>
> USERENV(c0.a8) 20:08:00:781 GetExistingLocalProfileImage: No local
> mandatory profile. Error = 2
> USERENV(c0.a8) 20:08:00:781 GetExistingLocalProfileImage: Found local
> profile image file ok <C:\Documents and Settings\Administrator\ntuser.dat>
> USERENV(c0.a8) 20:08:00:781 GetExistingLocalProfileImage: Failed to query
> low profile unload time with error 2
> USERENV(c0.a8) 20:08:00:781 Local Existing Profile Image is reachable
> USERENV(c0.a8) 20:08:00:781 Local profile name is <C:\Documents and
> Settings\Administrator>
> USERENV(c0.a8) 20:08:00:781 RestoreUserProfile: No central profile.
> Attempting to load local profile.
> USERENV(c0.a8) 20:08:01:984 MyRegLoadKey: Mutex released. Returning 0.
> USERENV(c0.a8) 20:08:01:984 GetUserDNSDomainName: Computer is running
> standalone. No DNS domain name available.
> USERENV(c0.a8) 20:08:02:046 MyRegLoadKey: Mutex released. Returning 0.
> USERENV(c0.a8) 20:08:02:046 CreateClassHive: existing user classes hive
> found
> USERENV(c0.a8) 20:08:02:046 RestoreUserProfile: About to Leave. Final
> Information follows:
> USERENV(c0.a8) 20:08:02:046 Profile was successfully loaded.
> USERENV(c0.a8) 20:08:02:046 lpProfile->lpRoamingProfile = <>
> USERENV(c0.a8) 20:08:02:046 lpProfile->lpLocalProfile = <C:\Documents and
> Settings\Administrator>
> USERENV(c0.a8) 20:08:02:046 lpProfile->dwInternalFlags = 0x100
> USERENV(c0.a8) 20:08:02:046 RestoreUserProfile: Leaving.
> USERENV(c0.a8) 20:08:02:046 UpgradeProfile: Entering
> USERENV(c0.a8) 20:08:02:046 UpgradeProfile: Build numbers match
> USERENV(c0.a8) 20:08:02:046 UpgradeProfile: Leaving Successfully
> USERENV(c0.a8) 20:08:02:046 LoadUserProfile: Releasing mutex.
> USERENV(c0.a8) 20:08:02:046 LoadUserProfile: Leaving with a value of 1.
> USERENV(c0.a8) 20:08:02:046 LoadUserProfile: hProfile = <0x314>
> USERENV(c0.a8) 20:08:02:046
> =========================================================
>
> ##### This is a part of log with hspark account
> USERENV(c0.a8) 20:13:37:937
> =========================================================
> USERENV(c0.a8) 20:13:37:937 LoadUserProfile: Entering, hToken = <0x158>,
> lpProfileInfo = 0x6f648
> USERENV(c0.a8) 20:13:37:937 LoadUserProfile: Entering, hToken = <0x158>,
> lpProfileInfo = 0x6f648
> USERENV(c0.a8) 20:13:37:937 LoadUserProfile: lpProfileInfo->dwFlags =
<0x0>
> USERENV(c0.a8) 20:13:37:937 LoadUserProfile: lpProfileInfo->lpUserName =
> <hspark>
> USERENV(c0.a8) 20:13:37:937 LoadUserProfile: NULL central profile path
> USERENV(c0.a8) 20:13:37:968 LoadUserProfile: NULL default profile path
> USERENV(c0.a8) 20:13:37:968 LoadUserProfile: NULL server name
> USERENV(c0.a8) 20:13:37:968 GetUserMutex: entering
> USERENV(c0.a8) 20:13:37:984 GetUserMutex: Waiting...
> USERENV(c0.a8) 20:13:37:984 GetUserMutex: Wait succeeded. Mutex currently
> held.
> USERENV(c0.a8) 20:13:37:984 RestoreUserProfile: Entering
> USERENV(c0.a8) 20:13:37:984 RestoreUserProfile: User is a Admin
> USERENV(c0.a8) 20:13:37:984 IsCentralProfileReachable: Entering
> USERENV(c0.a8) 20:13:37:984 IsCentralProfileReachable: Null path.
Leaving
> USERENV(c0.a8) 20:13:37:984 RestoreUserProfile: Profile path = <>
> USERENV(c0.a8) 20:13:37:984 ExtractProfileFromBackup: A profile already
> exists
> USERENV(c0.a8) 20:13:37:984 PatchNewProfileIfRequred: A profile already
> exists with the current sid, exitting
> USERENV(c0.a8) 20:13:37:984 CreateLocalProfileKey: Not setting additional
> Security
> USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: Found entry in
> profile list for existing local profile
> USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: Local profile
> image filename = <%SystemDrive%\Documents and Settings\hspark>
> USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: Expanded local
> profile image filename = <C:\Documents and Settings\hspark>
> USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: No local
> mandatory profile. Error = 2
> USERENV(c0.a8) 20:13:38:031 GetExistingLocalProfileImage: Found local
> profile image file ok <C:\Documents and Settings\hspark\ntuser.dat>
> USERENV(c0.a8) 20:13:38:031 GetExistingLocalProfileImage: Failed to query
> low profile unload time with error 2
> USERENV(c0.a8) 20:13:38:031 Local Existing Profile Image is reachable
> USERENV(c0.a8) 20:13:38:031 Local profile name is <C:\Documents and
> Settings\hspark>
> USERENV(c0.a8) 20:13:38:031 RestoreUserProfile: No central profile.
> Attempting to load local profile.
> USERENV(c0.a8) 08:36:01:125 LibMain: Process Name:
> \??\C:\WINNT\system32\winlogon.exe
> => This "winlogon.exe" process is for another logon with Administrator
> account.
>
>
>
>

Hello, Sabin~!
The removed part of log is the same as logged during "Administrator" account
logon.


"Sabin Nair[MSFT]" <sabinn@online.microsoft.com> wrote in message
news:O4%23JOOVYDHA.1940@TK2MSFTNGP10.phx.gbl...
> The userenv.log has been manually trimmed. Please send us the complete
log.
> It ends with:
> "Removed for better readabillity."?
>
> --
> Thanks
> Sabin Nair M.S(Computer Engg.), MCSE, MCSA
> Directory Services Team
> Microsoft Corp.
>
> "Please do not send e-mail directly to this alias.
> This alias is for newsgroup purposes only."
>
> "Brad Park" <hspark@etri.re.kr> wrote in message
> news:OAjr9nTYDHA.2424@TK2MSFTNGP12.phx.gbl...
> > Hello,
> >
> > I am using Windows 2000 Pro and the computer hangs at "Loading your
> personal
> > settings".
> > The computer hung for 12 hours more. And I gave up and did hard reboot.
> > After shocked by disgusting "Blaster Worm", I cannot logon with the
> account
> > used at that time.
> > But I can logon with other accounts normally.
> >
> > Here is a doubtful part of "userenv.log" with account (Administrator &
> > hspark).
> > "hspark" account is a problem.
> > And I attached unattended "userenv.log" file.
> >
> > All help appreciated.
> > With posting any comments, send them to my e-mail, please.
> > Thanks in advance.
> >
> > Brad Park
> > e-mail : hspark@etri.re.kr
> >
> > ##### This is a part of log with Adminstrator account
> > USERENV(c0.a8) 20:08:00:718
> > =========================================================
> > USERENV(c0.a8) 20:08:00:718 LoadUserProfile: Entering, hToken = <0x110>,
> > lpProfileInfo = 0x6f648
> > USERENV(c0.a8) 20:08:00:718 LoadUserProfile: Entering, hToken = <0x110>,
> > lpProfileInfo = 0x6f648
> > USERENV(c0.a8) 20:08:00:718 LoadUserProfile: lpProfileInfo->dwFlags =
> <0x0>
> > USERENV(c0.a8) 20:08:00:718 LoadUserProfile: lpProfileInfo->lpUserName =
> > <Administrator>
> > USERENV(c0.a8) 20:08:00:718 LoadUserProfile: NULL central profile path
> > USERENV(c0.a8) 20:08:00:734 LoadUserProfile: NULL default profile path
> > USERENV(c0.a8) 20:08:00:734 LoadUserProfile: NULL server name
> > USERENV(c0.a8) 20:08:00:734 GetUserMutex: entering
> > USERENV(c0.a8) 20:08:00:750 GetUserMutex: Waiting...
> > USERENV(c0.a8) 20:08:00:750 GetUserMutex: Wait succeeded. Mutex
currently
> > held.
> > USERENV(c0.a8) 20:08:00:750 RestoreUserProfile: Entering
> > USERENV(c0.a8) 20:08:00:750 RestoreUserProfile: User is a Admin
> > USERENV(c0.a8) 20:08:00:750 IsCentralProfileReachable: Entering
> > USERENV(c0.a8) 20:08:00:750 IsCentralProfileReachable: Null path.
> Leaving
> > USERENV(c0.a8) 20:08:00:750 RestoreUserProfile: Profile path = <>
> > USERENV(c0.a8) 20:08:00:750 ExtractProfileFromBackup: A profile already
> > exists
> > USERENV(c0.a8) 20:08:00:750 PatchNewProfileIfRequred: A profile already
> > exists with the current sid, exitting
> > USERENV(c0.a8) 20:08:00:750 CreateLocalProfileKey: Not setting
additional
> > Security
> > USERENV(c0.a8) 20:08:00:750 GetExistingLocalProfileImage: Found entry
in
> > profile list for existing local profile
> > USERENV(c0.a8) 20:08:00:750 GetExistingLocalProfileImage: Local profile
> > image filename = <%SystemDrive%\Documents and Settings\Administrator>
> > USERENV(c0.a8) 20:08:00:750 GetExistingLocalProfileImage: Expanded
local
> > profile image filename = <C:\Documents and Settings\Administrator>
> > USERENV(c0.a8) 20:08:00:781 GetExistingLocalProfileImage: No local
> > mandatory profile. Error = 2
> > USERENV(c0.a8) 20:08:00:781 GetExistingLocalProfileImage: Found local
> > profile image file ok <C:\Documents and
Settings\Administrator\ntuser.dat>
> > USERENV(c0.a8) 20:08:00:781 GetExistingLocalProfileImage: Failed to
query
> > low profile unload time with error 2
> > USERENV(c0.a8) 20:08:00:781 Local Existing Profile Image is reachable
> > USERENV(c0.a8) 20:08:00:781 Local profile name is <C:\Documents and
> > Settings\Administrator>
> > USERENV(c0.a8) 20:08:00:781 RestoreUserProfile: No central profile.
> > Attempting to load local profile.
> > USERENV(c0.a8) 20:08:01:984 MyRegLoadKey: Mutex released. Returning 0.
> > USERENV(c0.a8) 20:08:01:984 GetUserDNSDomainName: Computer is running
> > standalone. No DNS domain name available.
> > USERENV(c0.a8) 20:08:02:046 MyRegLoadKey: Mutex released. Returning 0.
> > USERENV(c0.a8) 20:08:02:046 CreateClassHive: existing user classes hive
> > found
> > USERENV(c0.a8) 20:08:02:046 RestoreUserProfile: About to Leave. Final
> > Information follows:
> > USERENV(c0.a8) 20:08:02:046 Profile was successfully loaded.
> > USERENV(c0.a8) 20:08:02:046 lpProfile->lpRoamingProfile = <>
> > USERENV(c0.a8) 20:08:02:046 lpProfile->lpLocalProfile = <C:\Documents
and
> > Settings\Administrator>
> > USERENV(c0.a8) 20:08:02:046 lpProfile->dwInternalFlags = 0x100
> > USERENV(c0.a8) 20:08:02:046 RestoreUserProfile: Leaving.
> > USERENV(c0.a8) 20:08:02:046 UpgradeProfile: Entering
> > USERENV(c0.a8) 20:08:02:046 UpgradeProfile: Build numbers match
> > USERENV(c0.a8) 20:08:02:046 UpgradeProfile: Leaving Successfully
> > USERENV(c0.a8) 20:08:02:046 LoadUserProfile: Releasing mutex.
> > USERENV(c0.a8) 20:08:02:046 LoadUserProfile: Leaving with a value of 1.
> > USERENV(c0.a8) 20:08:02:046 LoadUserProfile: hProfile = <0x314>
> > USERENV(c0.a8) 20:08:02:046
> > =========================================================
> >
> > ##### This is a part of log with hspark account
> > USERENV(c0.a8) 20:13:37:937
> > =========================================================
> > USERENV(c0.a8) 20:13:37:937 LoadUserProfile: Entering, hToken = <0x158>,
> > lpProfileInfo = 0x6f648
> > USERENV(c0.a8) 20:13:37:937 LoadUserProfile: Entering, hToken = <0x158>,
> > lpProfileInfo = 0x6f648
> > USERENV(c0.a8) 20:13:37:937 LoadUserProfile: lpProfileInfo->dwFlags =
> <0x0>
> > USERENV(c0.a8) 20:13:37:937 LoadUserProfile: lpProfileInfo->lpUserName =
> > <hspark>
> > USERENV(c0.a8) 20:13:37:937 LoadUserProfile: NULL central profile path
> > USERENV(c0.a8) 20:13:37:968 LoadUserProfile: NULL default profile path
> > USERENV(c0.a8) 20:13:37:968 LoadUserProfile: NULL server name
> > USERENV(c0.a8) 20:13:37:968 GetUserMutex: entering
> > USERENV(c0.a8) 20:13:37:984 GetUserMutex: Waiting...
> > USERENV(c0.a8) 20:13:37:984 GetUserMutex: Wait succeeded. Mutex
currently
> > held.
> > USERENV(c0.a8) 20:13:37:984 RestoreUserProfile: Entering
> > USERENV(c0.a8) 20:13:37:984 RestoreUserProfile: User is a Admin
> > USERENV(c0.a8) 20:13:37:984 IsCentralProfileReachable: Entering
> > USERENV(c0.a8) 20:13:37:984 IsCentralProfileReachable: Null path.
> Leaving
> > USERENV(c0.a8) 20:13:37:984 RestoreUserProfile: Profile path = <>
> > USERENV(c0.a8) 20:13:37:984 ExtractProfileFromBackup: A profile already
> > exists
> > USERENV(c0.a8) 20:13:37:984 PatchNewProfileIfRequred: A profile already
> > exists with the current sid, exitting
> > USERENV(c0.a8) 20:13:37:984 CreateLocalProfileKey: Not setting
additional
> > Security
> > USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: Found entry
in
> > profile list for existing local profile
> > USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: Local profile
> > image filename = <%SystemDrive%\Documents and Settings\hspark>
> > USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: Expanded
local
> > profile image filename = <C:\Documents and Settings\hspark>
> > USERENV(c0.a8) 20:13:37:984 GetExistingLocalProfileImage: No local
> > mandatory profile. Error = 2
> > USERENV(c0.a8) 20:13:38:031 GetExistingLocalProfileImage: Found local
> > profile image file ok <C:\Documents and Settings\hspark\ntuser.dat>
> > USERENV(c0.a8) 20:13:38:031 GetExistingLocalProfileImage: Failed to
query
> > low profile unload time with error 2
> > USERENV(c0.a8) 20:13:38:031 Local Existing Profile Image is reachable
> > USERENV(c0.a8) 20:13:38:031 Local profile name is <C:\Documents and
> > Settings\hspark>
> > USERENV(c0.a8) 20:13:38:031 RestoreUserProfile: No central profile.
> > Attempting to load local profile.
> > USERENV(c0.a8) 08:36:01:125 LibMain: Process Name:
> > \??\C:\WINNT\system32\winlogon.exe
> > => This "winlogon.exe" process is for another logon with Administrator
> > account.
> >
> >
> >
> >
>
>