virus

why do i keep upgrading my virus protection through
norton? They cannot help me throught his...what's the
point.....i have w32.blaster.worm and they tell me they
can't help?

Chris;
You have it because you did not install a Critical Update from
Microsoft:
DISCONNECT the subject computer from any network IMMEDIATELY.
VERY IMPORTANT to repair, closing ports is NOT enough.
Download the patch from the Windows Catalog.
http://support.microsoft.com/?kbid=323166
You want: 823980

This is the IMPORTANT fix by Ron Martell:
http://www.bigblackglasses.com/Article.aspx?Article=342

After this is resolved prevent similar occurrances by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Instasll or enable a firewall.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/...roups/setup.asp
http://dts-l.org/index.html


"chris" <crtyler@sweetwater.net> wrote in message
news:06ac01c3606f$cb2aec10$a401280a@phx.gbl...
> why do i keep upgrading my virus protection through
> norton? They cannot help me throught his...what's the
> point.....i have w32.blaster.worm and they tell me they
> can't help?

Hi, Josh here. I have some fairly simple steps that
should help you with this problem.

As I understand, you have received the following error
messages when using your computer:

"This system is shutting down. Please save all work in
progress and log off. This shutdown was initiated by NT
Authority/System."

"Windows must restart because the Remote Procedure Call
(RPC) service terminated unexpectedly."

This is a known security issue which was first found on
July 15. There is currently an Internet Worm that is
taking advantage of this security issue. Microsoft
published the patch to fix this issue on July 16 for all
of the affected systems on our web site. For more
information, please refer to the following page:

Microsoft's latest Information on the Blaster Worm
including links for other Windows Operating Systems
http://www.microsoft.com/security/incident/blast.asp

For the latest information on this security bulletin
http://www.microsoft.com/security/s...bulletins/ms03-
026.asp

______________________________________________________

The resolution to this issue is to clean the worm from
your system and install the patch mentioned above.

Do this In Order:
1) Turn on your Internet Connection Firewall (Windows XP)
2) Install the patch from Microsoft to remove the
vulnerability
3) Run a removal Tool from an Anti-Virus company to
remove all traces of the virus from your system
4) Go to Windows Update and get all other needed Critical
Updates
Alternate Download Sites are located at:
 http://www.microsoft.com/downloads/details.aspx?
FamilyID=2354406c-c5b6-44ac-9532-
3de40f69c074&displaylang=en

http://download.windowsupdate.com/msdownload/updat
e/v3-19990518/cabpool/WindowsXP-KB823980-x86-
ENU_1d296adab6699e66210e5a350236381.exe



IMPORTANT
__________

Whenever your computer attempts to shutdown or reboot,
quickly:
Click the Start Button and then click RUN and type in
shutdown -a
and hit enter.
This should halt the rebooting problem temporarily.

You can also disconnect your computer from the internet
while you do the first step of turning on the Internet
Connection Firewall.


----------------------------------------------------

1)
Turn on the Internet Connection Firewall (Windows XP)
For XP Pro Users
http://www.microsoft.com/windowsxp/...g/howto/network
ing/icf.asp

For XP Home Users
http://www.microsoft.com/WindowsXP/...ng/howto/homene
t/icf.asp

Generic Instructions for XP Users:
1. In Control Panel, double-click "Networking and
Internet Connections", and then click Network Connections.
2. Right-click the connection (your internet connection)
on which you would like to enable ICF, and then click
Properties.
3. On the Advanced tab, click the box to select the
option to "Protect my computer or network".
4. If you want to enable the use of some applications and
services through the firewall, you need to enable them by
clicking the Settings button, and then selecting the
programs, protocols, and services to be enabled for the
ICF configuration.



2)
Install the Patch from Microsoft for your Operating System
Windows XP (32-bit)
http://download.microsoft.com/download/9/8/b/98bcfad8-
afbc-458f-aaee-b7a52a983f01/WindowsXP-KB823980-x86-ENU.exe


3)
Run a removal Tool from an Anti-Virus Company to get the
Virus off your system
Network Associates
http://vil.nai.com/vil/stinger/

Trend Micro
http://housecall.trendmicro.com/

Symantec
http://securityresponse.symantec.co...er/venc/data/w3
2.blaster.worm.removal.tool.html

Computer Associates
http://www3.ca.com/virusinfo/virus.aspx?ID=36265


4)
When you get a chance after everything calms down, with
Internet Explorer up and running, go to the top menu and
click Tools and click Windows Update and install all the
latest Critical Updates.
http://v4.windowsupdate.microsoft.com/en/default.asp

You can also configure Automatic Updates to automatically
download updates for you. How to Configure and Use
Automatic Updates in Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;306525

Please note I cannot respond to e-mailed questions.
Please use respond to this thread to let me know if the
steps and suggestions helped you to resolve the issue.

Disclaimer:
This posting is provided "AS IS" with no warranties, and
confers no
rights.



>-----Original Message-----
>why do i keep upgrading my virus protection through
>norton? They cannot help me throught his...what's the
>point.....i have w32.blaster.worm and they tell me they
>can't help?
>.
>