hi everyone, i searched the web for any occurrences of people having problems with MESH computers. I found this forum and was wondering if anyone can offer any help or advice.

first of all i feel really lame just jumping in here and starting this thread what with being new here n stuff but i really am at a loss as to what i can do and i'm worried i might get screwd by MESH.

first of all i bought a machine from them, a really high spec machine. its details are :

asus a8v deluxe gb lan/1394/sata/raid/audio (934 pin)
amd athlon 64 fx-53 processor
1 Gig ram
2 x 200Gig sata HDD's
dvd rom
dvd +r/-r/rw
256 Meg ddr fx-6800gt+ tvout & dvi
20" NEC tftdvi-d/dvi-i/analogue monitor
etc.
etc.

i paid the sum of £ 2,345.63 going by the review in Computer Shopper I thought this was more than what I need for Digital Video Editing.

I have sent this machine back to base 3 times after a few days of the machine working properly fora few days then mysteriously malfunctioning with a "Disk Error" at boot time. The most recent error is a "Blue Screen" and mentioned a session manager issue. I have no idea what this means.

As well as this I have carried this behemoth of a machine to work. I live about 30 miles away from where i work so it means for me that I have to take this machine on a train to get to work. It weighs a tonne. The reason why I have carried it to work is because I have had an engineer come out to fix it and I also have had it picked up by the couriers here at work. I must also mention the lack of care that the delivery guy had when he simply "threw" it into the back of the delivery van.

I was wondering if anyone had any comments/suggestions about this situation as I have just received the machine back from MESH and after one day of "fine" use the computer will not boot.

I have requested a full refund and apparently I have to write to MESH. Has anyone had a similar situation or the same problem? I dont want to be ripped off and I dont know what to do except to write the letter and wait. Should I send it recorded delivery too?

Any suggestions/comments would be greatly appreciated. I saved up a hella long time to invest in a machine that in almost 4 months of having my account debited i have not been able to do one piece of work (video editing) on it.

Thanks in advance,
Carlo.

long message dude!

Isint ther alot of problems with MESH computer?

With mine, yes. What I want to know is if anyone else knows what to do and if anyone else has had this configuration and had problems with it?

At a guess I would say "they" have not installed the operating system to your hard drives correctly ...


If you could tell us how the HDs are installed we may be better armed to help.

If you haven't anything inteligent to say ... why post?



No more than any other propriety manufacturer.

hi, i really am beyond the point of getting it repaired again. Either by MESH or by me, i just wanted to arm myself with as much information so i can get a refund. i mean do you think its unacceptable to send back a unit 3/4 times?!

I want to get some information about how to format my letter for requesting a complete refund. I think also i am entitled to compensation for data loss and other miscellaneous costs but I'm not goign to bother. What are my legal standings, anyone have any idea what the situation is with MESH?

Bearing in mind also that i have to carry it to a trainstation then to my workplace each time. it just plain sucks, and dont forget the ime on the fone (in work time) to the MESH support.

Where can i find out how the HDDs are installed? Also if it helps I now get a "loading windiws" progress bar which then flips to a Blue Screen (of death) with session manager error messages.

I’m not a Solicitor so I can’t advise you there … If you are not happy, I can only suggest you contact your local Trading Standards and/or Citizens Advice to see what action you may take.



You do have “rights” under the Distance Selling Regulations, look them up.

Thanks for this, I have no idea about this type of stuff so I will get some advice from trading standards. The last thing I want is some company with more $ than I will ever have taking me for a ride.

Thanks again

Wow

After reading all the postings on this website about Mesh computers, I feel inspired! I too have had extreme problems with this company and I want to do something about it.

Please feel free to contact me about all your issues. I agree that they should indeed be reported to trading standards, for many reasons. Not least the platant attempts to make money out of their clients by keeping you on hold for what I've found is an average of 22 minutes per call.

I plan to collate complaints from as many people as possible and take them on mass to, Trading standards and watch dog, in an attempt to get compensation for our problems and to force mesh to improve their operating practices and customer service. It's my experience that professional organisations listen when they recieved 10 complaints at once, rather than 10 complaints over time.

Lets get together and make a difference. You can email me on lucyclaireallen@hotmail.com

Many thanks