AOL browser problem

I've got a customer, that has a subscription service that requires a user ID
and password to logon. Everything works just great with all his customers
except those who use AOL. They get an error saying they're not authorized
to view the site. If they minimize their AOL browser and open their
Internet Explorer everything works just fine. Any ideas?? I've got Windows
2000 Enhanced Server and FP 2002 Extensions running on the machine.

What technology are you using for authentication
- or provide a URL of the log in page

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
To find the best Newsgroup for FrontPage support see:
http://www.net-sites.com/sitebuilder/newsgroups.asp
_____________________________________________


"Genmar" <j.luker@genmar.net> wrote in message news:GbgAb.5832$5g.1775@okepread04...
| I've got a customer, that has a subscription service that requires a user ID
| and password to logon. Everything works just great with all his customers
| except those who use AOL. They get an error saying they're not authorized
| to view the site. If they minimize their AOL browser and open their
| Internet Explorer everything works just fine. Any ideas?? I've got Windows
| 2000 Enhanced Server and FP 2002 Extensions running on the machine.
|
|

Yes - tell them to use IE. I have the same problem with a site I maintain.
One of the pages is password protected because it contains a link to our
newsletter. Since the newsletter has the home addresses and phone numbers of
the region officers (myself included), I wanted a more secure site.

For whatever reason the AOL browser (and Netscape too) will not allow the
members to view the page. My host couldn't help me, I tried several
suggestions from this group (this problem was the reason I first visited),
none of my more comouter-savvy friends could help. The easiest thing to do
was to notify the members that they have to use Internet Explorer. Sometimes
it's easier to switch than fight.

I'd love to hear other suggestions if anyone can think of some.

"Genmar" <j.luker@genmar.net> wrote in message
news:GbgAb.5832$5g.1775@okepread04...
> I've got a customer, that has a subscription service that requires a user
ID
> and password to logon. Everything works just great with all his customers
> except those who use AOL. They get an error saying they're not authorized
> to view the site. If they minimize their AOL browser and open their
> Internet Explorer everything works just fine. Any ideas?? I've got
Windows
> 2000 Enhanced Server and FP 2002 Extensions running on the machine.
>
>

One thing I can think of is that your host secures the site using NTLM
authentication (Windows Integrated authentication.) In order to pass the
NTLM token on a browser connection, your browser must support passing NTLM
authentication. Only Internet Explorer does.

The solution would be to have your host turn off Windows Integrated and turn
on Basic.

--
Jim Cheshire
Jimco Add-ins
http://www.jimcoaddins.com
===================================
Co-author of Special Edition
Using Microsoft FrontPage 2003
Order it today!
http://sefp2003.frontpagelink.com



"JL Amerson" <JL_Amerson@hotmail.com> wrote in message
news:vt3tmn3rg60409@corp.supernews.com...
> Yes - tell them to use IE. I have the same problem with a site I maintain.
> One of the pages is password protected because it contains a link to our
> newsletter. Since the newsletter has the home addresses and phone numbers
of
> the region officers (myself included), I wanted a more secure site.
>
> For whatever reason the AOL browser (and Netscape too) will not allow the
> members to view the page. My host couldn't help me, I tried several
> suggestions from this group (this problem was the reason I first visited),
> none of my more comouter-savvy friends could help. The easiest thing to do
> was to notify the members that they have to use Internet Explorer.
Sometimes
> it's easier to switch than fight.
>
> I'd love to hear other suggestions if anyone can think of some.
>
> "Genmar" <j.luker@genmar.net> wrote in message
> news:GbgAb.5832$5g.1775@okepread04...
> > I've got a customer, that has a subscription service that requires a
user
> ID
> > and password to logon. Everything works just great with all his
customers
> > except those who use AOL. They get an error saying they're not
authorized
> > to view the site. If they minimize their AOL browser and open their
> > Internet Explorer everything works just fine. Any ideas?? I've got
> Windows
> > 2000 Enhanced Server and FP 2002 Extensions running on the machine.
> >
> >
>
>

You were right Jim, that did it. I have my own www server so I was able to
go in and make the change myself. I filed the fix away in my trouble book.

Thanks a ton,
Gene Luker - j.luker@genmar.net
http://www.genmar.net

"Jim Cheshire" <contactme@www.jimcoaddins.com> wrote in message
news:uDwhnNBvDHA.3416@tk2msftngp13.phx.gbl...
> One thing I can think of is that your host secures the site using NTLM
> authentication (Windows Integrated authentication.) In order to pass the
> NTLM token on a browser connection, your browser must support passing NTLM
> authentication. Only Internet Explorer does.
>
> The solution would be to have your host turn off Windows Integrated and
turn
> on Basic.
>
> --
> Jim Cheshire
> Jimco Add-ins
> http://www.jimcoaddins.com
> ===================================
> Co-author of Special Edition
> Using Microsoft FrontPage 2003
> Order it today!
> http://sefp2003.frontpagelink.com
>
>
>
> "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> news:vt3tmn3rg60409@corp.supernews.com...
> > Yes - tell them to use IE. I have the same problem with a site I
maintain.
> > One of the pages is password protected because it contains a link to our
> > newsletter. Since the newsletter has the home addresses and phone
numbers
> of
> > the region officers (myself included), I wanted a more secure site.
> >
> > For whatever reason the AOL browser (and Netscape too) will not allow
the
> > members to view the page. My host couldn't help me, I tried several
> > suggestions from this group (this problem was the reason I first
visited),
> > none of my more comouter-savvy friends could help. The easiest thing to
do
> > was to notify the members that they have to use Internet Explorer.
> Sometimes
> > it's easier to switch than fight.
> >
> > I'd love to hear other suggestions if anyone can think of some.
> >
> > "Genmar" <j.luker@genmar.net> wrote in message
> > news:GbgAb.5832$5g.1775@okepread04...
> > > I've got a customer, that has a subscription service that requires a
> user
> > ID
> > > and password to logon. Everything works just great with all his
> customers
> > > except those who use AOL. They get an error saying they're not
> authorized
> > > to view the site. If they minimize their AOL browser and open their
> > > Internet Explorer everything works just fine. Any ideas?? I've got
> > Windows
> > > 2000 Enhanced Server and FP 2002 Extensions running on the machine.
> > >
> > >
> >
> >
>
>

You're welcome.

--
Jim Cheshire
Jimco Add-ins
http://www.jimcoaddins.com
===================================
Co-author of Special Edition
Using Microsoft FrontPage 2003
Order it today!
http://sefp2003.frontpagelink.com



"Genmar" <j.luker@genmar.net> wrote in message
news:_fNAb.10572$5g.6700@okepread04...
> You were right Jim, that did it. I have my own www server so I was able
to
> go in and make the change myself. I filed the fix away in my trouble
book.
>
> Thanks a ton,
> Gene Luker - j.luker@genmar.net
> http://www.genmar.net
>
> "Jim Cheshire" <contactme@www.jimcoaddins.com> wrote in message
> news:uDwhnNBvDHA.3416@tk2msftngp13.phx.gbl...
> > One thing I can think of is that your host secures the site using NTLM
> > authentication (Windows Integrated authentication.) In order to pass
the
> > NTLM token on a browser connection, your browser must support passing
NTLM
> > authentication. Only Internet Explorer does.
> >
> > The solution would be to have your host turn off Windows Integrated and
> turn
> > on Basic.
> >
> > --
> > Jim Cheshire
> > Jimco Add-ins
> > http://www.jimcoaddins.com
> > ===================================
> > Co-author of Special Edition
> > Using Microsoft FrontPage 2003
> > Order it today!
> > http://sefp2003.frontpagelink.com
> >
> >
> >
> > "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> > news:vt3tmn3rg60409@corp.supernews.com...
> > > Yes - tell them to use IE. I have the same problem with a site I
> maintain.
> > > One of the pages is password protected because it contains a link to
our
> > > newsletter. Since the newsletter has the home addresses and phone
> numbers
> > of
> > > the region officers (myself included), I wanted a more secure site.
> > >
> > > For whatever reason the AOL browser (and Netscape too) will not allow
> the
> > > members to view the page. My host couldn't help me, I tried several
> > > suggestions from this group (this problem was the reason I first
> visited),
> > > none of my more comouter-savvy friends could help. The easiest thing
to
> do
> > > was to notify the members that they have to use Internet Explorer.
> > Sometimes
> > > it's easier to switch than fight.
> > >
> > > I'd love to hear other suggestions if anyone can think of some.
> > >
> > > "Genmar" <j.luker@genmar.net> wrote in message
> > > news:GbgAb.5832$5g.1775@okepread04...
> > > > I've got a customer, that has a subscription service that requires a
> > user
> > > ID
> > > > and password to logon. Everything works just great with all his
> > customers
> > > > except those who use AOL. They get an error saying they're not
> > authorized
> > > > to view the site. If they minimize their AOL browser and open their
> > > > Internet Explorer everything works just fine. Any ideas?? I've got
> > > Windows
> > > > 2000 Enhanced Server and FP 2002 Extensions running on the machine.
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Maybe I need to check with my host about this issue.


"Genmar" <j.luker@genmar.net> wrote in message
news:_fNAb.10572$5g.6700@okepread04...
> You were right Jim, that did it. I have my own www server so I was able
to
> go in and make the change myself. I filed the fix away in my trouble
book.
>
> Thanks a ton,
> Gene Luker - j.luker@genmar.net
> http://www.genmar.net
>
> "Jim Cheshire" <contactme@www.jimcoaddins.com> wrote in message
> news:uDwhnNBvDHA.3416@tk2msftngp13.phx.gbl...
> > One thing I can think of is that your host secures the site using NTLM
> > authentication (Windows Integrated authentication.) In order to pass
the
> > NTLM token on a browser connection, your browser must support passing
NTLM
> > authentication. Only Internet Explorer does.
> >
> > The solution would be to have your host turn off Windows Integrated and
> turn
> > on Basic.
> >
> > --
> > Jim Cheshire
> > Jimco Add-ins
> > http://www.jimcoaddins.com
> > ===================================
> > Co-author of Special Edition
> > Using Microsoft FrontPage 2003
> > Order it today!
> > http://sefp2003.frontpagelink.com
> >
> >
> >
> > "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> > news:vt3tmn3rg60409@corp.supernews.com...
> > > Yes - tell them to use IE. I have the same problem with a site I
> maintain.
> > > One of the pages is password protected because it contains a link to
our
> > > newsletter. Since the newsletter has the home addresses and phone
> numbers
> > of
> > > the region officers (myself included), I wanted a more secure site.
> > >
> > > For whatever reason the AOL browser (and Netscape too) will not allow
> the
> > > members to view the page. My host couldn't help me, I tried several
> > > suggestions from this group (this problem was the reason I first
> visited),
> > > none of my more comouter-savvy friends could help. The easiest thing
to
> do
> > > was to notify the members that they have to use Internet Explorer.
> > Sometimes
> > > it's easier to switch than fight.
> > >
> > > I'd love to hear other suggestions if anyone can think of some.
> > >
> > > "Genmar" <j.luker@genmar.net> wrote in message
> > > news:GbgAb.5832$5g.1775@okepread04...
> > > > I've got a customer, that has a subscription service that requires a
> > user
> > > ID
> > > > and password to logon. Everything works just great with all his
> > customers
> > > > except those who use AOL. They get an error saying they're not
> > authorized
> > > > to view the site. If they minimize their AOL browser and open their
> > > > Internet Explorer everything works just fine. Any ideas?? I've got
> > > Windows
> > > > 2000 Enhanced Server and FP 2002 Extensions running on the machine.
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Note: Basic is less secure, as login info is sent in the clear.

--

==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)
http://www.ycoln-resources.com
FrontPage Resources, Forums, WebCircle,
MS KB Quick Links, etc.
==============================================
To assist you in getting the best answers for FrontPage support see:
http://www.net-sites.com/sitebuilder/newsgroups.asp

"JL Amerson" <JL_Amerson@hotmail.com> wrote in message
news:vt7pl9gtordlf7@corp.supernews.com...
> Maybe I need to check with my host about this issue.
>
>
> "Genmar" <j.luker@genmar.net> wrote in message
> news:_fNAb.10572$5g.6700@okepread04...
> > You were right Jim, that did it. I have my own www server so I was able
> to
> > go in and make the change myself. I filed the fix away in my trouble
> book.
> >
> > Thanks a ton,
> > Gene Luker - j.luker@genmar.net
> > http://www.genmar.net
> >
> > "Jim Cheshire" <contactme@www.jimcoaddins.com> wrote in message
> > news:uDwhnNBvDHA.3416@tk2msftngp13.phx.gbl...
> > > One thing I can think of is that your host secures the site using NTLM
> > > authentication (Windows Integrated authentication.) In order to pass
> the
> > > NTLM token on a browser connection, your browser must support passing
> NTLM
> > > authentication. Only Internet Explorer does.
> > >
> > > The solution would be to have your host turn off Windows Integrated
and
> > turn
> > > on Basic.
> > >
> > > --
> > > Jim Cheshire
> > > Jimco Add-ins
> > > http://www.jimcoaddins.com
> > > ===================================
> > > Co-author of Special Edition
> > > Using Microsoft FrontPage 2003
> > > Order it today!
> > > http://sefp2003.frontpagelink.com
> > >
> > >
> > >
> > > "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> > > news:vt3tmn3rg60409@corp.supernews.com...
> > > > Yes - tell them to use IE. I have the same problem with a site I
> > maintain.
> > > > One of the pages is password protected because it contains a link to
> our
> > > > newsletter. Since the newsletter has the home addresses and phone
> > numbers
> > > of
> > > > the region officers (myself included), I wanted a more secure site.
> > > >
> > > > For whatever reason the AOL browser (and Netscape too) will not
allow
> > the
> > > > members to view the page. My host couldn't help me, I tried several
> > > > suggestions from this group (this problem was the reason I first
> > visited),
> > > > none of my more comouter-savvy friends could help. The easiest thing
> to
> > do
> > > > was to notify the members that they have to use Internet Explorer.
> > > Sometimes
> > > > it's easier to switch than fight.
> > > >
> > > > I'd love to hear other suggestions if anyone can think of some.
> > > >
> > > > "Genmar" <j.luker@genmar.net> wrote in message
> > > > news:GbgAb.5832$5g.1775@okepread04...
> > > > > I've got a customer, that has a subscription service that requires
a
> > > user
> > > > ID
> > > > > and password to logon. Everything works just great with all his
> > > customers
> > > > > except those who use AOL. They get an error saying they're not
> > > authorized
> > > > > to view the site. If they minimize their AOL browser and open
their
> > > > > Internet Explorer everything works just fine. Any ideas?? I've
got
> > > > Windows
> > > > > 2000 Enhanced Server and FP 2002 Extensions running on the
machine.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Oh. Well, maybe I won't call my host. More secure is a good thing and I only
have a small number of people who can't access the file regardless of what
theytry. (In their case I email them the file.)


"Thomas A. Rowe" <tarowe@mvps.org> wrote in message
news:%23ygbhnTvDHA.2080@TK2MSFTNGP10.phx.gbl...
> Note: Basic is less secure, as login info is sent in the clear.
>
> --
>
> ==============================================
> Thomas A. Rowe (Microsoft MVP - FrontPage)
> WEBMASTER Resources(tm)
> http://www.ycoln-resources.com
> FrontPage Resources, Forums, WebCircle,
> MS KB Quick Links, etc.
> ==============================================
> To assist you in getting the best answers for FrontPage support see:
> http://www.net-sites.com/sitebuilder/newsgroups.asp
>
> "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> news:vt7pl9gtordlf7@corp.supernews.com...
> > Maybe I need to check with my host about this issue.
> >
> >
> > "Genmar" <j.luker@genmar.net> wrote in message
> > news:_fNAb.10572$5g.6700@okepread04...
> > > You were right Jim, that did it. I have my own www server so I was
able
> > to
> > > go in and make the change myself. I filed the fix away in my trouble
> > book.
> > >
> > > Thanks a ton,
> > > Gene Luker - j.luker@genmar.net
> > > http://www.genmar.net
> > >
> > > "Jim Cheshire" <contactme@www.jimcoaddins.com> wrote in message
> > > news:uDwhnNBvDHA.3416@tk2msftngp13.phx.gbl...
> > > > One thing I can think of is that your host secures the site using
NTLM
> > > > authentication (Windows Integrated authentication.) In order to
pass
> > the
> > > > NTLM token on a browser connection, your browser must support
passing
> > NTLM
> > > > authentication. Only Internet Explorer does.
> > > >
> > > > The solution would be to have your host turn off Windows Integrated
> and
> > > turn
> > > > on Basic.
> > > >
> > > > --
> > > > Jim Cheshire
> > > > Jimco Add-ins
> > > > http://www.jimcoaddins.com
> > > > ===================================
> > > > Co-author of Special Edition
> > > > Using Microsoft FrontPage 2003
> > > > Order it today!
> > > > http://sefp2003.frontpagelink.com
> > > >
> > > >
> > > >
> > > > "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> > > > news:vt3tmn3rg60409@corp.supernews.com...
> > > > > Yes - tell them to use IE. I have the same problem with a site I
> > > maintain.
> > > > > One of the pages is password protected because it contains a link
to
> > our
> > > > > newsletter. Since the newsletter has the home addresses and phone
> > > numbers
> > > > of
> > > > > the region officers (myself included), I wanted a more secure
site.
> > > > >
> > > > > For whatever reason the AOL browser (and Netscape too) will not
> allow
> > > the
> > > > > members to view the page. My host couldn't help me, I tried
several
> > > > > suggestions from this group (this problem was the reason I first
> > > visited),
> > > > > none of my more comouter-savvy friends could help. The easiest
thing
> > to
> > > do
> > > > > was to notify the members that they have to use Internet Explorer.
> > > > Sometimes
> > > > > it's easier to switch than fight.
> > > > >
> > > > > I'd love to hear other suggestions if anyone can think of some.
> > > > >
> > > > > "Genmar" <j.luker@genmar.net> wrote in message
> > > > > news:GbgAb.5832$5g.1775@okepread04...
> > > > > > I've got a customer, that has a subscription service that
requires
> a
> > > > user
> > > > > ID
> > > > > > and password to logon. Everything works just great with all his
> > > > customers
> > > > > > except those who use AOL. They get an error saying they're not
> > > > authorized
> > > > > > to view the site. If they minimize their AOL browser and open
> their
> > > > > > Internet Explorer everything works just fine. Any ideas?? I've
> got
> > > > > Windows
> > > > > > 2000 Enhanced Server and FP 2002 Extensions running on the
> machine.
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

It's actually (if memory serves) base 64 encoded. It's worth mentioning
that Windows Integrated Authentication was not designed for the Internet and
should not be used on an Internet site for just the reason that prompted
this post. Basic is the authentication method that should be used. If you
need encryption, use SSL.

--
Jim Cheshire
Jimco Add-ins
http://www.jimcoaddins.com
===================================
Co-author of Special Edition
Using Microsoft FrontPage 2003
Order it today!
http://sefp2003.frontpagelink.com



"Thomas A. Rowe" <tarowe@mvps.org> wrote in message
news:%23ygbhnTvDHA.2080@TK2MSFTNGP10.phx.gbl...
> Note: Basic is less secure, as login info is sent in the clear.
>
> --
>
> ==============================================
> Thomas A. Rowe (Microsoft MVP - FrontPage)
> WEBMASTER Resources(tm)
> http://www.ycoln-resources.com
> FrontPage Resources, Forums, WebCircle,
> MS KB Quick Links, etc.
> ==============================================
> To assist you in getting the best answers for FrontPage support see:
> http://www.net-sites.com/sitebuilder/newsgroups.asp
>
> "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> news:vt7pl9gtordlf7@corp.supernews.com...
> > Maybe I need to check with my host about this issue.
> >
> >
> > "Genmar" <j.luker@genmar.net> wrote in message
> > news:_fNAb.10572$5g.6700@okepread04...
> > > You were right Jim, that did it. I have my own www server so I was
able
> > to
> > > go in and make the change myself. I filed the fix away in my trouble
> > book.
> > >
> > > Thanks a ton,
> > > Gene Luker - j.luker@genmar.net
> > > http://www.genmar.net
> > >
> > > "Jim Cheshire" <contactme@www.jimcoaddins.com> wrote in message
> > > news:uDwhnNBvDHA.3416@tk2msftngp13.phx.gbl...
> > > > One thing I can think of is that your host secures the site using
NTLM
> > > > authentication (Windows Integrated authentication.) In order to
pass
> > the
> > > > NTLM token on a browser connection, your browser must support
passing
> > NTLM
> > > > authentication. Only Internet Explorer does.
> > > >
> > > > The solution would be to have your host turn off Windows Integrated
> and
> > > turn
> > > > on Basic.
> > > >
> > > > --
> > > > Jim Cheshire
> > > > Jimco Add-ins
> > > > http://www.jimcoaddins.com
> > > > ===================================
> > > > Co-author of Special Edition
> > > > Using Microsoft FrontPage 2003
> > > > Order it today!
> > > > http://sefp2003.frontpagelink.com
> > > >
> > > >
> > > >
> > > > "JL Amerson" <JL_Amerson@hotmail.com> wrote in message
> > > > news:vt3tmn3rg60409@corp.supernews.com...
> > > > > Yes - tell them to use IE. I have the same problem with a site I
> > > maintain.
> > > > > One of the pages is password protected because it contains a link
to
> > our
> > > > > newsletter. Since the newsletter has the home addresses and phone
> > > numbers
> > > > of
> > > > > the region officers (myself included), I wanted a more secure
site.
> > > > >
> > > > > For whatever reason the AOL browser (and Netscape too) will not
> allow
> > > the
> > > > > members to view the page. My host couldn't help me, I tried
several
> > > > > suggestions from this group (this problem was the reason I first
> > > visited),
> > > > > none of my more comouter-savvy friends could help. The easiest
thing
> > to
> > > do
> > > > > was to notify the members that they have to use Internet Explorer.
> > > > Sometimes
> > > > > it's easier to switch than fight.
> > > > >
> > > > > I'd love to hear other suggestions if anyone can think of some.
> > > > >
> > > > > "Genmar" <j.luker@genmar.net> wrote in message
> > > > > news:GbgAb.5832$5g.1775@okepread04...
> > > > > > I've got a customer, that has a subscription service that
requires
> a
> > > > user
> > > > > ID
> > > > > > and password to logon. Everything works just great with all his
> > > > customers
> > > > > > except those who use AOL. They get an error saying they're not
> > > > authorized
> > > > > > to view the site. If they minimize their AOL browser and open
> their
> > > > > > Internet Explorer everything works just fine. Any ideas?? I've
> got
> > > > > Windows
> > > > > > 2000 Enhanced Server and FP 2002 Extensions running on the
> machine.
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