As you didn’t advise what to do after I had already upgraded unsuccessfully
to SP 2, I removed it and went to the article you suggested and did
everything they recommended (installed drivers, updated settings and ran
scan disk and defrag). I also booted up in safe mode as Symantec advised and
got rid of the viruses on the computer.
However, once I again installed SP 2, many functions slowed to a crawl or
stopped responding. Boot up was fine until I hit the log on screen. The
background and photo appeared fine, but it took: 4:00 (four minutes) for the
task bar to appear, another 2:00 for icons on my desktop to appear, another
2:00 for them to finish, another 2:00 for icons in the task bar to appear
and another 2:00 for the MS Office shortcut bar to appear, for a total of
more than 12 minutes to boot up.
After hitting the start button, it took about 1:30 for it to open and at
least that long after hitting Programs for the program list to populate.
Everything in the task bar and start menu was very slow, but applications
and browsing are fine.
All the application, once I can get to them, work normally and usually
browsing is fine, although sometimes when I log off, I get a message saying
iexplore.exe and explore.exe are not responding.
When I first tried to send you this message, the Outlook Express stopped
responding, so I'm sending this from yet another computer.
Do you have any suggestions?
Bob Griendling
"Ted Zieglar" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Perhaps, but that won't get rid of the virus. Good antivirus software is
> equippred to remove viruses completely. Don't try to remove it on your
> own.
>
> Ted Zieglar
>
> "Karla Leavelle" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>> Can all the files in C:\Documents and Settings\Zack\jpi_cache\jar\1.0 be
>> deleted without harming my computer??
>>
>> That's where AVG identifies Java/Byte/Verify "infected embedded object."
>>
>> Bob
>>
>>
>> "Ted Zieglar" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> No, SP 2 does not contain anti-virus software. It strengthens the
>> underlying
>>> security of the operating system to reduce your chances of being
>>> infected,
>>> but it does not remove viruses or spyware. As the information on
>> Microsoft's
>>> web site explains, your computer must be free of viruses and spyware -
>>> completely - before installing SP 2.
>>>
>>> Ted Zieglar
>>>
>>> "Karla Leavelle" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>> > Well, I haven't run AdAware in a couple of days, but the reason I
>>> > wanted
>>> > to install SP2 was because my anti-virus software, AVG, has found 28
>>> > viruses every day. Searching on the 'net, I found that the type of
>> virus
>>> > was addressed by installing service pack 2. So it's a chicken and egg
>>> > thing. I can't get my computer clean until I install SP2 and now you
>> say
>>> > I can't install SP 2 until I clean the computer.
>>> >
>>> > So what now that I have render this machine useless?
>>> >
>>> > Bob
>>> >
>>> >
>>> > "Ted Zieglar" <(E-Mail Removed)> wrote in message
>>> > news:(E-Mail Removed)...
>>> >> SP 2 really is a no brainer - everyone should have it. But Service
>> Packs
>>> >> are like judgement day for computers with underlying problems. That's
>> why
>>> >> it's important to be very sure that everything on your computer is
>>> >> working correctly, configured only in ways that Microsoft supports,
>>> >> virus- and spyware-free, and completely up to date. Otherwise, you
>>> >> may
>>> >> very well experience problems. Fortunately, Microsoft has published
>> lots
>>> >> of information to help. Start here:
>>> >>
>>> >> "What to Know Before You Download and Install Windows XP Service Pack
>> 2"
>>> >> http://www.microsoft.com/windowsxp/s...hattoknow.mspx
>>> >>
>>> >> Ted Zieglar
>>> >>
>>> >>
>>> >> "Zack Griendling" <(E-Mail Removed)> wrote in message
>>> >> news:%(E-Mail Removed)...
>>> >>> We have a HP pavilion, 1.6 G, 512 RAM with XP. We tried months ago
>>> >>> to
>>> >>> upgrade to Service Pak 2 and the computer crashed. I can't remember
>>> >>> what
>>> >>> exactly happened, but I know I had to restore the registry to get
>>> >>> rid
>> of
>>> >>> it.
>>> >>>
>>> >>> At the time, there was coincidentally articles about the problems
>>> >>> with
>>> >>> Service Pack 2. in fact, my daughter's college specifically advised
>>> >>> AGAINST
>>> >>> upgrading.
>>> >>>
>>> >>> Today, nearly a year later, I decided to try again. The computer
>>> >>> has
>>> >>> slowed
>>> >>> to a crawl and is unusable.
>>> >>>
>>> >>> If, as has been suggested in a thread of another message on the
>>> >>> newsgroup,
>>> >>> upgrading is a "no brainer," why is it destroying my computer?
>>> >>>
>>> >>> Suggestions welcomed.
>>> >>>
>>> >>> Bob
>>> >>>
>>> >>>
>>> >>
>>> >
>>> >
>>>
>>
>>
>
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