"Andrew Hamilton" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

> I recently installed Google Desktop search but the problems were
> occurring well before that.
>
> I have Norton Internet Security 2008 on my system. I use Skype and
> Plaxo but do not have add-ins for either application installed into
> Outlook.

Do the problems occur if you start Outlook in safe mode? (Press Ctrl when
you start Outlook.)
--
Brian Tillman [MVP-Outlook]

On Mon, 23 Feb 2009 07:46:03 -0500, "Brian Tillman [MVP - Outlook]"
<(E-Mail Removed)> wrote:

>"Andrew Hamilton" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>
>> I recently installed Google Desktop search but the problems were
>> occurring well before that.
>>
>> I have Norton Internet Security 2008 on my system. I use Skype and
>> Plaxo but do not have add-ins for either application installed into
>> Outlook.
>
>Do the problems occur if you start Outlook in safe mode? (Press Ctrl when
>you start Outlook.)

Brian,

Yes. Lately I've been getting this situation: I get the "Outlook has
experienced an error and must shut down" message, something to that
effect. It occurred about 10 minutes after I started up Outlook in
Safe Mode using the CTRL key.

I was wondering about something. I now have 3 PST files, all Unicode.
The main file is about 1.5 GB, and the other two are about 500-600 MB
each. The other two were formerly part of the main PST, so that they
are relatively new, about 1 month old. The main PST file is probably
6 years old by now.

Here is what I am wondering about: When I run a SCANPST, it takes a
whole lot less time with the two new files than with the main file. Is
it possible that I need to copy over all the contents of the main PST
into a "clean" new file? Might there be some deep-seated corruption
in that main file that SCANPST simply cannot clean out, for whatever
reason?

I have a lot of rules set up that move incoming emails to different
folders, primarily into the main PST file but also into one of the two
new files. I already discovered that if you move a folder between two
PST files, Outlook marks the rule has having an error, and I have to
hand-correct the rule to point to the folder that got moved.

Thanks for trying to make sense of all this. I hope I was clear.

-AH

"Andrew Hamilton" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

> Yes. Lately I've been getting this situation: I get the "Outlook has
> experienced an error and must shut down" message, something to that
> effect. It occurred about 10 minutes after I started up Outlook in
> Safe Mode using the CTRL key.

Since the problem occurs in safe mode, it indicates no add-in is causing the
problem. I'd still try to eliminate GDS, Skype, and Plaxo. GDS, in
particular can interfere even with not being an add-in if it's indexing the
PST.

Are there any Outlook-related messages in the Event Log after it shuts down?

> Here is what I am wondering about: When I run a SCANPST, it takes a
> whole lot less time with the two new files than with the main file. Is
> it possible that I need to copy over all the contents of the main PST
> into a "clean" new file? Might there be some deep-seated corruption
> in that main file that SCANPST simply cannot clean out, for whatever
> reason?

It can't hurt to create a clean PST to be the default, although I wouldn't
expect a 1.5 GB Unicode PST to be an issue. You might also consider a new
mail profile

> I have a lot of rules set up that move incoming emails to different
> folders, primarily into the main PST file but also into one of the two
> new files. I already discovered that if you move a folder between two
> PST files, Outlook marks the rule has having an error, and I have to
> hand-correct the rule to point to the folder that got moved.

This is standard practice, since, although the rule only shows you the
folder name, it does contain as hidden data the PST name containing the
folder as well and you have to point the rule at the folder's new location.
It's the same reason why, when moving a PST from one machine to another, you
usually need to redefine the folders within the rules.
--
Brian Tillman [MVP-Outlook]