I have updated my Outlook from 2000 to 2003. In the information accompanying
the CD-ROM from which I installed the new version it seemed to suggest that
all my data will work with the new version. When I opened the Outlook,
however, it did not even recognise the accounts previously used on the
computer. What is more disastrous, its inbox is empty and so is its address
book. Have I really lost all the info (it goes back at least 4 years) or is
there some way of getting this back?

Upgrading Outlook will not delete any data. From this point it is hard to
say why your account settings didn't transfer properly. You can reconfigure
the account via Tools-> Account settings. To get your data back in Outlook,
all you have to do is reconnecting your pst-file via File-> Open-> Outlook
Data File...

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Madlenka24" <(E-Mail Removed)> wrote in message
news:E0DF27AD-7047-46D2-B325-(E-Mail Removed)...
> I have updated my Outlook from 2000 to 2003. In the information
> accompanying
> the CD-ROM from which I installed the new version it seemed to suggest
> that
> all my data will work with the new version. When I opened the Outlook,
> however, it did not even recognise the accounts previously used on the
> computer. What is more disastrous, its inbox is empty and so is its
> address
> book. Have I really lost all the info (it goes back at least 4 years) or
> is
> there some way of getting this back?

I have managed to get the accounts back, thanks. But I am not sure I
understand what it is I have to do to get my inbox, sent mails and address
book back. When I open the File -> Open -> Outlook Data File... and Look in:
Outlook there are no Personal Folders Files (is this the pst-file you
mentioned?). It is possible - but I am not sure and don't know how I would
check - that my previous version was Outlook Express rather than 'just'
Outlook. Would that change the situation?

"Roady [MVP]" wrote:

> Upgrading Outlook will not delete any data. From this point it is hard to
> say why your account settings didn't transfer properly. You can reconfigure
> the account via Tools-> Account settings. To get your data back in Outlook,
> all you have to do is reconnecting your pst-file via File-> Open-> Outlook
> Data File...
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Madlenka24" <(E-Mail Removed)> wrote in message
> news:E0DF27AD-7047-46D2-B325-(E-Mail Removed)...
> > I have updated my Outlook from 2000 to 2003. In the information
> > accompanying
> > the CD-ROM from which I installed the new version it seemed to suggest
> > that
> > all my data will work with the new version. When I opened the Outlook,
> > however, it did not even recognise the accounts previously used on the
> > computer. What is more disastrous, its inbox is empty and so is its
> > address
> > book. Have I really lost all the info (it goes back at least 4 years) or
> > is
> > there some way of getting this back?
>

I have now actually managed to retrieve the address book by using File ->
Import a and Export... But I still cannot find the 1000+ emails from my
previous inbox. So what you are saying is that I need to open Outlook Express
and use the Export feature from there(?) The trouble is that I can't find
Outlook Express anywhere - is it possible that the installation of Outlook
2003 deleted it? And is it indeed possible to open Outlook Express while
Outlook 2003 is up and running?

"Roady [MVP]" wrote:

> That would change a lot. If you were using Outlook Express, then you would
> need to use the Export feature from within Outlook Express to transfer your
> email to Outlook. That would also explain why you had to configure Outlook
> as you didn't upgrade but changed application ;-)
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Madlenka24" <(E-Mail Removed)> wrote in message
> news:58DB2EB1-6E05-44FA-8CDD-(E-Mail Removed)...
> > I have managed to get the accounts back, thanks. But I am not sure I
> > understand what it is I have to do to get my inbox, sent mails and address
> > book back. When I open the File -> Open -> Outlook Data File... and Look
> > in:
> > Outlook there are no Personal Folders Files (is this the pst-file you
> > mentioned?). It is possible - but I am not sure and don't know how I would
> > check - that my previous version was Outlook Express rather than 'just'
> > Outlook. Would that change the situation?
> >
> > "Roady [MVP]" wrote:
> >
> >> Upgrading Outlook will not delete any data. From this point it is hard to
> >> say why your account settings didn't transfer properly. You can
> >> reconfigure
> >> the account via Tools-> Account settings. To get your data back in
> >> Outlook,
> >> all you have to do is reconnecting your pst-file via File-> Open->
> >> Outlook
> >> Data File...
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "Madlenka24" <(E-Mail Removed)> wrote in message
> >> news:E0DF27AD-7047-46D2-B325-(E-Mail Removed)...
> >> > I have updated my Outlook from 2000 to 2003. In the information
> >> > accompanying
> >> > the CD-ROM from which I installed the new version it seemed to suggest
> >> > that
> >> > all my data will work with the new version. When I opened the Outlook,
> >> > however, it did not even recognise the accounts previously used on the
> >> > computer. What is more disastrous, its inbox is empty and so is its
> >> > address
> >> > book. Have I really lost all the info (it goes back at least 4 years)
> >> > or
> >> > is
> >> > there some way of getting this back?
> >>

OK, so I found Outlook Express, but it only had two messages in the inbox
(that I exported) and nothing in the other folders. As I said, I had managed
to import the address book by using the File -> Import and Export... command
in Outlook, but this had not imported any messages. I am pretty sure that
Outlook Express was full of them when I was closing it yesterday. Any idea
where they might be hiding now?

"Roady [MVP]" wrote:

> >So what you are saying is that I need to open Outlook Express
> > and use the Export feature from there(?)
> Yes
>
> > The trouble is that I can't find
> > Outlook Express anywhere - is it possible that the installation of Outlook
> > 2003 deleted it?
> No, it should still be in your Start Menu or otherwise;
> C:\Program Files\Outlook Express\msimn.exe
>
> > And is it indeed possible to open Outlook Express while
> > Outlook 2003 is up and running?
> Yes, as they are completely separate applications.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Madlenka24" <(E-Mail Removed)> wrote in message
> news:9528218B-E3B4-4B89-88BD-(E-Mail Removed)...
> > I have now actually managed to retrieve the address book by using File ->
> > Import a and Export... But I still cannot find the 1000+ emails from my
> > previous inbox. So what you are saying is that I need to open Outlook
> > Express
> > and use the Export feature from there(?) The trouble is that I can't find
> > Outlook Express anywhere - is it possible that the installation of Outlook
> > 2003 deleted it? And is it indeed possible to open Outlook Express while
> > Outlook 2003 is up and running?
> >
> > "Roady [MVP]" wrote:
> >
> >> That would change a lot. If you were using Outlook Express, then you
> >> would
> >> need to use the Export feature from within Outlook Express to transfer
> >> your
> >> email to Outlook. That would also explain why you had to configure
> >> Outlook
> >> as you didn't upgrade but changed application ;-)
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "Madlenka24" <(E-Mail Removed)> wrote in message
> >> news:58DB2EB1-6E05-44FA-8CDD-(E-Mail Removed)...
> >> > I have managed to get the accounts back, thanks. But I am not sure I
> >> > understand what it is I have to do to get my inbox, sent mails and
> >> > address
> >> > book back. When I open the File -> Open -> Outlook Data File... and
> >> > Look
> >> > in:
> >> > Outlook there are no Personal Folders Files (is this the pst-file you
> >> > mentioned?). It is possible - but I am not sure and don't know how I
> >> > would
> >> > check - that my previous version was Outlook Express rather than 'just'
> >> > Outlook. Would that change the situation?
> >> >
> >> > "Roady [MVP]" wrote:
> >> >
> >> >> Upgrading Outlook will not delete any data. From this point it is hard
> >> >> to
> >> >> say why your account settings didn't transfer properly. You can
> >> >> reconfigure
> >> >> the account via Tools-> Account settings. To get your data back in
> >> >> Outlook,
> >> >> all you have to do is reconnecting your pst-file via File-> Open->
> >> >> Outlook
> >> >> Data File...
> >> >>
> >> >> --
> >> >> Robert Sparnaaij [MVP-Outlook]
> >> >> Coauthor, Configuring Microsoft Outlook 2003
> >> >> http://www.howto-outlook.com/
> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >> >>
> >> >> http://www.msoutlook.info/
> >> >> Real World Questions, Real World Answers
> >> >>
> >> >> -----
> >> >>
> >> >> "Madlenka24" <(E-Mail Removed)> wrote in message
> >> >> news:E0DF27AD-7047-46D2-B325-(E-Mail Removed)...
> >> >> > I have updated my Outlook from 2000 to 2003. In the information
> >> >> > accompanying
> >> >> > the CD-ROM from which I installed the new version it seemed to
> >> >> > suggest
> >> >> > that
> >> >> > all my data will work with the new version. When I opened the
> >> >> > Outlook,
> >> >> > however, it did not even recognise the accounts previously used on
> >> >> > the
> >> >> > computer. What is more disastrous, its inbox is empty and so is its
> >> >> > address
> >> >> > book. Have I really lost all the info (it goes back at least 4
> >> >> > years)
> >> >> > or
> >> >> > is
> >> >> > there some way of getting this back?
> >> >>

Madlenka24 <(E-Mail Removed)> wrote:

> I have now actually managed to retrieve the address book by using
> File -> Import a and Export... But I still cannot find the 1000+
> emails from my previous inbox.

No, NO, NO! Never import when transferring data from one Outlook version to
another. Besides, you said you upgraded from Outlook 2000 to 2003. Why do
you think Outlook Express has anything to do with this?

With Outlook closed, start the Mail applet in Control panel and use the Data
Files button to browse to the PST that Outlook 2000 was using. Select it,
and click OK. That will add it to your mail profile so that Outlook can see
it. Now use the E-mail Accounts button (click E-mail Accounts>View or
change existing e-mail accounts>Next. In the "Deliver new e-mail to the
following location" drop-down at the bottom, choose the old PST you added.
FiInish the wizard, then start Outlook.
--
Brian Tillman [MVP-Outlook]