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How to repair DNS?

 
 
Xorn
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Posts: n/a
 
      21st Jun 2009
My Internet Connection is not working and I've diagnosed the problem is with
DNS, but can't seem to figure out how to repair. I searched this newsgroup
but did not see anything resembling my situation.

I can connnect to anything via ip but not by domain name.
Running Windows XP Pro with SP3.

Network Diagnostics for Windows XP shows: DNS failure

Confirmed this by successfully connecting two ways from a different computer
on my network.
ping www.yahoo.com
ping 69.147.76.15

But when I tried same test from problem computer
ping www.yahoo.com failed
ping 69.147.76.15 succeeded


One exception is that I *can* successfully ping local device names:
ping xp_pro_1 (host computer)
ping dlinkserver (router)


I've tried a number of "resets" but none have worked.
Some stuff I've tried:
ipconfig /flushdns
ipconfig /registerdns
netsh winsock reset
netsh int ip reset

Looking for a step by step guide on how to repair, or recommended software
utility that can fix it.
Any suggestions would be greatly appreciated!
 
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GTS
Guest
Posts: n/a
 
      21st Jun 2009
Please post the output of ipconfig /all and information about the type of
connection. Using DHCP or static address? Using a router? Direct to DSL
modem? Cable modem? Other?
--

"Xorn" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My Internet Connection is not working and I've diagnosed the problem is
> with
> DNS, but can't seem to figure out how to repair. I searched this
> newsgroup
> but did not see anything resembling my situation.
>
> I can connnect to anything via ip but not by domain name.
> Running Windows XP Pro with SP3.
>
> Network Diagnostics for Windows XP shows: DNS failure
>
> Confirmed this by successfully connecting two ways from a different
> computer
> on my network.
> ping www.yahoo.com
> ping 69.147.76.15
>
> But when I tried same test from problem computer
> ping www.yahoo.com failed
> ping 69.147.76.15 succeeded
>
>
> One exception is that I *can* successfully ping local device names:
> ping xp_pro_1 (host computer)
> ping dlinkserver (router)
>
>
> I've tried a number of "resets" but none have worked.
> Some stuff I've tried:
> ipconfig /flushdns
> ipconfig /registerdns
> netsh winsock reset
> netsh int ip reset
>
> Looking for a step by step guide on how to repair, or recommended software
> utility that can fix it.
> Any suggestions would be greatly appreciated!


 
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John Wunderlich
Guest
Posts: n/a
 
      21st Jun 2009
=?Utf-8?B?WG9ybg==?= <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> My Internet Connection is not working and I've diagnosed the
> problem is with DNS, but can't seem to figure out how to repair.
> I searched this newsgroup but did not see anything resembling my
> situation.
>
> I can connnect to anything via ip but not by domain name.
> Running Windows XP Pro with SP3.
>
> Network Diagnostics for Windows XP shows: DNS failure
>
> Confirmed this by successfully connecting two ways from a
> different computer on my network.
> ping www.yahoo.com
> ping 69.147.76.15
>
> But when I tried same test from problem computer
> ping www.yahoo.com failed
> ping 69.147.76.15 succeeded
>
>
> One exception is that I *can* successfully ping local device
> names: ping xp_pro_1 (host computer)
> ping dlinkserver (router)
>
>
> I've tried a number of "resets" but none have worked.
> Some stuff I've tried:
> ipconfig /flushdns
> ipconfig /registerdns
> netsh winsock reset
> netsh int ip reset
>
> Looking for a step by step guide on how to repair, or recommended
> software utility that can fix it.
> Any suggestions would be greatly appreciated!


A lot depends on how you connect to the internet but assuming a
standard DHCP-configured connection, check the following:

Control Panel -> Network Connections ->
Right-Click on your connection -> Properties
Scroll down in middle window, single click on TCP/IP (not checkbox)
-> Properties
Verify that "Obtain DNS Server Address Automatically" is checked.

As "GTS" stated, posting the output of an "ipconfig /all" command
would help us.

HTH,
John
 
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Xorn
Guest
Posts: n/a
 
      21st Jun 2009


> Please post the output of ipconfig /all and information about the type of
> connection. Using DHCP or static address? Using a router? Direct to DSL
> modem? Cable modem? Other?
> --


Using standard DHCP. Using a D-Link router and DSL modem.
Other computers on the network connect with no issues.

>ipconfig /all


Windows IP Configuration

Host Name . . . . . . . . . . . . : xp_pro_1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated
Con
roller
Physical Address. . . . . . . . . : 00-0B-DB-0E-8B-EB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.191
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:05:45 AM
Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:05:45 AM

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8185 54M Wireless LAN
Net
work Adapter
Physical Address. . . . . . . . . : 00-14-D1-34-21-44
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.189
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:17:58 AM
Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:17:58 AM




> "Xorn" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > My Internet Connection is not working and I've diagnosed the problem is
> > with
> > DNS, but can't seem to figure out how to repair. I searched this
> > newsgroup
> > but did not see anything resembling my situation.
> >
> > I can connnect to anything via ip but not by domain name.
> > Running Windows XP Pro with SP3.
> >
> > Network Diagnostics for Windows XP shows: DNS failure
> >
> > Confirmed this by successfully connecting two ways from a different
> > computer
> > on my network.
> > ping www.yahoo.com
> > ping 69.147.76.15
> >
> > But when I tried same test from problem computer
> > ping www.yahoo.com failed
> > ping 69.147.76.15 succeeded
> >
> >
> > One exception is that I *can* successfully ping local device names:
> > ping xp_pro_1 (host computer)
> > ping dlinkserver (router)
> >
> >
> > I've tried a number of "resets" but none have worked.
> > Some stuff I've tried:
> > ipconfig /flushdns
> > ipconfig /registerdns
> > netsh winsock reset
> > netsh int ip reset
> >
> > Looking for a step by step guide on how to repair, or recommended software
> > utility that can fix it.
> > Any suggestions would be greatly appreciated!

>
>

 
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Xorn
Guest
Posts: n/a
 
      21st Jun 2009
Confirmed that both
"Obtain DNS Server Address Automatically" is checked
and
"Obtain an IP address Automatically" is checked


>ipconfig /all


Windows IP Configuration

Host Name . . . . . . . . . . . . : xp_pro_1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated
Con
roller
Physical Address. . . . . . . . . : 00-0B-DB-0E-8B-EB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.191
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:05:45 AM
Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:05:45 AM

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8185 54M Wireless LAN
Net
work Adapter
Physical Address. . . . . . . . . : 00-14-D1-34-21-44
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.189
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:17:58 AM
Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:17:58 AM
"John Wunderlich" wrote:

> =?Utf-8?B?WG9ybg==?= <(E-Mail Removed)> wrote in
> news:(E-Mail Removed):
>
> > My Internet Connection is not working and I've diagnosed the
> > problem is with DNS, but can't seem to figure out how to repair.
> > I searched this newsgroup but did not see anything resembling my
> > situation.
> >
> > I can connnect to anything via ip but not by domain name.
> > Running Windows XP Pro with SP3.
> >
> > Network Diagnostics for Windows XP shows: DNS failure
> >
> > Confirmed this by successfully connecting two ways from a
> > different computer on my network.
> > ping www.yahoo.com
> > ping 69.147.76.15
> >
> > But when I tried same test from problem computer
> > ping www.yahoo.com failed
> > ping 69.147.76.15 succeeded
> >
> >
> > One exception is that I *can* successfully ping local device
> > names: ping xp_pro_1 (host computer)
> > ping dlinkserver (router)
> >
> >
> > I've tried a number of "resets" but none have worked.
> > Some stuff I've tried:
> > ipconfig /flushdns
> > ipconfig /registerdns
> > netsh winsock reset
> > netsh int ip reset
> >
> > Looking for a step by step guide on how to repair, or recommended
> > software utility that can fix it.
> > Any suggestions would be greatly appreciated!

>
> A lot depends on how you connect to the internet but assuming a
> standard DHCP-configured connection, check the following:
>
> Control Panel -> Network Connections ->
> Right-Click on your connection -> Properties
> Scroll down in middle window, single click on TCP/IP (not checkbox)
> -> Properties
> Verify that "Obtain DNS Server Address Automatically" is checked.
>
> As "GTS" stated, posting the output of an "ipconfig /all" command
> would help us.
>
> HTH,
> John
>

 
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GTS
Guest
Posts: n/a
 
      21st Jun 2009
The ipconfig looks normal. The last few times I've seen a similar problem
it involved malware. Have you investigated that? I would particularly
recommend running MalwareBytes and SuperAntispyware. Also, are you using
any 3rd party firewall or security suite? You might also boot to safe mode
with networking and see if the same problem is present
--

"Xorn" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
>
>
>> Please post the output of ipconfig /all and information about the type of
>> connection. Using DHCP or static address? Using a router? Direct to
>> DSL
>> modem? Cable modem? Other?
>> --

>
> Using standard DHCP. Using a D-Link router and DSL modem.
> Other computers on the network connect with no issues.
>
>>ipconfig /all

>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : xp_pro_1
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated
> Con
> roller
> Physical Address. . . . . . . . . : 00-0B-DB-0E-8B-EB
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.0.191
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.0.1
> DHCP Server . . . . . . . . . . . : 192.168.0.1
> DNS Servers . . . . . . . . . . . : 192.168.0.1
> Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:05:45
> AM
> Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:05:45
> AM
>
> Ethernet adapter Wireless Network Connection 2:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Realtek RTL8185 54M Wireless
> LAN
> Net
> work Adapter
> Physical Address. . . . . . . . . : 00-14-D1-34-21-44
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.0.189
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.0.1
> DHCP Server . . . . . . . . . . . : 192.168.0.1
> DNS Servers . . . . . . . . . . . : 192.168.0.1
> Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:17:58
> AM
> Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:17:58
> AM
>
>
>
>
>> "Xorn" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > My Internet Connection is not working and I've diagnosed the problem is
>> > with
>> > DNS, but can't seem to figure out how to repair. I searched this
>> > newsgroup
>> > but did not see anything resembling my situation.
>> >
>> > I can connnect to anything via ip but not by domain name.
>> > Running Windows XP Pro with SP3.
>> >
>> > Network Diagnostics for Windows XP shows: DNS failure
>> >
>> > Confirmed this by successfully connecting two ways from a different
>> > computer
>> > on my network.
>> > ping www.yahoo.com
>> > ping 69.147.76.15
>> >
>> > But when I tried same test from problem computer
>> > ping www.yahoo.com failed
>> > ping 69.147.76.15 succeeded
>> >
>> >
>> > One exception is that I *can* successfully ping local device names:
>> > ping xp_pro_1 (host computer)
>> > ping dlinkserver (router)
>> >
>> >
>> > I've tried a number of "resets" but none have worked.
>> > Some stuff I've tried:
>> > ipconfig /flushdns
>> > ipconfig /registerdns
>> > netsh winsock reset
>> > netsh int ip reset
>> >
>> > Looking for a step by step guide on how to repair, or recommended
>> > software
>> > utility that can fix it.
>> > Any suggestions would be greatly appreciated!

>>
>>


 
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Jim
Guest
Posts: n/a
 
      21st Jun 2009

"Xorn" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Confirmed that both
> "Obtain DNS Server Address Automatically" is checked
> and
> "Obtain an IP address Automatically" is checked
>
>
>>ipconfig /all

>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : xp_pro_1
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated
> Con
> roller
> Physical Address. . . . . . . . . : 00-0B-DB-0E-8B-EB
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.0.191
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.0.1
> DHCP Server . . . . . . . . . . . : 192.168.0.1
> DNS Servers . . . . . . . . . . . : 192.168.0.1
> Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:05:45
> AM
> Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:05:45
> AM
>
> Ethernet adapter Wireless Network Connection 2:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Realtek RTL8185 54M Wireless
> LAN
> Net
> work Adapter
> Physical Address. . . . . . . . . : 00-14-D1-34-21-44
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.0.189
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.0.1
> DHCP Server . . . . . . . . . . . : 192.168.0.1
> DNS Servers . . . . . . . . . . . : 192.168.0.1
> Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:17:58
> AM
> Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:17:58
> AM
>

The DNS Server seems to me to be wrong. It looks like that is the router
address, but I was not aware that routers do DNS serving.

My setup looks almost like the OP's, but the difference is that the DNS
Servers are way out there in ip land (well actually, they belong to the
ISP). If I remember correctly, I defined the DNS servers in the router.

Jim



 
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John Wunderlich
Guest
Posts: n/a
 
      21st Jun 2009
=?Utf-8?B?WG9ybg==?= <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> Confirmed that both
> "Obtain DNS Server Address Automatically" is checked
> and
> "Obtain an IP address Automatically" is checked
>
>
>> ipconfig /all

>
> Windows IP Configuration
>
>


[snip]

IP config looks OK.

My next guess at this point would be a Firewall blocking the DNS port
(Port 53). If you've recently installed or uninstalled a Firewall
program on your computer (or repaired malware), this would be suspect.
As a shot-in-the-dark, sometimes one of the following freebie programs
will repair problems like this.

LSPFix
<http://www.cexx.org/lspfix.htm>
Winsock XP Fix
<http://www.snapfiles.com/get/winsockxpfix.html>

HTH,
John

 
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ANONYMOUS
Guest
Posts: n/a
 
      21st Jun 2009


Did you try this:

netsh interface ip delete arpcache

I assume you have read this:

http://technet.microsoft.com/en-us/l.../bb490943.aspx


You need to do this from cmd prompt so that you can see the words OK on the
screen

"Xorn" wrote:

> My Internet Connection is not working and I've diagnosed the problem is with
> DNS, but can't seem to figure out how to repair. I searched this newsgroup
> but did not see anything resembling my situation.
>
> I can connnect to anything via ip but not by domain name.
> Running Windows XP Pro with SP3.
>
> Network Diagnostics for Windows XP shows: DNS failure
>
> Confirmed this by successfully connecting two ways from a different computer
> on my network.
> ping www.yahoo.com
> ping 69.147.76.15
>
> But when I tried same test from problem computer
> ping www.yahoo.com failed
> ping 69.147.76.15 succeeded
>
>
> One exception is that I *can* successfully ping local device names:
> ping xp_pro_1 (host computer)
> ping dlinkserver (router)
>
>
> I've tried a number of "resets" but none have worked.
> Some stuff I've tried:
> ipconfig /flushdns
> ipconfig /registerdns
> netsh winsock reset
> netsh int ip reset
>
> Looking for a step by step guide on how to repair, or recommended software
> utility that can fix it.
> Any suggestions would be greatly appreciated!

 
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Xorn
Guest
Posts: n/a
 
      21st Jun 2009

Thanks for all the suggestions, but I still have the same issue.
Any more ideas?

I installed and ran both Malwarebytes Anti-Malware and SUPERAntispyware.
These programs identified various infected files and objects, which I
removed, but that didn't fix things.

Ran "netsh interface ip delete arpcache" as well, but no improvement.

I don't believe problem is with the DNS server ip address as someone
suggested, because I have another computer that connects successfully to
internet using same DNS Servers ip:

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
Networ
k Connection
Physical Address. . . . . . . . . : 00-1C-BF-3D-53-68
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.149
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 1:53:19 PM
Lease Expires . . . . . . . . . . : Monday, June 22, 2009 1:53:19 PM



"ANONYMOUS" wrote:

>
> Did you try this:
>
> netsh interface ip delete arpcache
>
> I assume you have read this:
>
> http://technet.microsoft.com/en-us/l.../bb490943.aspx
>
>
> You need to do this from cmd prompt so that you can see the words OK on the
> screen
>
> "Xorn" wrote:
>
> > My Internet Connection is not working and I've diagnosed the problem is with
> > DNS, but can't seem to figure out how to repair. I searched this newsgroup
> > but did not see anything resembling my situation.
> >
> > I can connnect to anything via ip but not by domain name.
> > Running Windows XP Pro with SP3.
> >
> > Network Diagnostics for Windows XP shows: DNS failure
> >
> > Confirmed this by successfully connecting two ways from a different computer
> > on my network.
> > ping www.yahoo.com
> > ping 69.147.76.15
> >
> > But when I tried same test from problem computer
> > ping www.yahoo.com failed
> > ping 69.147.76.15 succeeded
> >
> >
> > One exception is that I *can* successfully ping local device names:
> > ping xp_pro_1 (host computer)
> > ping dlinkserver (router)
> >
> >
> > I've tried a number of "resets" but none have worked.
> > Some stuff I've tried:
> > ipconfig /flushdns
> > ipconfig /registerdns
> > netsh winsock reset
> > netsh int ip reset
> >
> > Looking for a step by step guide on how to repair, or recommended software
> > utility that can fix it.
> > Any suggestions would be greatly appreciated!

 
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